Nex-Gen Home Exteriors

I had a terrible experience with this company. We were referred by a friend, and Ted, the salesperson, came to our house to talk about replacing 14 windows. He showed us a double hung window, with about a 2 and a half inch frame, and quoted us a price of just over ten thousand dollars. After getting quotes from other companies, Next Gen was the cheapest, and this all seemed fine, so we went ahead and purchased. Then the windows showed up. The frames were 4 and a half inches wide!! We lost a TON of glass space and a TON of light getting these windows. The size of the bathroom window, for example, was cut by about a third--it's teeny! Moreover, the installers, while really nice guys, did not wash my windows, leaving sawdust, fingerprints, and other stuff all over the glass, and left quite a bit of metal and glass pieces all over my yard. I was nauseatingly unhappy and called Ted to let him know. When Ted showed up, he raved and raved about how wonderful the windows and the installation were and would not stop talking until I literally told him quite firmly to stop talking and listen to why I was so unhappy. We asked him to bring the window he showed us when he sold us the windows and pointed out the difference in the frame size. He explained that the nature of the slider windows we ordered was different from the double hung windows he showed us, and that the over 4 inch frame was necessary for the quality of the windows. We explained that had we known the sliders had such wide frames we never would have purchased them. He then went on to claim that if we had gone with another company we would have been “throwing money away” on utility bills (a claim I don’t think is true). He was unbelievably arrogant and completely sure he knew better than I did what windows were right for me. I explained, firmly again, that my utility bills were my decision, not his, and that perhaps Next Gen was not the right company for us to have purchased from. He apologized, but it ended there. It’s been 2 months and I’m barely getting to where I don’t get nauseous looking out my windows. I am very angry at and disappointed in Next Gen and in our salesperson, Ted. If you choose to purchase windows from this company, be very, very clear about what you are getting. If you deal with Ted, know that your salesperson is likely to think he knows what you want more than you do. Now I’m stuck with 10 thousand dollars of buyer’s regret that I have to look out of every day and it just makes me sick.