TEAM WINDOW LLC
About us
Team Window is a professional, fast paced, local, family owned company that prides itself on customer service and high quality work. With an A rating with the BBB, not only do we clean your windows inside/outside sparkling clean, clean the screens and wipe the tracts but we can provide foggy window repair, window re-glaze (thermal sealed unit replacement), replacement of window cranks, and channel balances that lift your windows. Team Window does have a minimum charge to come out to do work so please ask your associate these details.
Business highlights
Services we offer
& CONSTRUCTION, CHANDELIERS & GUTTERS. WINDOW REGLAZE, CLEANING OF COMMERCIAL, INTERIOR & EXTERIOR WINDOWS & SCREENS, MIRRORS, RESIDENTIAL, SKYLIGHTS, WINDOW BEAD & WINDOW CHANNEL REPLACEMENT.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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98% | ||
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2% | ||
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Poor communication - impossible to get a call back from Kim regarding parts for a window repair that I now know are not available.
"During the original bid process, the homeowner was told (verbally) what was needed for her windows to be operational. Window cranks have more than one part to them. There is an operator (inside mechanism), housing (exterior cover) and a handle that can all be changed out separately. She wanted the crank operators, some housings and some handles replaced. She was told the amount for the cranks and told the amount would vary for the other items. Our products came in 2 separate shipments and we contacted the homeowner to discuss timing for installation. She agreed we could come out in 2 separate trips. During the 1st visit my guys installed the operators and charged accordingly for just those items. On the second visit the housing and handles were installed and charged for. Our supplier discontinued the other type of crank she needed and was notified on that visit. After that visit the homeowner contacted me and said we double billed her. I explained to her that each visit she was only charged for those items and services she received at each visit. It is Team Windows policy that we never precharge for ANYTHING. She wanted me to talk to my guys to make sure. I did. Then she continued to call and ask me for the cranks that she was told we could not supply her with and requested a refund for them. We never charged her for them, so we feel we do not owe her a refund. I spoke with her personally and told her this. I am sorry she felt like we did not communicate enough. I had told the guys who went out to do the work to call and discuss her questions with her. We try hard to appease all of our customers. We are very sorry the homeowner is upset with this."
These men worked rapidly, did a 100% perfect job on every window and screen including tracks - inside and out. They completed the job in fewer hours than expected, picked up after themselves and left our home as they found it.
We had received one other estimate and when the cleaner arrived to do the job, he backed out due to the heights and difficulty involved. The Team Window folks exceeded our expectations in every way considering how difficult some of the windows were to reach.
We use Angie's List to select every contracted service we buy, with never having been disappointed, however, I can rank Team Window among the "best of the best" contractors. We'd hire them again in a heartbeat.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.