Gaylords Garage

The service has been great. The prices are reasonable.

unknown

I have been going to Gaylord's with my 1999 Honda Odyssey van for years now. They are very honest, and won't do unnecessary work. They're rates aren't cheap, but they are first class mechanics, and are very conservative in tracking their time.  For Honda repairs you can totally rely on with no worries this is THE place to go.

The first thing I needed was the axle and cv joints replaced on the car. They replaced the brake master cylinder as well, though it later turned out there was nothing wrong with it, and they also replaced the brake caliper, which later started sticking, so I replaced it myself.
The BIG reason why I wouldn't recommend them is what happened afterwards: the check engine light turned on for my car and the error code for for the EGR valve. They told me it would cost $600 to replace the part. I had no idea what the EGR valve was, so I went online and found that there actually was a manufacturer recall for my car because there was a design flaw in the intake manifold which caused carbon to build  up in the back of the manifold. Because of this clogged component, the EGR valve code was thrown. Unfortunately my car was 5,000 miles past the recall specifications, but an Acura specialist like Gaylords should have known that the EGR valve wouldn't fix the problem in the first place.To make matters worse, they told me the EGR valve was difficult to get to, but in fact it's held on by two bolts and sits at the back of the engine. It takes only about 15 minutes to take off. Fast forward several years (after I removed and cleaned out the intake manifold on the car myself), and my MDX that I just purchased is due for its 105k maintenance so I'm looking to get quotes from different shops around Denver. I figured, what the heck, this isn't diagnostic, so let's see what they charge. Part of the maintenance is replacing the spark plugs and adjusting the valves: the quote for adjusting the valves was a reasonable $$300, but I was shocked when they wanted $150 for the spark plugs, since you take the spark plugs out as part of adjusting the valves. I said this to the woman on the phone, and she said, "No, you don't. It's a totally different place on the engine." Well, with that, I realized I couldn't count on Gaylord's to ever look at one of my Acuras again.

Went very well, diagnostic is free with work done and 10% of labor (which is reasonable to begin with) with coupon on web site. Front desk ladies are very knowledgable and a pleasure to deal with. Mechanics are also always available if you have more questions

I've used this garage for over 20 years and can ALWAYS count on them to do the work correctly and at a fair rate.  They know Honda's and I continue to go out of my way to use them.

Of probably eight service providers that I contacted, Gaylord's garage is the only one that took the time to answer my questions (even by email) and took an interest in providing good service.  They've definitely earned a shot at being my maintenance provider.  I will up date this review after the service is performed.

Brought in my Honda truck (61K mi) and they called to ask a few questions since the horn seemed to be working at their shop. After paying $165, the horn ended up doing the exact same thing, which was going off non-stop for no apparent reason until I take the horn fuse out. They keep telling me to stop by (like it's easy to take off from work or to get back-and-forth since they don't provide a transportation service and are closed on Saturdays), but they like to charge with no guarantee (which you'll find out afterwords in writing on your receipt, although their web page states "Gaylord's guarantees the work we do on your automobile. Gaylord's has the knowledge and experience to care for your car right the first time."). The horn remains unfixed, I'm out $165 and they intend to charge if I return to their shop. If you don't want to feel like you're in a taxi going in circles with the meter starting at $60 then running $75 a hour with no end in sight, you may want to go elsewhere. #7046