Sherwin Williams

Terrible experience buying paint from Sherwin Williams NOT honoring Curbside Pickup as Advertised! Longmont-Ken Pratt #1654 1197 Ken Pratt Blvd Longmont, CO 80501-6331 (303) 776-7037 On Saturday August 1st, 2020, I was excited to see that Sherwin Williams offered Curbside Pickup since I am in the High Risk category!  Since I am staying at home I have lots of DIY projects that involve painting! So I got started on a pantry project, ordered the paint online. Paid for it no problem. Got my receipt in the email and it said that they will let me know when I can come and pick up my order. Usually within 2 hours. But they notified me in under twenty minutes. They said to have a photo ID and my order number handy and to call the number given and they will bring my paint out to the car. Perfect! So I did all. That. Got to the store, called the number and the clerk was really rude. He said I have to come inside. I told him that the web site says you do curbside. He replied, “yeah, we don’t do that anymore! We don’t do credit cards over the phone!” I Told him I already paid for it! He started to yell, They aren’t supposed to do that! He got increasingly rude. After yelling a bit more he asked what car I was in. I told him I was in the only car in his lot. He then hung up abruptly! After about 4 minutes he came out with a box. I had the back hatch opened up and I was holding my order verification and Photo ID. He literally slung the box into the back and started to walk away. I asked him if there were two cans in the box. He said what? I repeated and he said yes as he continued to walk away. I asked if he needed to see my order receipt or Photo ID but he just kept walking away. Doesn’t make me want to keep doing business with these guys. Maybe better to just order Paint on-Line if you are in the At Risk category. This is no way to be treated for simply following the instructions given on the web site.