Gravina's Window Center of Litteton

ght $10k of Marvin Infinity Windows in 2010; came w/Limited Lifetime warranty. Now the Ultrex Fibreglass frames are fading and discoloring and the weatherstripping is shredding and failing. Gravinas won't honor the Warranty and is slow and hard to communicate with - they have told us that " upper management at Marvin will have to decide" what gets done and who will do the work. Gravinas is not an ethical, or responsible, company and Jim Gravina is a poor business owner/manager! I recommend that no-one does business with Gravina's - if you do you'll be sorry if you ever have a problem or need help. On the other hand Lifetime Windows and Siding sells Marvin Windows and stands behind their products and customers; a MUCH better choice for anyone looking for replacement windows.

My encounter with Gravina Windows of Littleton's customer service, including salesman Jon Gravina, has been an absolute nightmare. Despite making a deposit several months ago, I have received no communication or updates from the company, despite my numerous phone calls, texts, and emails. This complete disregard for follow-up from both Jon Gravina and the company's owner's son is deeply frustrating and unprofessional. I am thoroughly disappointed with Gravina Windows of Littleton and will be reporting them to the Better Business Bureau (BBB). Review: My decision to trust Gravina Windows of Littleton, specifically salesman Jon Gravina, with my deposit has turned into a regrettable experience filled with frustration and disappointment. Despite my repeated attempts to contact Jon Gravina and the company, including numerous phone calls, text messages, and emails, I have been met with silence and complete indifference. It appears that neither Jon Gravina nor the owner's son have any concern for their customers' time or satisfaction. What amplifies my disappointment is Jon Gravina's and the company's lack of accountability. Neither of them have shown any initiative to reach out to me or provide an explanation for the prolonged delay. It feels as if my deposit has vanished into thin air, leaving me in the dark and wondering about the status of my order. While delays are not uncommon in business transactions, effective communication is crucial in maintaining customer trust. Unfortunately, Jon Gravina and Gravina Windows of Littleton have failed miserably in this regard. Their unresponsiveness has left me feeling neglected and unimportant. Customer service should be a cornerstone of any reputable company, and it is deeply disheartening to see both Jon Gravina and the company's owner's son fall short in this aspect. Ignoring multiple attempts to contact them and displaying no concern for their customers' inconvenience is simply unacceptable. I strongly urge potential customers to think twice before considering Gravina Windows of Littleton, especially with salesman Jon Gravina involved. The lack of follow-up and abysmal customer service I have experienced, with both Jon Gravina and the company, should serve as a warning. In light of this egregious treatment, I will be reporting Gravina Windows of Littleton, including Jon Gravina, to the Better Business Bureau (BBB) to highlight their unprofessional conduct. In conclusion, my encounter with Gravina Windows of Littleton, including salesman Jon Gravina, has been an example of the worst customer service imaginable. Their failure to follow up after several months of receiving my deposit, despite my persistent efforts to communicate, is incredibly disappointing. I cannot recommend Gravina Windows of Littleton, particularly with Jon Gravina involved, to anyone seeking reliable and attentive customer service.

Project was completed as scheduled and was done well. I would highly recommend them

We worked worth Jon Gravina through the entire sales process and he was timely, nice and knowledgeable! The installation team who came to our home were efficient and respectful! We highly recommend them and will absolutely use them again!

Our windows were getting warped by the sun, so we selected Gravina's to replace them. We had decided to replace all the windows in the house in two phases, half this year and half next. The installation crew was very skilled and professional. They were also very understanding and flexible when we coincidentally had an electrical issue while they were installing the new windows. We were so pleased with the product and the installation that we decided to move up our timetable for the second phase. We ordered the second round of windows shortly after the first phase was completed and we are looking forward to completing the whole project. Thank you Gravina for such great products and services!

Gravina's Window Center of LIttleton installed a Marvin Infinity sliding glass door for me. They were professional, through and diligent in assuring that I was satisfied and happy with their work. I'm one of those homeowners who (admittedly) micro-manages and they did everything to my expectations, without any coaching from me! When I asked questions they gave me thorough and thoughtful answers. They helped me to make educated decisions and honored my input; I feel like all of the installation and product decisions were made based upon the best long-term outcome and based upon my current needs, supported by their professional input.

All went smoothly. Efficient and experienced crew. It was a pleasure to work with the Gravina family. Forthright and honest - no marketing ploys. The finished result looks great.

