Miracle Flooring LLC

Horrible. Should have taken 2 days for the hardwood but it took 5 days instead. Always arrived late and left early. First day they showed up at 9am and left at 2 pm. Took time off of work to be there. They really wasted a lot of time. There was a time or two where it looked the installer was taking a nap in the afternoon. Owner demanded payment before work was complete. Did not correct any mistakes (and there were several). They did not clean up on about half the days there. DO NOT USE THEM!!!

Great no issues with the owner Patrick,or his installers.

In one word.....horrible! DO NOT HIRE this company even if the job is free. It took them 14 WEEKS! to complete 155 sq ft. and the job is subpar at best. The company sent 3 different crews over 14 weeks. The crews no-call/no-showed on over 10 occasions after my wife and I had made special arrangements from work and kids to have somebody present at the house!!! The owner had no idea what was happening the entire time, he just would call every 2-3 weeks trying to collect money. To top it off, less than 2 days after the job was complete, the owner was leaving me harassing and threatening voicemails (threatening a lien on my property and taking legal action) and he hadn't even sent me an invoice yet!!! I got the invoice for $1570, I sent in payment. I then sent the owner an email voicing my dissatisfaction with the job and his unprofessionalism, and he sent me a new invoice adding $1300 of miscellaneous charges! He will rebuke my review saying I purchased the wrong flooring and he didn't know there was tile as a subfloor and more excuses after excuses. Read the reviews closely and bottom line SAVE YOURSELF THE TROUBLE!!!!

Came out beautifully. Bruce was professional and did a great job. Would highly recommend them. The floor looks great and matches the connecting room. The price was very reasonable , they worked very hard.

unknown

Pat Mazonni is the owner and salesman. He responded quickly to my calls and came over to provide an estimate. He was the lowest bid by far. He does not have employees, rather, he subcontracts his labor. I initially wanted LVT installed in my basement and hardwood on the stairs. He convinced me that we could put LVT on the stairs to match the vinyl, so I decided to install LVT on everything. His estimate did not include any underlayment, so we had to revise the estimate to include the underlayment once I took a deeper look at the estimate. 

We scheduled work to begin during the week of October 12, however, I could actually start sooner so he graciously moved the date forward to October 8. The work started and when the laborers removed the carpet, we found old laminate tile underneath. They called Pat, Pat revised the bid to include demo of the laminate (another $800) and I negotiated him down to $700. They removed the tile and, in two days, laid the flooring. The floor looks great. The laborers could maybe have used more care replacing the trim, but I'm nitpicking at that point.

The problem arose once they put the LVT on the stairs. The same laborers who installed the flooring and did a great job, installed the LVT on the stairs. They worked for nearly 10 hours gluing the LVT to the stairs. It looked horrible. Upon inspection, there were half a dozen issues that required attention. Pat was very receptive to my concerns and promised to correct them. 

Pat came over the next day to look at the stairs. The laborers came with him. We looked at the stairs and Pat agreed they needed some fixing, but mentioned he told me at the beginning that one of the issues I had would exist no matter what. He and the laborers offered fixes, but the main problem is that the LVTs just looked terrible on the stairs. There was messy caulking, awkward nosings, and the glue holding the LVTs to the risers was already failing. I told Pat the LVTs simply wouldn't do and that I would like them to remove everything and simply sand and stain the hardwood underneath. Pat and I scheduled the work.

Pat scheduled a hardwood subcontractor to come over, but the contractor canceled twice at the last minute. Pat apologized and offered his best subcontractor and we scheduled the fix. The contractor came over, took one look at the stairs, determined that the old laminate could not be removed from the hardwood without causing too much damage, and then left. Pat called me to explain. Understandably, he was frustrated and, just like me, wanted the project to be completed. He said would have to repair the LVT or put carpet over the stairs. He also quoted me a complete stair replacement, but it was rather high at $1600-$1700. I told him I would think about it and get back to him.

I called him two days later and we discussed. I determined that I really just wanted hardwood and his bid was too high. Regardless, I wouldn't have had his company complete the work because it was obvious he wanted to get paid and move on. I didn't think this was a recipe for a successful stair renovation. I thanked Pat for the work on the floor and we agreed to an amount of $6300 for the flooring. He did not make me pay him $400 for the stairs.

