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Apple Remodeling
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
Apple Remodeling has been the local go-to remodeler for Kitchens, Baths, Basements, Additions, and Whole House remodels for over 35 years. We love doing residential renovations to improve the lives of our clients. With over 1,000 projects completed for discerning homeowners just like you, we have the experience to make your remodeling dreams come true. Our minimum project size is $30k, with no maximum. No homes older than 1950 please.
Business highlights
43 years of experience
Services we offer
Kitchens, additions, basements & general contracting., bathrooms
Amenities
Free Estimates
Yes
Reviews
4.646 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 11% | ||
| 0% | ||
| 4% | ||
| 4% |
Showing 1-25 of 46 reviews
S M.
Nov 2020
Apple just completed a five month project involving about a dozen subcontractors and at least the same number of inspections by Building department. Due to Ted’s close oversight and frequent presence on site everything went smoothly, on budget, and on time. There are always some cost adjustments and occasional timing issues in construction, but none had any negative effect on our 100% total satisfaction with Apple. There were no surprises and no BS. Ted was thorough, professional, extremely knowledgeable about every aspect of entire process, easy to work with, and kept the subcontractors on task and on schedule.
Iain B.
Jan 2020
The quality of work was bad. No consistently on the staff. Always someone different that would show up. He would fire people doing the job. Very confessional with my pregnant wife. He was very rude to my wife and me.
Response from Apple Remodeling
"This is out of the blue, and very strange. The individuals name is spelled wrong and it looks like something that possibly an online foreigner wrote. We did this very small job for these nice folks over 10 years ago and there were no problems back then. No idea what this is about or why it suddenly popped up here like this. Suspicious. We will reach out and touch base with this old client and see if they wrote this."
John T.
Feb 2019
We did around a 250k remodel with Apple Remodeling, so we basically tested everything that they were made of. To sum it up, right off the bat, Apple Remodeling is a finely tuned machine. I was absolutely amazed at how precisely everything was coordinated and how the actual work was so well done. To really top it off, however, Ted (Owner) is so easy to work with and communicates everything so clearly and HONESTLY. If some changes are made during the project, he makes sure to credit you for even the littlest things, but, at the same time, he doesn't nickel and dime you. On that note, most contractors charge a percentage fee for change orders. Apple Remodeling DOES NOT charge a fee. You are just billed for the work/material. That is a huge plus, in my opinion, because throughout a project you are certainly going to think of things to change/add. That really helps keep the nerves at ease when you're going through such a massive project. Another HUUUUGE plus is that Ted listens to you. If you have questions/concerns, Ted addresses them and doesn't beat around the bush. It is ridiculously amazing how easy it is to work with him. Not only was Ted great, his crew was amazing as well. They are all so polite and considerate. I'd probably trust these guys to baby sit my kid. Further, they clean up at the end of every day. We've even had comments from friends/family on how clean the work site is. These are exactly the type of people you want working on your house--people you can trust. Most of this review hasn't even focused on the quality of work done, which, by the way, is excellent; however, let's be honest, when you're basically having surgery done on your house, you want to be at ease through the ENTIRE project--not just at the end. Going into the remodel, I was not expecting it to go so smoothly--after all, it was a massive remodel. The potential for things to go wrong is there, but it was not the case with Apple Remodeling. I really think that Apple Remodeling is a gem in this business and a step above everyone else. You just don't get the level of service that Apple Remodeling provides from just about any business these days and that is why I am so happy that we found them.
Response from Apple Remodeling
"Thank you so much. We wish every client was just like you. We feel privileged to be given the opportunity when we are entrusted to remodel anyone's home. It is a BIG responsibility, and the expectations are always high. We also realize that it is also a real challenge for each of our clients to stay calm and be patient while their most important investment is being dramatically altered, especially while they try to live in it. Some clients handle it well, and some struggle with it. I still marvel at how you and your amazing wife approached every single day with such positive energy and gratitude. To weather a whole house remodel while being sequestered into two bedrooms with a infant and your rescue pets for half of it is beyond impressive. We appreciate you both and cannot say enough about how amazing you guys are to work for. You made our job easier by communicating, having products on site when needed, making changes in a timely manner, and showing appreciation when you saw a job being done well. Every major project has a lot of moving parts and some minor surprises, highs/lows, and the novelty wears off after a few weeks. Keeping our clients happy and on an even keel throughout the process is sometimes the most challenging part. You guys were so amazing that we were able to just relax and be carpenters, focusing on the work to be done. Thank you for that. It really meant a lot. We just wish that you had more projects for us to do (since we remodeled your whole house, there's not much chance of that :) P.S. Your rescued homing pigeon that adopted us and kept landing on our heads was pretty funny too."
