INFINITY RESTORATION

Great! We had a difficult roof to work on AND the insurance company would not replace the shingles with the high end shingles on the roof. Jason (Infinity) worked diligently even involving the area manager of the shingle company. The work was completed and look great.

After the giant Sept. 2014 hail storm, the rep (Anthony) sold me on Infinity's services. They had great paperwork, and everything seemed solid. Then I signed on the dotted line. Mistake. After that, it became all about the money, and very little about customer service. Here were the issues: • Rep was in a HUGE hurry to get things scheduled. I wanted to wait until summer because of company in town, and other obligations. • Roof color “slate” was GREEN, not gray as described. No sample sent, so I’m stuck with a green roof. Admittedly, somewhat my fault, but Infinity definitely wasn’t looking out for me. • Painters and gutter companies showed up on the same day AND with zero notice. • Gutters that were installed are clearly inferior to what I previously had. In fact, were routed so poorly that my driveway has since cracked due to the poor drainage. • Rep would not deal with the window company, so I had to do that separately. • Rep kept insisting he needed to see the statement of work from insurance so that he could adjust my bill (upward) accordingly. Rep never came to inspect the completed work. In fact, the only time he came by was to collect money. • Invoice was generic and did not itemize cost as required in my (amended) signed contract. • Billing extremely unorganized. • After final bill was paid, rep came back with “forgotten” charges. These seem to be legit, but he was rude about my “failure to pay in a timely manner” (ie: in less than 2 weeks), despite the fact that I was out of town for Thanksgiving and needed time to review the invoice & new charges. I’ve since heard they are paid on commission, so this makes a lot of sense now. • Invoice was dated as past due, even though this was a net new bill. • The one positive --- the subcontracted Painters were EXCELLENT! • Bottom line --- do not use them. I can’t wait until I never have to hear from the rep again --- which I thought was the case with my first “final” payment.

The subcontracted out all the
work (so much for them being a certified installer?).
 
We used Infinity for a roof
replacement and they were ok. While there wasn?t much to complain about they
also didn?t add any real value
either as they subcontracted out 100% of the work as the company just seems to
be people to manage your insurance claim (I managed my own) and place orders
for supplies and bid out the work.  My
biggest concerns was the trim of the Decra stone coated shingles seemed
inferior or MetroRoofs stone coated shingle product.
 
Infinity DID accomodate some
schedule changes we presented and was mostly responsive when issues arose but
generally I had to find the issues and raise them or some of these issues would
have gone unaddressed.
 
I believe their sub was R R
Roofing in Denver.  I'd just go straight
to them next time.