In conclusion, Pat is responsive and wants to get the work done. He is also reasonably priced. The thoroughness and quality may, however, be lacking. I admit that my situation was weird, so others may not share my experience.

Installed Luxury Vinyl Planks in my three rooms in my basement.? Attempted to install Luxury Vinyl Planks on a stairway leading to the basement.

We had water damage in our basement.... We needed a new carpet pad and the salvaged carpet restretched. Patrick from Miracle Flooring responded to my call right away. The team he had come to our home was fantastic (Victor). Would highly recommend.

That service was good. They started the job before the holiday and we had them do some additional work. He did some construction work first and then they did the carpet installation for us early January. The carpet samples they brought out were about a dozen. He came out right away and that was nice. The carpet was done promptly and they cleaned up well afterward. They were really good.

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carpeted apartment

They did the floors and closed the rooms off. They were supposed to come back in an hour, but they didn't come back. The next day, I noticed lines. I had to call them back out to fix the seams.

Their customer service was great and they were very responsive.  They refinished our floors in three days and made them look like new.  We've had other companies provide quotes and Miracle Floors were very knowledgeable in providing solutions for our hardwood floors. .

Worked very hard to get out stubborn carpet stains, and even came back at no charge to try again.

They were prompt to set up the appointment ..Of course they came to measure the space. When they began laying the tile, they were short. So were not able to grout the same day. They returned the next day to grout, but a couple of the tiles were NOT straight and were raised. It took 5 days for someone to come and fix it. It was fixed and is now fine! Truly, I believe they should have done an A job to begin with! Glad it was only a small space.

The product did not arrive on time and they only had one installer for the entire house. The installer was very good but it was slow going because there was just one. It took Bout 4 days to get the job done.

The guy was fine. He was responsive to our concerns. It turned out alright except that he left a small like 2 feet x 2 feet patch. I don't think they saw it at all. They just left a patch. It was about 1000 square feet and they left a little spot between the kitchen and the living area. I am sure if we let him know they will come back and fix it, but we haven't had time to do that. We would use them again in the future.

Overall it went very well. We had some communication and scheduling difficulties at the front end, but the final job was beautiful. The job was scheduled to take two days which were set to be December 23 & 24. Well, a monster snow storm showed up the night of the 22nd and when I woke up on the 23rd I immediately called the company to see if they were still going to be able to come. (Keep in mind I had my kitchen table in the living room and the counters completely cleared). The owner said he would check with his employee and they'd get back to me. Ultimately no one called, I called them back about 11 a.m. and the owner apologized because he had thought the other guy was going to call me and he thought the owner would, but no, they weren't going to be able to get there that day. They did come out the next day - the 24th - and did the first part of the job. Of course the next day was Christmas and no one was working that day, so we had to celebrate Christmas around the project. Happily we weren't having company and it was only inconvenient. On the 26th there was again some confusion about which of the subcontractors was going to come, but they did get there and did a very nice job. Before sanding they hung dust barriers from the kitchen into other parts of the house and over the cabinets. This saved a lot of cleaning and contamination of food. The floor looks great - even the areas that were weathered and gray from high traffic or water exposure.

He charged a little higher and I went to another store, which was lower, and he matched their price. They had to come back and do some stuff. The customer service was really good. The first time was not that good; the second time was really good. They came back and fixed it. He did hold to his word that I would be satisfied. I would use him again, because I know that if it is not right he will come back and make it right. It is wonderful.

They were very prompt. The owner called me back right away to set up an appointment.  He came out himself on a Sunday to look at the project.  We had a tight time frame to get the work completed and they were very accommodating towards that.  The only issue was with the cleaning up after due to all of the dust.  We provided that feedback to him and they definitely made it right.

Nothing about the company stood out and I would not recommend them to family and friends. When the job is all done, the floor still wasn't smooth in may places and in some places, the spreading of the finish was thicker than in other places.

Took 3 days with some short days, but floor is beautiful. Provided a can of touchup coat for future scratches. Owner wanted everything to be done to my satisfaction. It was.

Did great work, sanding and repairs were done well. I see places where finish was not even. The company did not provide any covering of house with plastic we had to do that ourselves.

Overall it went very smoothly.  The dust from the sanding was kept to an absolute minimum, and our last minute changes were accommodated.

Very smooth.