Nancy P.
Dec 2018
We took on the gigantic task of redoing our kitchen. Ted met with us and discussed in general what we wanted; he then came back with 3 different options. Even as we looked at the drawings, Ted was very amenable to our other ideas and he also provided excellent ideas. The entire configuration of the kitchen was changed. We signed the contract and work began. The complete demo was amazing while the other areas of the house were very well covered. During this time, my husband was unexpectedly hospitalized in very serious condition. I called Ted and he told me not to worry about anything; they would switch work around so that we didn't have to make any decisions during this time and even offered to help me with anything. That meant the world to me. I talked with Ted and/or his staff a couple of times but never felt any pressure to make decisions. They were also very open to work with our daughter in our absence; she was equally impressed with their work and their interpersonal skills. Work progressed at a good pace. The gentlemen who did the work were perfectionists. They were very personable; professional, open to ideas/changes and made outstanding recommendations. We have been so very happy and proud of our new kitchen. My husband is very precise in his work as an engineer and therefore isn't easy to please. We have recommended Apple Remodeling to our neighbors and Ted is currently working on our daughter's house. Apple Remodeling exceeded any and all of our expectations.
Response from Apple Remodeling
"Thank you so much for taking the time to give us a review and for your kind words. We love you guys and look forward to many more years of friendship and doing work for you and your friends and family."
Bonnie B.
Nov 2018
Excellent.
Response from Apple Remodeling
"Thank you guys, as you know we love working for you. Let us know when you're ready for a third project. :)"
Mary L.
Oct 2016
Work is still in progress, but so far Ted has been great to work with!
Response from Apple Remodeling
"Thank you so much. We really enjoyed working with you on your whole house remodel. Please call or email anytime if we can do anything for you at all."
Leigh L.
Aug 2016
Pretty good. Decent price, explained properly when something had to change from original estimates. They were there on time, kept to their promised schedule. Had a few followup visits to get it right. The build out, plumbing, and electrical is fine. It was the fit and finish that just didn't raise the bar. Had to call to get someone out to get the door to actually close. Little edges of tile not cleaned up or flush fit, dried blobs of grout and caulk afterwards, tool marks on the new fixtures. Solid work, but a bit rough.
Response from Apple Remodeling
"Thank you, and we appreciate your candor. Sometimes its the smallest details that matter the most. I hope that our follow up visits took care of everything that you wanted. We will continue to try and improve, and your feedback is helping us to do that."
Angelina W.
Mar 2016
unknown
Response from Apple Remodeling
"Thank you so much. It was great working for you, and having your herd of rescued dogs meet us at the gate every day. :)"
Debra B.
Sep 2015
I work nights and was grateful to Ted for working around my sleep schedule. Ted always kept in touch, (illegible) the work himself. I have no complaints and am very pleased with the results.
Response from Apple Remodeling
"Thank you for your kind words. I really did enjoy working on your house and sleep is important! :)"
Ronald C.
Jul 2015
Ted Fossett is an excellent contractor. He provided a reasonable budget, but if we wanted something different we would negotiate a change order. The crews that he brought on the job were all very competent and professional. The carpenter team was especially proficient and professional with a wide variety of skills.
My wife and I are very pleased with the final result.
My wife and I are very pleased with the final result.
Response from Apple Remodeling
"Thank you very much, we really liked coming out to the country and doing this second project for you. I think we've remodeled everything but the garage now. :)"
Lynne B.
Jan 2015
We talked about a complete basement remodel. He gave me some good advice. He was honest and straightforward.
Response from Apple Remodeling
"Thank you for your kind review. We strive to provide more value than we charge for, and it is always pleasant to be recognized. It was a pleasure to be at your service."
