Royal Comfort Heating & AC Inc

Doug was great! Came same day - fit me into his schedule. Super friendly, honest you can tell he has integrity. And he knows what he is doing. Recommend him highly!

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It went okay, they just told me that I needed a new air conditioner.

Provided a detailed quote.  Arrived at the scheduled time.  Furnace was installed as expected and they left the workplace clean.  Installer did not clearly explain how the variable-speed furnace operated which had me questioning whether or not it was running correctly.  Robert came out and explained its operation to me including how to change fan speed when running the fan full time.  This was very reassuring and I am very happy with the furnace.

My only suggestion is to have the installers better informed so they can clearly explain furnace operation.  Otherwise, they did a fine job.  Price charged was as quoted and Robert is excellent to work with.

Our furnace suddenly just quit working... woke up early morning with 59 degree temp inside the house (that's cold), we knew something was wrong - so disappointing considering we just bought this townhome end of November last year.  tried the reset button, nothing.  Called Doug and he was at the house first thing the next day.  He knew right away what was wrong - ignitor switch!   said it happens quite so often.  He did a great job!  He also did the cleaning and certification in the other house we sold last year after replacing the temperature and pressure relief valve.  We were satisfied then, and still is with this job.

Doys was on time and did a great job. he was fast and efficient.

Doug quoted us on a high efficiency furnace and came in with a top brand at $1000 below the nearest competitor.  I was slightly nervous about why he was so much cheaper, but I think it came down to a few things.  1.)   He is not fancy - if you are looking for the guys that wear booties.  But he and his team were professional craftsman.  When they won our bid, they quickly installed the furnace in a few short hours.  Doug only hires folks he has known all his life.  He based his metrics on experience and we have had a well heated home and our heating bill has dropped by ~$80/month.  So, I can't fault his mehtods.  2.)  He is honest - most other contractors knew that we were getting federal, state, and local discounts and instead of passing the savings on to the consumer, just charged more.  Doug did not do this.  

In addition, Doug was very flexible and accommodating.  I asked him if he could get a permit from the city and he took care of it - apparently, a lot of homeowners skip that step, and I think that is crazy.  The inspector found one problem (in the small print of the manual) and Doug fixed it up right away.  I have called Doug out on service calls twice in the past year for minor problems and he fixed them right up and replaced one part that was faulty without a hassle.

I highly recommend Doug and his crew.  It is a small family run business that hires only local residents that he knows well to help on his crew.