PERFECTION PAINTING

. 17-gallons of paint: Perfection is attempting to charge me for

paint that remains in opened paint cans at the end of work. There was a

discussion about extending the project to the TV room downstairs. When I saw

the bid, I declined to move forward with the project expansion. I did not

sign the project expansion contract. However, Perfection apparently moved

forward and purchased the additional downstairs paint. Rather than audit how

much of the paint remained unopened and of the color to be used downstairs,

Perfection simply charged me for the paint based on the pre-work estimate. I

will not pay for opened cans of paint.

The original bid was for $2650. I am now being asked to pay $4000 without

project expansion. At $2650, I was prepared to accept much of what is listed

below. But at $4000, the following conditions are unacceptable.

. I see no evidence of pre-paint preparation. Many of the window

sills are rough like sandpaper indicating they spray painted over dirt.

. Paint on floors: I was told that I was being charged an additional

$100 to remove drops of paint from floor. Paint remains.

. Caulking: I specifically asked that all window casings be caulked

between the casing and the vinyl windows. Unable to tell if this was done,

cracks remain.

. $300 vanity: I was charged $300 to paint the guest bath vanity

with the same paint as the bath's trim.

o All hardware missing

o Nickle hinges painted over

o $300 is excessive when the painters, color paint and spray equipment are

already in use in the room.

. Orange peel: Undercoat required to hide lines from past medicine

cabinet. This should have been called out in the initial bid. 6" area where

underlying base is not fully covered by paint.

. Overspray on new office computer, kitchen microwave and stainless

trash cans.

. The knob for the master bedroom ceiling fan is missing

. There is paint on many light switches and electric receptacles.

. Some of the trim appears to only have a single coat of paint

(rough to the touch).

. 3" drizzle of paint on new master bed carpet

. Discharge of waste paint in front yard.

The central forced-air heating system was run while paint was being sprayed.

3-weeks prior to painting, a HVHC contractor installed a new air-filter

system including a new $50 Honeywell filter. After painting, the filter was

so clogged with paint that the filter I had to replaced.

My primary concern is the nearly 50% increase in price, driven by the

estimator "missing" items. It feels like a bait-and-switch. What I want at

this point is a detailed line-by-line itemization of the work and the cost

of each item. In addition, I want Perfection to make some effort to adjust

the price for items that should have been included on the original bid but

were not because the assessor "missed" them.

This was a competitive bidding process, and I believe the assessor left

items off the original bid to make his price more competitive, which it was.

Under no circumstance should anyone hire Perfection Painting. This is a classic example of bait and switch. I told the appraiser that I wanted the interior of the house painted: walls, ceilings, trim, closets and doors. The first contract was for $2650, but after the job was halfway finished and without expansion into additional rooms, I was given a second proposal for $3840 ? which I needed to sign if I wanted the project to continue. Then I was given a final bill for $4070. The quality of Perfection Painting?s work was so substandard that I?ve hired a second contractor to fix it. I tried finding a compromise with Perfection thought the Angie?s List mediation process but according to Angie?s List representative [employee name removed], ?Unfortunately, [Perfection] has declined to agree to your Desired Resolution and also declined to submit a counteroffer to resolve your complaint.? To date, I?ve spent $615 on an attorney. At no time did Perfection inspect the work of its painters, where only one spoke broken English. Workers arrived in their own vehicles early some days and late others. When the workers were finished, they tossed paint-wash onto my front walk and landscaping. What really made me realize Perfection was acting in bad faith is its attempt to charge me for remaining paint in opened cans. As for the quality of work, I see no evidence of surface prep on any of the window sills or trim. It looks and feels like they just painted over granules of dirt. There are paint droppings on my hardwood floors and on my new master bedroom carpet. You can clearly see through the paint to places where the ceiling was patched in preparation for painting. Holes from the discarded venetian blinds were painted over without first being filled. There are 4-holes from anchor screws in my living room that were not patched, just painted over. Most irritating is the sloppy application of chalking at the corners of the wooden window sashes and vinyl windows. In many areas, there simply is no chalking with cracks everywhere. Perfection put a bead of chalking between my hardwood floors and baseboard that will need to be completely taken up. Perfection charged me $300 to spray paint the front of the guest vanity with the same color as the trim but did no prep work so that they painted over chunks of something while also painting over the nickel hinges of the cabinet door. Plus, Perfection never reinstalled the drawer and cabinet door handles, which I found a week later tucked behind the remaining paint cans. In the service providers response below it states ?On November 17th [member name removed] requested that we give him a bid for the lower level of his house. Please see proposal labeled #2 also agreed upon and signed by [member name removed] on November 17, 2014.? This is a flat out lie, I never signed any contract calling for the expansion of the project beyond the rooms covered by the initial $2650 contract. Perfection Painting is run by dishonest people. This has been an expensive nightmare. Avoid Perfection Painting at all costs

unknown

They had pressure washed the house prior to painting the house.  The very first crew that came out to prepare the siding was very good but they were working with only one sander so I lent them one of mine.  That aspect was unprofessional. There was a delay of several weeks so they needed to pressure wash the house again due to the time lapse and there was another time they were scheduled to show up and they never did. Also, there was an issue with epoxy paint on the porch; the color didn't match.  They repainted it but charged me for the gallon of paint and I wish they had paid for that. The painting was very good.  They were also supposed to do some caulking of the nail holes and siding and weren't as thorough as the written agreement indicated.  The clean-up could have been better; I needed to call them to come back out. I did feel like I got a good value for the money however.

They were terrific. They do inside and out. They do residential and commercial. They did a great job. The price was very competitive with other people. It took them 2 1/2 days. The price included the paint. I had no complaints. They were here on time and they painted what they needed to do with no fuss or mess. They cleaned up each day. They were very thorough and competent. I was very impressed with how they did.

Great team; quality work and materials; professional to work with; experienced, competent and hard working crew.  Finished job as proposed and on time.  I would hire again and would recommend their work.

We hired Perfection after hearing three estimates. They seemed like the most competent and experienced company, and we weren't disappointed. The workers powerwashed and scraped the wood, cleaned up the debris, waited for a few days until it dried, and returned to prime with oil paint at our request. When they returned to paint, they also taped and spackled the sheet rock on our porch ceiling. After completion, the house looked great, and the porch ceiling looked as if it was one complete piece of sheet rock. Worth the money.