KARLA S.
Aug 2014
Ted (the owner) was one of several contractors we interviewed for our kitchen remodel. He had the best design ideas and seemed to really understand how we currently used our space, and how we wished things were different. Other than a handful of subcontractors, Ted and Eric (one of his employees) were the only ones to work on our house. They were both very respectful of our home and family, since most of the first floor of the house was out of commission during the few months of work being done. I was home much of the time they were there with my 3 year old daughter, and both men were great with her. She quickly got used to them being there, and was constantly asking where Ted and Eric were when they were not. They were also very diligent about picking up screws, nails, sharp objects, razor knives, and other hazardous items to young children. Generally good with cleanup all around.Ted was very good with communication and keeping us in the loop about what was currently going on, upcoming decisions to be made, potential modifications needed, etc... Overall it was a great experience for such a large project and would never hesitate to use Apple Remodeling again. I also recommend them to anyone I talk to who is considering a remodel or is looking for a contractor. I don't want to sound completely biased or inauthentic in my review, so I will add a couple of the small negatives that came with such a large project. First, when receiving a quote, know that you are being quoted low for materials such as Group 1 for granite, $3s/f for tile, etc... If you are going to get the very basic of everything, this might fly, but expect to be spending more for materials and upgrading along the way. I would also add that there was some lack of attention to detail concerning a bit of the finishing work, but any problems that we had were addressed by Ted and made right. There was nothing serious enough to warrant anything but and A grade across the board for Ted and Apple Remodeling. I would never consider using anyone else for future jobs. Thank you Ted and Eric, it was quite a ride and a pleasure!
Response from Apple Remodeling
"Thank you so much. We loved working for you!"
MARJORIE P.
Feb 2014
It took about 7 weeks longer than I expected, and cost $2000 more.The end result was fine; some of the workers fine, but the process was unnecessarily painful. A couple examples: My calls that something they'd done was causing the heating to work improperly went unanswered for 2-3 days.I came home one day to find that the worker had stuck a CO monitor onto the wall in my hallway (apparently required by an inspector, but I wasn't told about it, or asked where I wanted it; the ugly thing was just stuck at eye-level in the hall).|The initial estimate was around $18,000, the final cost around $20,000. Since 18,000 was my top limit, I wasn't delighted about the extra $2000. Part of it was due to my selections, part was due to some not-careful measurements and estimating at the start. Some of the rest... Ted was (is) very personable. He walked through a re-building of my mudroom, and we talked through all kinds of options. My house is old, so there was a lot to consider (plumbing, electrical, structural, cement pouring). What I wasn't aware of was who, exactly, was doing the work. I thought it was the two men I was introduced to at the start and with whom I had a number of conversations about what we would do. Other than being told "This is Mike," I was not introduced to the man who did most of the work, and who did not communicate much at all. I usually was away from my home all day. Sometimes when I got back things were different, and other times it was apparent no one had been there at all. I worked from home a few days, thinking I'd be able to have conversations about the work and be on hand to answer any questions, but no one showed up the entire day, or else he walked by, apparently checked something outside, and then left again (total time about 20 minutes). All it would have taken to make this okay with me would have been a simple call at the beginning or end of each day saying: "Here's what we are doing/did today" and explaining that no one would be there because they were waiting for an inspection, or a part, or a 3rd party. Instead, I started to get the impression that a portion of the 7-week delay was that there was a higher-priority project somewhere else. Communication would have helped reassure me.|The original estimate was based on measurements taken, and so forth, but Ted didn't take a measurement of the door, which turned out to be a non-standard size, so replacing it would cost a lot more. |I spent time to track down a replacement used door ($10 instead of the original $220 or so estimated, or the $500 it would have cost for a custom-built), but was given no discount. I was told that reworking the used door brought it up to the initial estimate. |Additional work had to be done to re-build/reposition the opening for the door, for measurements not taken in the original walk-through, or not communicated to the worker. It was good the finishing covered that mess. Another hassle was trying to find a plumber to handle re-work of the boiler. When the first plumber that Ted hired was exorbitant, I suggested the one I'd used before from Angie's list (Builders). They also gave a high estimate and weren't resposive, so we didn't use them either. Ted finally tracked down an excellent guy, who did good work for a reasonable cost (and found mistakes made by Builders who'd done work for me previously). Hopefully Ted's knowledge of who to hire is being honed, but I have this weird expectation that general contractors will have good folks lined for a job before the work must start. As I said, the work was fine. I found myself wanting to put the whole thing behind me, though. I'm on the fence about hiring again.
