"Hi [Member Name Removed], Thank you for your review! We’re so happy to hear you had a great experience. And thanks for the shout-out for Noah and Dillon. Our team takes pride in professional, clean work, and we truly appreciate your kind words. Enjoy your new remodel!"

"Dear [Member Name Removed], Thank you for sharing your concerns and for allowing us the opportunity to respond. We’re thrilled that you’re enjoying your beautiful new bathroom. Transforming a dated chrome-framed shower into a sleek, frameless design truly elevates the space, and we’re proud to have been part of that transformation. We understand and empathize with your frustration regarding the timeline and follow-up issues. While many of our projects are completed within two days, custom elements like your frameless glass door do require additional time. Unfortunately, your project faced some unexpected challenges, including a mis-made material that delayed accurate measurements for the custom glass. Once corrected, we expedited every step within our control to minimize delays. Timeline Details: o The remade material was installed the same day it arrived, allowing us to immediately take precise measurements for the custom glass. o Your glass order was approved and entered production within 48 hours. Despite our efforts to expedite, manufacturing delays at the distributor—beyond anyone's control—extended the timeline to over 20 days. o Once the glass was delivered, it was installed within 48 hours, even on a Saturday, to serve you as quickly as possible. Regarding the minor leak, we sincerely apologize for the inconvenience. While your call came in after hours on the evening before Thanksgiving, I made sure to pick it up personally to hear your concerns. Our team addressed the issue promptly after the holiday, identifying and fixing a crimped seal that caused the water dribble. We truly value your feedback as we strive to improve. Delays, while never ideal, are something we work tirelessly with our customers to navigate, ensuring every detail meets the high standards we promise. Thank you for trusting us with your project, [Member Name Removed]. We’re proud to have delivered a stunning final result. If you have any further questions or concerns, please don’t hesitate to reach out. Enjoy your lovely new shower space! Best, Brian"