Mile High HVAC/R

- Hired these guys back in Feb because my water heater stopped working for my rental home - They sent out someone and recommended that I replace the whole thing - I took their recommendation and paid them 1800 to replace everything as soon as the installation was complete, the flame goes out and they replace some parts - The next few days, the flames go out again. The tech comes back and checks it out. This time, the tech recommends bypassing a security/safety measure by rewiring this and that. I said, “No, bypassing security/safety is not an option. What if a fire breaks out?” Not sure why a professional would recommend such a thing. After more failed attempts, the tech brings up the idea of bypassing the security/safety again, but this time, to my tenant. My tenant called me with great concern. I told my tenant “that will not happen.” I called the operator and helped her understand that if a fire breaks out, it will be very bad. Initially, the operator was being difficult about it but eventually understood my reasoning. She later apologized for it. - It’s August and the problem is still ongoing. The operator told me that I have to call Rheem and deal with him. So I call Rheem and they’re telling me that I have to deal with the HVAC contractor. I’m in a limbo here. I do a three way call, and Rheem agrees to send replacement parts. HVAC replaced the parts but the problem didn’t get fixed. . - Flames go out again today. I called and spoke with the operator and the operator tells me that their work is no longer covered under the 1 year labor warranty. She said they did everything they could (replacing vapor sensors gazillion times) and told me I have to deal with the vendor myself. As soon as I called the operator to explain what was going on… she cut me off and explained that if I need their service, I would need to pay for their service. Why would anyone pay a HVAC contractor for the same repetitive failed attempts. Makes no sense to me. - Overall, the message I got was I’m on my own. This HVAC contractor will no longer help me. Up until this point, I was very calm and reasonable, but today, after a lot of back and forth yelling, not listening to each other, yelling over one another, the operator changes her tone a bit and says her boss will call me but he can’t call me anytime soon because he’s on vacation in Mexico. - At this point, I had enough. I have no trust in these guys. They don’t keep their words. They’re incompetent. I will be moving on and will have to take my loss and find a different way to fix this water heater - P.S. I won't go into the details about the multiple "NO SHOW" appointments. A time where I took a day off from work to wait for their tech. The other time when my tenants were at home waiting for them. -- Would love to read a response from this HVAC business