Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
The Glass Guru
Doors (Interior) - Install or Replace, New Windows - Multiple, Storm Door Installation,
About us
Social media: Facebook: https://www.facebook.com/pages/The-Glass-Guru-of-Fort-Collins. Twitter: https://twitter.com/gg_fortcollins.
Services we offer
Doors, Glass & Window Repair, Mirrors & More., Replacement Glass, Screens, Showers, Window Moisture Removal, Windows
Reviews
2.54 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 25% | ||
| 0% | ||
| 0% | ||
| 50% | ||
| 25% |
Showing 1-4 of 4 reviews
CARY S.
Apr 2023
Awesome to work with on my remodel of my older rental property!
Jason C.
Feb 2017
My backyard door has a full length window in it. John personally inspected the door and assured me he could do the job. I paid him a $600 deposit. He cancelled our first appointment. On the second appointment, his employees showed up to discover that the glass cannot be removed from the door. I requested my deposit back from John when he failed to install the door. John has refused to refund me my deposit. I have disputed the charge, but have not gotten a resolution yet. DO NOT HIRE THIS PERSON.
Stacey D.
Oct 2013
We have always had a hard time getting a hold of John or having him call us back. It seems the only way we can get him to call us back these days is if we call corporate.
The new glass is low E but has sun faded things on the counter/cabinets, melted a whole bag of chocolate chips, melted shortening in the cabinet etc etc. So needless to say the "low E" is worse then what we had before. They have been out about 5 times to recaulk the window. Last time I pointed out vinyl casing was twisted. They hit it with a rubber mallet, water spurted out and got it back into place and recaulked on the inside of the window but the wood around the window has water damage. John has been saying since May that he would get us a screen because the heat is a huge issue but never has come through on any solutions/communication. The installer told us there is a low E glass that has a tint on it that would have helped. My husband talked to John and mentioned that we weren't given any options when they replaced the glass and we would have paid for that. There doesn't seem to be any kind of customer service and lacks caring for customer satisfaction. We are very disappointed all around and now we are stuck with this window that is horrible with 0% energy efficiency and a company that wont make it right.
The new glass is low E but has sun faded things on the counter/cabinets, melted a whole bag of chocolate chips, melted shortening in the cabinet etc etc. So needless to say the "low E" is worse then what we had before. They have been out about 5 times to recaulk the window. Last time I pointed out vinyl casing was twisted. They hit it with a rubber mallet, water spurted out and got it back into place and recaulked on the inside of the window but the wood around the window has water damage. John has been saying since May that he would get us a screen because the heat is a huge issue but never has come through on any solutions/communication. The installer told us there is a low E glass that has a tint on it that would have helped. My husband talked to John and mentioned that we weren't given any options when they replaced the glass and we would have paid for that. There doesn't seem to be any kind of customer service and lacks caring for customer satisfaction. We are very disappointed all around and now we are stuck with this window that is horrible with 0% energy efficiency and a company that wont make it right.
Tiffany T.
Oct 2013
I called them to inform them and they asked what I wanted them to do. I am awaiting a refund at the moment. He also informed me that he was trying to make it so that I would not have to replace my windows, which actually caused damaged to my new carpet.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Glass Guru is currently rated 2.5 overall out of 5.
No, The Glass Guru does not offer free project estimates.
No, The Glass Guru does not offer eco-friendly accreditations.
No, The Glass Guru does not offer a senior discount.
No, The Glass Guru does not offer emergency services.
No, The Glass Guru does not offer warranties.