ACADEMY APPLIANCE SERVICE CO

The lady that answered the phone was extremely nice and concerned about my situation when I called. They got me scheduled the same day I called regarding my washing machine. Ron came within 2 hours after my phone call. Extremely professional and nice. Knew exactly what the problem was. Fixed it within the hour and also looked at my fridge as well. All I needed was the temperature to be changed. Would definitely use them again. 

Ron called back promptly, set up appointment, called when on his way, got here on time and fixed the problem within half hour. He was great, friendly, knowledgeable and efficient. The cost was very reasonable. I have used Academy Appliance Repair in the past and would use only this company in the future.

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Fixed the dryer and explained everything so that i could keep a look out in the future. Great work!

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He was professional and punctual and the ice maker performs well now.

Very good company.  I will use them again and will recommend them to others.

Overall, service provider was good, but, VERY loose on scheduling and responsiveness.  They did not follow up to confirm when the appointment would be scheduled so I had to call three times to get an actual service date and time.  After the service visit, the provider did not respond quickly with required parts or the schedule for the next visit.  So, I ordered the parts myself and fixed it myself.  The technician was very friendly and helpful, but, I give them an overall grade of fair given the challenges around scheduling and responsiveness.

I discovered that my fridge wasn't cooling itself at all in the middle of the night. I called Academy this morning & spoke with Jo. Although they were booked for the next 3 days, she managed to get me squeezed in & the owner Ron himself came to fix my fridge.  I think It took him less than 30 minutes-amazing!  I was concerned that I could lose all or some of our refrigerated & frozen stuff, but we didn't lose a thing.  I was grateful for their speedy, courteous & professional service, it was a good value in my opinion.  Would definitely call them again, and also recommend Academy to my friends & neighbors. Thanks, Mary Krueger, Litttleton Colorado.

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From my first phone call to the receptionist, who went out of her way and was very helpful and friendly, to the work performed by the technician, I wouldn't hesitate to call Academy for any future work. And yes, I would certainly recommend them!

I was not there at the time of the service but the repairman called me and told me everything he did and the reason the Dishwasher was not working and what he did to repair the Dishwasher.

Fine.

Work was done in a timely and professional manor. I did have to call twice to make the appointment but that was not an issue. I think they may have been pretty busy and on the second call they made an extra effort to come out the next day. I would use them again.

It went very well. The technician methodically went through different scenarios of what could be causing the problem. He finally found one of those square plastic ties that go around bread sacks wedge in the sprayer arm. He removed al of the broken pieces and put the dishwasher back together and it have been working ever since. Nice surprise. I anticipated something major giving the age of our dishwasher.

Estimate of service call provided in advance.  Repair happened as scheduled and we have not had further problem.

Did a great job on repairing my 20 year old dryer. Polite and explained the issue and repair process.

I called Academy Appliance and talked to Jo (or Joan?).  She was so helpful.  She asked me a lot of questions about the oven and asked me to push a couple of the buttons and tell her what the screen said.  From this she determined that my problem was with just the electronic panel and that could be replaced.  She took the serial and model numbers over the phone and said she would call right back.  She called back promptly and said that our electronic panel was so old that the manufacturer had stopped making them.  So I was a little suspicious that they were now going to try to sell me an oven.  However I was so wrong.  With a lot of work on Jo's part and other people in her office they were able to locate a panel that would work on my model oven.  All throughout this process their office kept me constantly informed.  They also were very flexible when I had to change our appointment and re-schedule.  When the technician had arrived at our home and installed the panel and got our oven working I was prepared to write him a check for the service.  He replied that I should test the oven out over the next week and make sure it ran perfectly and then call them and let them know everything was OK and then they would be me.  What a great company!  Academy Appliance is so great to work with.  I will use them any time I need appliance repairs.
Cindy (Pepping) Wainscoat

Aaron was very thorough.  He showed us the part that was malfunctioning, and explained that the refrigerator had to be totally defrosted befpre  it could be replaced. I tried to pay for the service call at that  point, but he said to wait until he was able to fix it.
Two days later he came to replace the part.  This guy has the patience of a saint, I kid you not,   The defrost was not totally complete, so he finished the defrost and then completed the repair.   At this point, I paid, what I thought was a totally reasonable repair bill. 
The refrigerator ran beautifully for about a week, and then quit altogether, so we called Academy Appliance once again.And back came Aaron, to pronounce the poor thing totalled.  He told us it was not worth spending any more money on it,   It would cost more to fix it than it was worth.  I wasn't thrilled with the news, but I sincerely appreciated the honesty.A couple of days later, Jo from Academy Appliance called and told me they were going to rebate part of the cost of the part that was replaced, which I thought was pretty decent.

Called around 8:30 a.m. and the dishwasher was repaired by 3:30 p.m.  You can't get more timely service than this!  Thanks

all good

Academy Appliance Service did a wonderful job. They took it apart and cleaned the dishwasher out.

They were just fine. They came promptly and timely. I received a verbal estimate and they honored the price they originally quoted. The microwave is now working fine.  They also called to follow up and verify the microwave is working properly. They were efficient and professional. I would recommend their services to anyone.