This job was done in 2 days. I had 3 large windows in my Living Room and Dining room that were aluminum and terrible on conserving energy. The Gravina's came to my house, took measurements and gave me a bid - and it was lower than 2 other Window companies and better products. Work was done as soon as the windows & door arrived. I want them back to put in a new door in my upstairs office - which means removing a window and replacing with a door to my new deck. I wish they built decks, because I need that also. They're a great Littleton company and I highly recommend them.

FAST, A BIT SLOPPY, NO QUALITY CONTROL, NO FOLLOW UP BY COMPANY.....LEFT TO TAKE CARTE OF PROBLEMS BY OURSELVES.

installation went very well and I was able to work in my office while work was being carried out. There was a minor issue with installation of one of the windows and the painters could not finish their job without the trim correction. One of the workers was sent out to correct the issue to everyone's satisfaction and the painters were able to return and finish up.

It was really pretty seamless. It took longer to get all the windows and the door from the factory than they originally expected but once everything was here, the teams worked hard to get the installation completed. They were respectful of our home and cleaned up as they went to avoid messes left behind. The entire company has been responsive and easy to work with. We went with the small grid screens and they are great. You don't even notice them in the windows. The windows are beautiful and the compliments we get from our friends and neighbors confirm that. I look forward to working with Gravina's for the other two exterior doors very soon.

Called, set an appt. On that day Jim Gravina, son(Josh) and daughter (Chrissy) were out together on an assignment so they all came by for my appointment. They reviewed the previous door that was broken in and offered a new security door that was much, much better. They had our door installed in a weeks time. They were caring and compassionate and very professional. They have a great product. We are very, very satisfied customer. Thank You

We had five companies give us estimates to replace half the windows (15) and two sliding doors in our home. Gravina's provided a very competitive quote. Their installation crew (led by Tyler) was extremely professional and impressive. Any time we had a question, Tyler stopped what he was doing and provided a thorough explanation. He also kept on top of his crew and made sure they were working throughout the entire time they were in our home. As an engineer, I was very impressed with Tyler's attention to detail and the quality of his work. As I painted both the inside and outside of our new windows/doors, I got to see the quality of the installation crew's work up close. Overall, we were very impressed. We did have a problem with one of our screens on the sliding door and are waiting for Gravina's to respond to make repairs.

Quality windows, excellent crew.

Our house was built in 1984. We were feeling drafts in the house and decided it was time to for new windows. Our search started by determining the best window for our home. We used the internet, neighbors and home shows to gather information. After narrowing the search, we interviewed and received quotes from several companies. All the companies were professional and provided fair quotes. In the end, we decided on Gravina's of Littleton because of the experience and confidence we felt with them. We feel the Marvin windows are the best on the market for our needs. The prices were more than fair and the entire process made us want to do business with them in the future. The entire process was completed professionally and on schedule. There are always a few stumbling blocks and those were handled immediately and fairly. The word professional to describe our experience is important but a better word to describe it would be family. We felt that all of the people involved became part of our family. We would welcome anyone of the people involved to stop at our house and chat anytime they felt so moved!

The salesman was very knowledgeable and not pushy at all which was a nice change from others. The man who came to install the doors made it look easy, was very professional, and we felt comfortable with him in our home. Overall the whole experience was really good.

Gravina’s windows of Littleton did a superior job with replacing our old windows! Provided great customer service they were done in the time that they said they would be and their crew were great guys easy to work with. We would highly recommend Gravina’s windows of Littleton to anyone looking to replace windows for a superior product and great customer service !!

This was the best experience we have had with replacement windows (had a bad experience approx 7 years ago with a National company). The in-home sales presentation was very professional and informative, And no pressure. Price was competitive. Windows took about 8 weeks to be manufactured. However, the best part was the installation team. They were fantastic!. Timely, efficient, professional, informational, and friendly. Tyler and his crew were great. I would highly recommend Gravina's Window Center of Littleton.

They were amazing and I am a property manager and have several window door projects done. They were great

excellent in all regards

Perfectly. From the sales staff to the owner to the installers, everybody was not only friendly and courteous but also knowledgeable concerning the product. installers did a very good job with the cleanup and we were asked a few times if we were happy with the windows. We are extremely happy with all of the windows that were installed.

They were here on time and did an excellent job of installing door and wood work. The painters matched everything exactly. They are very professional.

Great! We love the products we got and the service. Everyone was friendly and professional. The installers did a great job.

Professional and friendly staff.

It went very well, I would not hesitate to recommend this company to my friends