Handyman Matters Centennial

Extremely well. He arrived on time, handled each task expertly, and ensured that the results were exactly what I wanted. I’d hire him again and strongly recommend him

Communication from the office was poor. 5 days out from the estimate visit, I had to request the estimate. I chose this company assuming the estimate covered all items on list. I was not told that they charge by the hour, that they had discounts available, that the workers have to call the office by 3:30PM if they need more time to complete tasks and that doesn't even guarentee you will have someone come the next day. When I was told two people would show up only one came. Bottom line the painting that I needed completed in specific time frame is not done. I've paid out more money than the extimate for the entire project and have only a partial paint job and repair of 5 places in ceiling drywall completed. Mike and Erin have done nice work. I spoke with Carol, the owner, and felt that she was displacing the poor communication and methods of estimating costs for job onto the workers. I will not have them completing the remainder of items on my list. I strongly recommend not using this company.

We hired Handyman Matters to pour eight concrete footings for a first story deck. We sent them multiple drawings to depict the job we needed done. The same drawings we sent to the county to be approved for the job. They confirmed they could do the job to our specifications. When the contractor came out to the property, he confirmed several times that he could pour all the concrete 20 inches below the door and they would all be within an inch of each other. When the work was checked after the contractor was done, most of the footings were poured incorrectly. Three were very off, one was 2.75 inches low, one was 3.25 inches low, and a third was 4.5 inches low. He only poured one correctly. After many phone calls to discuss the problem with the company, we were told they would do nothing about it. I will never use this company again.

Handyman Erin was great. Took a while for payment to process by company but all work performed satisfactory.

They came out and painted my deck and that guy said he was going to replace my screen door. He did paint my deck and did a good job and was really nice but I didn?t hear back from that guy about the screen door. I got a call a month later and an email that they failed to charge me for my paint and that they would need to take that money out. Then I had another guy from that same company come out 2 weeks later and he was going to order a new screen for my sliding glass door and was going to insulate an outdoor pipe around my faucet. He never called me back so I didn?t get the screen door replaced or the pipe insulated. I?m not sure why they can?t follow through with this screen door or at least follow up with me and tell me they can't do it.

Not well. Their charges are ridiculously excessive. I had a shower that was 2/3 tiled and I hired them to come finish tiling it. The workman was here for 9 hours and laid 3 rows of 4x8 tile in a simple 3 foot by 3 foot shower. For this they charged us almost $700 dollars! We have found someone else to come finish tiling the whole shower for less than this.

Did a good job removing old caulk, but did NOT do a good job applying the new caulk. Very messy looking, not smooth and very wide. Dropped blobs of caulk on the concrete floor of the front porch and on the back patio. He must have then been stepping in the blobs of caulk and tracking it around.The address sign he hung on the front the house is slightly crooked.I have used this company in the past and was happy with their work. This time I was not happy with the results. I hired a professional handyman company because I wanted a professional job. Unfortunately, that is not what I got.

I felt that he got me involved in the project and they should've been doing the job and not having me help. They overcharged me.

Two guys came over and did a very good job sanding some of the rotting exterior trim, placing some putty in really bad spots, and re-painting all the trim. They worked very hard not to replace a rotted board as they knew the cost and the labor would be quite high. It was very nice of them to avoid this. They did a fine job re-painting all the other trim and cleaning up afterwards.

The price was a little higher than I expected, but it was definitely worth it. My house is roughly 1200 sq. ft. and the total cost was $1500.

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While I had the necessary hardware to hang the hose, Brandy went to the hardware store to pick up more. It took him nearly an hour to get these when the Lowes/Home Depot is a 20 minute round trip. He failed to bring me a receipt for the parts at the hardware store. My garage door is still broken, as he did nothing to repair it. None of the paintings were hung and the fence was never inspected. The only thing done to satisfaction were the Christmas lights strung around my tree. At the outset of the service, we were standing by his car discussing the work. I thanked him and he said "you are a really nice and attractive lady" and gave me a hug. This was unprompted, unwanted, and a really horrifying experience. It was awkward, violating, and left me feeling threatened and in possible danger. Had I not pushed him away, I was worried he may have tried to go further with his pursuit. I reported all of this to Handyman Matters and they were dismissive of my complaints. 

Efficient & neat.  Good clean-up.

The tenant of my rental was delighted with the service provider.
I was not, as they do not provide an itemized bill before asking for payment, and even after paying, I had to make a special request for an itemized invoice... which was then provided promptly. Their accounting system is not setup to do this.

Called the company for an estimate and they told that the door itself will cost a little over $100 and the labor another $120. I was shocked to see the bill which was twice than what was initially said to me. They brought in the wrong door once and then again they got the wrong door and unnecessarily delayed the whole project for almost two weeks.when I got the bill what they disclosed me was the most shocking. They told me that I will be charged for shopping time. I still cant understand what that means. I was also charged a $50 service fee which they say that the expenses that occurred when their craftsman came and went to my home. I am not sure if they had expected me to arrange for transportation for their men. After all this they installed a door which was painted in grey in spite of me saying i need a white door.They told me the door comes pre-painted in white by default however the color wont be an exact match and I may have to paint it on my own. I agreed to this but to my surprise the color is something opposite to white. The installation itself was not correct and the latch in the top wont properly fit. My overall experience with this company was a mere frustration and I will never recommend this to anyone.

