Direct-Tek, LLC

A laptop computer containing crucial information required for a January meeting booted up but got "stuck" spinning for hours whenever I tried to access info. The wunderkind at Geek Squad told me to hard drive was bad and they could copy my harddrive onto an external harddrive for $155.00. I trusted them - mistake. Results were poor and they did not copy over much of anything to the external harddrive and continued to push for me to replace the harddrive (or the laptop). I can't say whether the responses to my questions were based on lack of knowledge or incentive to sell or whether they just didn't care - but I found absolutely no truth in what I was told by Geek Squad employees. By chance I stopped by Direct Tek to ask about the laptop after a visit to the bank. The owner, Mark Jensen, had a whole different attitude. As an IT Engineer, his knowledge base was at a whole different level. Based on my description of the problem, he felt it was a virus and offered a free assessment. I brought the computer in and he finished up the work in a couple of days. He delivered everything he said he would do and all of the lost files were right where I left them. He also installed a antivirus program that was cheaper and safer than Norton or McAfee for a 30day trial. The total cost was just under $150. Plus I received great customer service. Prior to moving to Boulder, I lived in Milwaukee, WI. A company, similar to Direct Tek, built computers for those of us who wanted a domestic machine. The price is a little higher than an off the shelf but that computer lasted more years than I care to say with few problems. Any technical support came from the store technicians (vs. someone offshore) and it was great. I will definitely be using Direct Tek for my next desktop purchase! DO - use Direct Tek for computer repair and purchase! DON'T - use the Geek Squad!