Response from Apple Remodeling
"I love this client, and I would work for her again, but's she's no push over. She has a PhD and trains surgeons, so you can imagine the discipline and precision that she is used to expecting. By the time we got a "Go" from the client, and had permits approved, we started this job late in the year, before Thanksgiving, and the Christmas holidays (when a lot of our crew take time off for family), and the inclement winter weather was sub-optimal for building an addition; that's why it took longer than expected (I give a range of timing initially, and we went over the high range by about 3-4 weeks. Since the work was isolated from her house, she didn't seem to mind at the time). Like on most jobs, we did a lot of extra work (including taking care of the boiler work mentioned, even though it was not part of our contract, and that's were some of the additional costs came from; we certainly never charged any money that wasn't approved of in advance, in writing by the client). After we were done, this client called a year later with a leak in her old plumbing (nothing to do with us, but we were her "Go To" when she needed help), and I drove to her house that night personally (at 8 pm) to close off a secondary valve, and I met my plumber there the next day at 9am...which I have never charged her for (either my work, parts, or the plumber and his helper). No job is perfect, and it is sometimes a persons standards for giving ratings that affect it as much as the work; I think a B from this very discerning client is an A from most people, and even though we could've done better, I don't know if anyone would've gotten an A (she had someone else build a beautiful detached garage a year earlier and had nothing but criticism for them...she just has higher standards than most of us, which I'll definitely appreciate if I ever need surgery). I would work for her again, and knowing her better, update her every morning with what we're doing, as well as put my top guy on the project (she's right, the guy who headed up her addition had no personality and has since been let go). We should be better, and hopefully are now."
Matthew B.
Jan 2014
We received three bids from companies on Angie's list for finishing our basement. All bids came in around the same price, so we decided to go with Ted because he seemed the most trustworthy, professional, and knowledgeable. Throughout the process Ted proved that he was all three. He used a great detailed accounting sheet that showed us line-by-line everything we had paid for, what was left to pay, and a separate sheet detailing what we were being invoiced for that week. Because one of us was at home almost the entire time they were working, we knew exactly what work had been done, and he never invoiced us for anything that wasn't done.
When a minor issue arose (which happens on every remodeling project), Ted immediately let us know, gave us options, and followed through with what our decision was. The entire time we were working with Apple I felt the utmost respect was given to our home, and to the job they were doing. At the end of the project, instead of skipping out like we have had some contractors do, Ted had us create a punchlist of the last minor issues that needed to be addressed (paint touchups, etc). This truly sealed the opinion we had of Apple, and of Ted, because it showed that he truly cared about us being a happy customer.
When a minor issue arose (which happens on every remodeling project), Ted immediately let us know, gave us options, and followed through with what our decision was. The entire time we were working with Apple I felt the utmost respect was given to our home, and to the job they were doing. At the end of the project, instead of skipping out like we have had some contractors do, Ted had us create a punchlist of the last minor issues that needed to be addressed (paint touchups, etc). This truly sealed the opinion we had of Apple, and of Ted, because it showed that he truly cared about us being a happy customer.
Response from Apple Remodeling
"Thank you for your business and your wonderful approach to having your home remodeled. It was a genuine pleasure to work on your home, we couldn't ask for a better client. If you ever need anything, just give us a call and we'll be there."
Ksenia W.
Jan 2014
We are very happy with the end result, the bathroom turned out very nicely.
Response from Apple Remodeling
"Thank you, we loved working for you."
Lynn B.
Jan 2014
Ted is very professional and he was quick with getting the design's to me.
Response from Apple Remodeling
"Thank you, we look forward to doing great remodeling for you."
Mark M.
Jan 2014
Very clean. Worked fast and communicated well. Would use again.