I needed this repair done quickly because I was getting ready to leave for a 2-week vacation. The scheduler got someone oiut to my house very promptly. The repair was done very quickly by the technician. He was done so quickly I also had him switch two showerheads in my bathrooms. My only concern was that the technician had headphones on and was occasionally saying and quot;uh-huhand quot; throughout most of his work, even when I was in the room. I think he was on a phone call for most of the time. Very unprofessional. Anyway, the repair was done quickly and correctly, and I felt okay to leave for vacation. Excellent.

We hired Handyman Matters to do a small job of installing blinds on two windows. The handyman did an adequate job on that chore, so we asked him if his company also painted. We (my husband and I) have lived in our home eight years, long enough for the paint to need to be refreshed, particularly the trim. He said that, he was a trained painter and had done quite a bit of painting work. Since it was close to Christmas, we asked if he could get to our paint job after the holidays. He said he would reschedule some things so he could do the work the next week, prior to the holidays so we would have the painting done before Christmas. We asked him what we would need to do in order to prepare for him to do the work. He asked if we had any leftover trim paint that he could use. If we didn't, we would need to buy the paint. My husband showed him the leftover paint in our garage (several cans of different colors and varieties - flat, gloss, semi-gloss) that was used to paint our entire house. We asked him if he would tell us what to buy so we would be sure to have the correct supplies and not waste time when he returned to do the work. We emphasized to him that we really wanted to use the same paint for this freshen up work. The handyman selected a can and handed it to my husband, telling him that he needed to purchase that exact paint. My husband asked him a number of questions about the paint purchase, including what he should do if that exact paint wasn't available, and the handyman informed him that he was sure it was available and that he should just take the can with him to the store to show the salesperson what he needed. That's what we did. The handyman also gave us a list of other supplies that we needed in order for him to complete the work. We purchased everything he said he needed.

On the day the work was supposed to be completed, he arrive an hour and a half late, explaining that a staff meeting had run over, and he apologized. He got right to work but was interrupted throughout the day with phone calls which were obviously from prospective employers. He frequently interrupted his work to take those calls and arrange appointments for interviews. He did not finish the work we had contracted for him to do, but left and said Eric would contact us to set another appointment for the work to be finished. He also, as he was leaving, mentioned that we would need to be careful with washing the trim because it was a "different" paint and we would only be able to get the dirt off with a Magic Eraser. Anything else would be problematic. I checked the trim he painted earliest in the day, the only part that was dry, and realized he had used flat wall paint instead of semi-gloss trim paint throughout our house. He did not mention that problem until he was ready to walk out the door.

We complained about the work and were told that Eric would contact us the next day. The call never came. We complained again and were told that Eric was very busy but would contact us three days hence. That call never came. We did receive a call from someone asking about how pleased we were with the work so far. She wanted to send someone out to finish the job. As a result of, a different handyman was dispatched. He looked at the paint job and the first thing he said was that the wrong paint was used. He called Eric who told him to purchase some semi-gloss paint, correct the problem and complete the work that hadn't been completed. He did purchase the paint and "touched up" a few spots very poorly. It looks worse now than it did before he did any painting. Where he worked, we have splotches of semi-gloss with flat paint showing through. In some places, he applied paint so heavily that he it looks like multiple layers of paint have been applied instead of the single coat. On the new painting he did, the scuff marks show through quite clearly. We were not charged for the work this person did. As he left, he mentioned he would have Eric call us at the end of the day to see if we were pleased with the work because Handyman Matters would make it right for us and be sure that we are happy with their work. Eric didn't call.

A customer service person called to see if we are pleased with the work. When we told her we were not, she indicated she would have Eric call us. Eric didn't call. Sandy called.

As a result of our conversation, Sandy indicated that Handyman Matters would not take responsibility for the incorrect paint or the shoddy workmanship. She offered to have another handyman come out, use the paint they purchased, and repaint the entire thing. For that, Handyman Matters would charge us their normal and customary $70.00 per hour fee but they would forego their $45.00 service charge. I indicated this was unacceptable, that Handyman Matters is responsible for their work and should make it right at no charge. They should correct their mistakes. When I told her I would not spend another cent with a company whose work was inferior, particularly when the company would not stand behind their work, she indicated she had another call coming in and she would call me back. So far, no call back.

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Hotrible! We used services from this company and wow, they were so horrible I deal with. They were un prepared, came to my house to power wash a deck and expected to use my power washer, then when that did not work had to reschedule several times, and insisted on the scheduling issues being my fault. Then they had to power wash a second time because it took them so long to schedule the sealing and staining of the deck. When they finally around to that portion of the project, it was not even finished (I have pictures to prove it). The parts that were done look horrible! Now the "owner" sandy harasses me twice a week for an outstanding invoice on work that is not even complete. Do yourselves a big favor save your time and money and move on to another service provider. I really wish I listened to the other reviewers on this provider, I could have done a better job myself, and not dealt with the agony of bad workmanship and horrible customer service!

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They gave me a time, were here on time. She got to work completed it, and that was it. She was very pleasant.

He was on time, great communication.

Rudy was my contractor and he was on time both days, he remove cabinets in the kitchen that I didn't need as well as remove the ceramic tile on the wall that was in the way where I was installing my booth. During the process of removing the ceramic tiles the wall where they where install came apart. Therefore Rudy install dry wall and made it look really good!!! He also adjusted the light in our kitchen. Yes I will use them again.