Wagner Floors

They were on top of it called me. Asked me if a certain day was good I told them could we change to a day I had off they said of course. Carpet guys were also great. They did forget to hook my closet door up. A bit fustrating but I also didn't notice. But they took the time to clean the floors than lay new padfing than carpet. All 3 of those guys came out didn't mess around got job done 1 day and it was alot.

Angel was the installer on the job and I was pleased with his work. He had a good demeanor and his work was completed in professional manner. I'm glad I used Angie to connect with the company.

Terrific experience from start to finish. The installation work was immaculate. I would use Wagner again in a heartbeat. Everyone we dealt with was professional - from the manager to the installers. Top notch.

We had a great experience with Wagner floors. Our salesperson, Bill, was very helpful being the first time I ever chose carpet for a home. He was very patient and provided the education I needed. The installers were incredible. You could tell they took their craftsmanship very seriously. We are very happy. I will definitely be using them again when we finish our basement.

Excellent job the guys that worked on it were great

Our salesperson, Bill, was knowledgeable and helpful. I noted some of the negative reviews mentioned issues with communication and complaints about the project managers but not the installation itself. I actually spoke with one of the owners, Kelly, about these reviews and she mentioned they have a new project manager, LaTasha and so there shouldn’t be any issues in that regard. All of our issues were with the project manager, LaTasha. She REPEATEDLY forgot to respond to us, follow up or follow through. She definitely could have spent just a little more time on the front end ensuring our project was successful instead of the time she spent at the end trying to resolve things. I brought this to Kelly’s attention and I was assured by both her and LaTasha we would hear from them when the job was done (which we were quoted 1 day, max 1.5 days and it took 2.5 days part of which was because LaTasha did not select painted baseboards and they had to come back to paint them and now you can see paint on our new floors- one of big reasons we chose pre painted.). Our job was done on Thursday afternoon and I ended up calling them Monday after not hearing from anyone. The installers were great and so far our floors look great aside from the baseboards. I really am hopeful they hold up so I won’t have to deal with anymore issues.

Overall very good; had only 2 issues; the carpet was cut to narrow of the basement stairs & an extra piece had to be added; the installers accidently cut the phone line. Both issues were addressed promptly & without complaint

Great customer service

They were so prompt and were able to get it done literally within 24 hours.

Very responsive. Timely, dependable. On budgets I would work with them again.

Great experience with Wagner Floors!!! Beautiful work, great people, efficient, fast, reasonably priced. Shout out to Aaron for overcoming some hurdles and still having a great attitude!! :) Zach was also super communicative and great to work with. Super happy with everything!

I have used Wagner floors on my own properties, on flips, and on construction projects I have managed. Their team is fast, friendly, priced well, and cares a lot about their work and their client's well being. Mark and Kelly are great, and so are the rest of their team. I recommend without hesitation.

They did an amazing job in a timely fashion.

Many companies have a minimum they will have to charge for them to come out. This company's minimum happened to be $750 and the repair only cost $450. But they were so willing to work with me that we ended up being able to re-grout the shower as well and that brought the total up to the desired amount and they even gave me a discount so the final amount was only about $730 or so. They did amazing work and did so quickly. They turned my creaky stares into quite clouds of freshness that I get to walk up and down daily. My only complaint is that I wasn't able to give a tip to the actual flooring guy because the ticket was closed after the tile guy came through. They both deserved it and I will be using Wagner Floors for all of my future repairs and re-carpeting.

Everything was great except for the saw dust left on the gravel outside the front door. They even disposed of our old toilet.

They did an excellent job, were very thorough, and cleaned up when they were done.

These are really good people, others will say anything to get your business but do they back it up. I had a great experience with Wagner and so will you. They offer great prices too! I would hire them again.

Super communicative and got the project done even though I live out of area, and it took me 2 months to decide to actually do the project!

It was good

The task was first to correct squeaking underflooring and second to install carpet. Wagner Floors did not correct the squeaking underflooring, which would have involved replacing plywood underflooring so as to cut plywood pieces to put all butt joints over the joists. The company said it would fix the underflooring, but did not do that part of the work. The young men who replaced the carpeting did a very good job. That was half the work. I recommend against employing Wagner Floors.

Beautiful finish, great selections, and competitive prices.

It has been great working with Mark and Kelly of Wagner floors. Will hire them again.

Great job