Response from Apple Remodeling
"Thank you for the work and the kind words, and we hope to see you again soon."
James B.
Jan 2014
It went good. Everything he did was alright; it just costs a little more than I thought it would.
Response from Apple Remodeling
"We have never worked for this member except for a promotional design. This member is a friendly elderly gentleman and sometimes the sticker shock is a bit worse with folks from "the greatest generation." I set the appointment immediately, arrived on time, gave a full consultation with no sales pitch, and took measurements. Then I had an addition design and quote in his hands within three days, and gave a 15% discount on the remodel. That was really all that I could do. The cost of the addition design was $199....that'[Member Information Removed] inexpensive. I really liked this member a lot, he introduced me to his beautiful wife who suffers from Alzheimer'[Member Information Removed], and he treats her so wonderfully it reminded me of the movie, "The Notebook." I admire people like that, and I wish them both all the best."
Earl A.
Jan 2014
.
Response from Apple Remodeling
"We have never worked for this client or even spoken to him. He gave us an F for no return call, but scouts honor, we never received a call from this person. I have all voicemails go through Google Voice, which converts them to text and emails and texts them to me. I have no doubt that this member believes that he called us, but I have no record nor message? I left a card on his door and sent him a letter (AL won't give me his ph# or email), and I hope that he calls me back. I'll keep trying. I get a lot of calls, some from folks who I know in advance I can't help, but everyone gets, and deserves, the courtesy of at least a return call. I or my telephone service messed up, then I apologize."
Janice G.
Sep 2013
It went well and everyone that has seen the finish product really like it and of course I do.
They completed all the work in less than 3.5 weeks. For a small fee he had someone that works with him help me picked out the hardware (faucets, bathtub, etc) which was very helpful. I liked that I picked & purchased everything from vanities, tiles, lights, etc so I could purchase what I wanted and if it went a little over what he had budgeted that was ok because it was my decision. Any time I had questions from the work they were doing to a purchase item Ted always provided the information in a timely matter. Even after the work started I had a couple minor changes I wanted to do and Ted would provide what the meant to the timeline and if there would be additional cost so I could decide before agreeing for them to move forward. Just 2 weeks ago, they came back to put in the sink drains (what I wanted was back ordered) I wanted and take out the temporary ones they had put in; I didn't get the bill for that part of the work until is was completed.
One of the reasons I had chosen Apple Remodeling they had remodeled something for one of my sisters and did a excellent job for her too.
They completed all the work in less than 3.5 weeks. For a small fee he had someone that works with him help me picked out the hardware (faucets, bathtub, etc) which was very helpful. I liked that I picked & purchased everything from vanities, tiles, lights, etc so I could purchase what I wanted and if it went a little over what he had budgeted that was ok because it was my decision. Any time I had questions from the work they were doing to a purchase item Ted always provided the information in a timely matter. Even after the work started I had a couple minor changes I wanted to do and Ted would provide what the meant to the timeline and if there would be additional cost so I could decide before agreeing for them to move forward. Just 2 weeks ago, they came back to put in the sink drains (what I wanted was back ordered) I wanted and take out the temporary ones they had put in; I didn't get the bill for that part of the work until is was completed.
One of the reasons I had chosen Apple Remodeling they had remodeled something for one of my sisters and did a excellent job for her too.
Response from Apple Remodeling
"Thank you! It is great to have you as a client, and I hope that we can do more work for you in the near future. :)"
Nancy B.
Aug 2013
The owner, Ted, came out to do the initial survey and then emailed us his bid. At that time we were unable to have any work start because of medical issues in our family as well as elderly parents' issues. Ted was incredibly patient with us for several months as we got to a point where he could begin the work. By that time, we decided to revise our plans and he came out again to revise the bid. Ted was always friendly and responsive to our calls and emails. He also provided good advice on design, while allowing us our vision. When work started, we met the team that would be the ones to do the majority of the work. it was a father and son team, Pete and Danny. We could not have asked for a more friendly, clean, and professional team. They worked as quietly as possible and limited as much disruption in our home as possible. They paid very close attention to detail which we appreciated. i think the most appreciated aspect of this whole project is that we were allowed to make small changes as work progressed and were included in every level of discussion about the project. The work is complete and on budget and it beautiful!
