Cabinets of Denver

It was great! She did everything we asked her.

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When she came out initial she gave us designs.  We went to her showroom and saw different companies of cabinets that she carried.  She priced out the difference of the cabinets right there and gave us suggestions of what cabinet might be the best for the decor of our house.  Was johnny on the spot and had no real issues. Very professional and did not really push us.  Helped us in a professional way.  Included me and my husband in the entire process.  Was nothing you would change.

We provided Judy with a copy of the architect's plan, which laid out the design in detail, and she eventually came out herself and measured for the kitchen cabinets.  About a week later, our contractor noticed that she had ordered 36" upper cabinets instead of 42" cabinets, as it calls for in the architect's drawing.  We called her immediately to stop the order and were informed that it was too late, the cabinets had been constructed and we owned them.  And yes, we are at fault for signing off on the order, but we admittedly knew nothing about cabinets and were depending on her expertise, based on the plans and her measurements, to order the right stuff.  This did not happen.  It was made clear that our only option at this point was to reorder the correct cabinets and pay her cost for the wrong ones( $1500, according to her) and attempt to sell them.  A few weeks later Judy called and advised that we had to make payment for the delivery, which would be $550.  None of us had ever heard of a delivery costing $550 but we had no choice but to pay it.  We asked that they be brought into the living room as there was little room left in the garage for storage.  We were told that this would be an extra charge, but after some strong words, Judy agreed to pay whatever the extra was going to be.  We now begin installing the cabinets.  When we get to the kitchen sink cabinet, we discover that it is a 30" instead of a 36", which will not accomodate the new 33" sink we had just purchased.  Again, Judy advises us that the fault is ours, as we signed off on the order.  Right again.  We signed off because we thought she knew what she was doing.  We now own the wrong sink cabinet and Judy magnanimously offers to sell us the proper cabinet at her cost.  She takes no responsibility for ordering anything incorrectly, in spite of having the plans, having measured, and supposedly knowing about cabinets.  At this point, we go to another cabinet dealer and reorder the correct 36" sink cabinet, which is now going to take almost a month for us to get.  This puts the entire project way behind schedule and delays the measurements for the granite countertops.  As I write this, we still have 14 days before delivery of the new sink cabinet.  Judy seems to be a nice person, but in our opinion, we would look far and wide before we would rely on her so-called expertise for anything.

Addendum 7/13/11:

Our architect/designer team visited to check on the progress.  Afterward, they sent an email, part of which follows:

"I?ve been thinking again about your kitchen designer and she makes me so mad.  The worst part is how she is completely unwilling to take any responsibility for her screwups.  At the very least, she should have offered a compromise.  I got your plans out again just now and measured the sink on the drawing with my scale.  It scales 33?.  So she doesn?t even know how to use a scale.  If you look at the general notes, the seventh note says ?dimensions take precedence over drawing ? DO NOT SCALE!?.   And, the notes say that the uppers are 42? tall; and the notes say nothing about the microwave being 36?.  That woman is so unprofessional, she shouldn?t even be promoting herself as a kitchen designer.  I guess my point is that if you wanted to call a lawyer into this, you would be in a very strong position."