Poff's Auto Body Inc

Todd and the others at Poff's Body Shop did a remarkable job on my Outback. I was given frequent updates on progress of the work, was taken to view the car whenever I asked, and was continuously appraised of the basis for parts ordered. I HIGHLY recommend Poff's for their punctuality and quality repairs.

I had a small job done at Poffs in Februray - the no-nonsense estimate was a little lower than other places, scheduling was flexible, the job was done a day early and looked perfect and I was very happy with the work.

As far as the end result, the body work was ok. My biggest issue with this company is trust and customer service. I brought my car in with the insurance quote so they could get all the parts ordered before I brought it in. That took a week and a half to get parts. I brought it in first thing on a Monday morning, they said it would take until Friday in case the parts the insurance company quoted didn't work out. Thursday I get a call saying some of the parts didn't work out, so they would have to order more, plus they found some other damage that the insurance company didn't quote. So, it wouldn't be ready by Friday. The following Wednesday, I called and they hoped to have it done that Friday (2 work weeks, minus labor day for the front quarter panel).
When I went to pick it up, no one bothered to look at the car with me. I did, and found some imperfections, but not big enough to have them redo. When I mentioned them inside, still no one came out. They said to bring it back if I wasn't happy with it in a few days. I asked if they took credit card, and he said no because the insurance cut a check (written to me), that I should have known I should have just signed over to them....although no one told me that when I brought the vehicle in the first time. Then, I asked if they honored the Angie's List Coupon, and he said "No", and just handed it back to me. After I wrote the check, I asked again if they NEVER take credit cards, and he told me I could have paid my deductible in credit card, but not the amount of the check that I should have given him (again, rude as if I should have known this). Also, during one of our calls, he tells me the paint on the hood is cracking and they could fix it with this repair if we just paid half, and the insurance would pick up the other half. My car isn't that old, and I had never noticed anything wrong with it, so I said no. Before I left, he managed to add that the paint on my hood is probably going to go bad...and implied an "I told ya so" in there.
The whole situation was rude and insulting. I run my own successful business and now know why that was one of the only shops in town I could get my car into at that time (there was just a huge hail storm the same day). Next time, I'll wait the month to get in somewhere else. The work was ok, but the business was shady, the price seemed high (to me), and I was treated as an idiot. Never again.

It was great.  I had a flat tire during snowstorm and ran off of road.  I called them and they had come up and pulled my truck out of the ditch and was able to get my truck back into town and the tire fixed.

We have taken our vehicles here several times. They are very professional and efficient. Their prices are reasonable.

We have used them several times. My husband likes everything about them. We would use them again in the future if needed.

I went away from it happy.