Response from Apple Remodeling
"I loved working for the folks. Thank you for the kind words. :)"
Jack G.
Jul 2013
I was provided the designs for the kitchen and two bathrooms. Provided was a detailed project description for each of the rooms. The investment for each of the rooms and a package pricing with a discount.
Terms / Exclusions & The next step were detailed.
I received what I asked for by a professional
Terms / Exclusions & The next step were detailed.
I received what I asked for by a professional
Response from Apple Remodeling
"Thank you for the positive review. :) We really do try hard, and it is a blessing to work for nice people like you. Let us know if we can ever be of service again."
Neil M.
Jul 2013
We are probably a big reason why Apple Remodeling will no
longer work on old homes. I know our 80+ year old home gave them a lot of
surprises and grief. Apples inability to estimate and manage time gave us an
equal amount of grief.
The planning of our project went well. Ted was very
professional and knowledgeable and understood what we wanted to do and how to
do it, or so we thought. His bid was significantly lower than our other bids.
This should have been warning sign number one to us. The contract we signed was professionally done
and explained all aspects of the job etc. The only thing missing was a
Liquidated Damages clause, which probably would have kept things on schedule
better. Look it up if you don?t know what it is. Basically, it?s a set penalty
for delays. This is something I will not overlook in the future.
From the beginning, we were told we would be the only
project for our crew and they would be on site everyday. This appealed to us greatly as we have a
small toddler and would be relocated to our basement for the duration of the
project. While the crew was extremely nice, their presence was not as
consistent as expected. Our days ranged from having a large crew of 6 or 7
working a full day to multiple days with only one guy working a few hours, and
then leaving or having no one show at all. We quickly realized we were not the
only large job for our crew to complete. We were given a timeline of 4-6 weeks
at the beginning. In the end, the project took, not the worst-case scenario 6
weeks, but 13 complete weeks. That was from start, till the work was approved
and the last check was signed.
Our main focus, besides the remodel, was to minimize the
construction time, dust and disruption for our toddler and this is ultimately
what caused the most frustration. I can understand the timeline growing 25% but
it more than doubled. Its hard to plan your life when you have a project with
an unknown end date.
The second biggest issue was simply misestimating the scope
of work. Due to this misestimating, things were taking way longer than
expected. I can only assume labor costs were mounting and this led to a string
of bad decision and corner cutting. This was heavily apparent in the selection
of subcontractors. The electrical work was originally scoped at 3 days. It
eventually took the electrician over 5 weeks to complete his work, 5 weeks!
This makes sense cause he only worked 2 or 3 hours a day typically. There were
other bad subs as well. The other main sub failure was our first floor sub
contractor. After he left swirl marks in finished floor, the team at Apple
tried to convince us that is was fine and that we were being irrational. We
could see the swirls 30ft away and we were being irrational, hilarious.
I could go on and on detailing the 13 weeks but I am not
going to. It was painful for us and I no longer want to relive it. I will say,
in the end, we are happy with the finished product. It?s not an ultra high
quality job but it is nice. I am still not sure it was worth it. The one I do
know is that next time I would pay 20% more to have a better contractor that is
better equipped to quote and finish the job.
longer work on old homes. I know our 80+ year old home gave them a lot of
surprises and grief. Apples inability to estimate and manage time gave us an
equal amount of grief.
The planning of our project went well. Ted was very
professional and knowledgeable and understood what we wanted to do and how to
do it, or so we thought. His bid was significantly lower than our other bids.
This should have been warning sign number one to us. The contract we signed was professionally done
and explained all aspects of the job etc. The only thing missing was a
Liquidated Damages clause, which probably would have kept things on schedule
better. Look it up if you don?t know what it is. Basically, it?s a set penalty
for delays. This is something I will not overlook in the future.
From the beginning, we were told we would be the only
project for our crew and they would be on site everyday. This appealed to us greatly as we have a
small toddler and would be relocated to our basement for the duration of the
project. While the crew was extremely nice, their presence was not as
consistent as expected. Our days ranged from having a large crew of 6 or 7
working a full day to multiple days with only one guy working a few hours, and
then leaving or having no one show at all. We quickly realized we were not the
only large job for our crew to complete. We were given a timeline of 4-6 weeks
at the beginning. In the end, the project took, not the worst-case scenario 6
weeks, but 13 complete weeks. That was from start, till the work was approved
and the last check was signed.
Our main focus, besides the remodel, was to minimize the
construction time, dust and disruption for our toddler and this is ultimately
what caused the most frustration. I can understand the timeline growing 25% but
it more than doubled. Its hard to plan your life when you have a project with
an unknown end date.
The second biggest issue was simply misestimating the scope
of work. Due to this misestimating, things were taking way longer than
expected. I can only assume labor costs were mounting and this led to a string
of bad decision and corner cutting. This was heavily apparent in the selection
of subcontractors. The electrical work was originally scoped at 3 days. It
eventually took the electrician over 5 weeks to complete his work, 5 weeks!
This makes sense cause he only worked 2 or 3 hours a day typically. There were
other bad subs as well. The other main sub failure was our first floor sub
contractor. After he left swirl marks in finished floor, the team at Apple
tried to convince us that is was fine and that we were being irrational. We
could see the swirls 30ft away and we were being irrational, hilarious.
I could go on and on detailing the 13 weeks but I am not
going to. It was painful for us and I no longer want to relive it. I will say,
in the end, we are happy with the finished product. It?s not an ultra high
quality job but it is nice. I am still not sure it was worth it. The one I do
know is that next time I would pay 20% more to have a better contractor that is
better equipped to quote and finish the job.
Response from Apple Remodeling
"Summarized, this member just stated that we did a good job, but took too long. Some people do not handle remodeling well, especially with a small toddler and stressful jobs of their own. This ancient home had a lot of surprises crop up, which is one reason that we had to adjust our timeline. What this member did not say, was that despite all of the extra work, we never increased the price, instead we took responsibility for the project, and took care of the non-conforming issues at our own expense (including the floor that is mentioned, we re-sanded and re-finished it a second time, at our expense, over two very small blemishes that could only be seen if you showed up at 7:45 am and caught the light just right...on an 80 year old floor). I wish them well, but I also wish that people would look at their projects from the perspective of the remodeler for about 5 minutes before giving us a review... an F when we took on a tough job, did it well, under budget, and our only sin is taking longer than any of us expected? Ok, not perfect, maybe a B, but an F? We're easy targets here, but we really worked hard to please these folks. Should we be better? Probably. Could they have been better clients? Probably. In the end, we are all just doing the best that we can. The most important thing is, they got what they wanted, and are enjoying our work, even if it took longer than expected. Sometimes that's all that we get out of it, and that's ok, I truly hope that they enjoy their "new" home for many, many years. :)"
Karen S.
Jun 2013
Did a great job once they came for the appointment
Response from Apple Remodeling
"We have never worked for this client except for a $49 promotional design. This member was nice to work with. Although initially we expressed concerns about her being so far outside of our service area, once we met it was worth it, and things went nicely."
Bob M.
Apr 2013
We hired Ted because he seemed organized with his estimate and timeline, and was willing to work with our quick timeline and get the project completed as quickly as possible. The project did start on time, but experienced many delays. His subcontractors were subpar and couldn't follow instructions, therefore requiring multiple re-work and city inspection visits until they could finally get things right. Ted's crew lacked attention to detail and did not produce quality finished work (grout missing in many locations on floor tile, grout chipping off on backsplash, damaged door frames, dishwasher installed incorrectly, unfinished transition from tile to carpet, and so much more). On several invoices, Ted had inaccurate accounting. Sometimes he would come up with dollar amounts that he couldn't justify when we would questions him. Ted knew we were dissatisfied with the project, and one of his crew members offered some free labor in exchange for a positive review. I can not recommend Ted or his crew.
Licensing
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FAQ
Apple Remodeling is currently rated 4.6 overall out of 5.
Yes, Apple Remodeling offers free project estimates.
No, Apple Remodeling does not offer eco-friendly accreditations.
No, Apple Remodeling does not offer a senior discount.
No, Apple Remodeling does not offer emergency services.
No, Apple Remodeling does not offer warranties.