Dust Bunnies Cleaning

Cleaner was friendly and thorough. The place looked great when she was done.

I hired Dust Bunnies through a promotion and was very impressed with
their work. Liz and Chris came out to do the cleaning. They were more
detail oriented than any other cleaners we have used. They moved things
above cabinets in kitchen and cleaned above fridge. They cleaned the
floor by hand. They cleaned the way I did before two children! They were
also very personable. We are choosing to continue hiring them:)

The team of two ladies arrived on time (which was 6:30 am) and worked hard ALL day - a total of 16 work hours. They were meticulously attentive to detail, kind and understanding, wonderful with my 3 dogs, 2 cats and 3 children and gave the house a new lease on life! Edwina even said that she wanted to do more work to make it "perfect," which really impressed me! She is also the first person I have hired who knows how to properly care for hardwood floors. Both she and Jessica cleaned things I never would have even considered myself. The fact that they are willing to even clean litter boxes is a huge benefit to me as I am on immunosuppressant medication and cannot do it myself. The ladies from Dust Bunnies put me at ease in every possible way. I look forward to having them clean my home for a very long time.

This has been a very positive experience and I will continue to retain this company as it has been such a change in quality of life for my family.

During my first meeting I was told by Melissa that it would take 5-6 hours. But the two ladies that came informed me it would only take 3. I got the feeling they werent in the mood to do their job but i decided to wait and see what the outcome would be. I was right. The extras that were promised were never done. They blatantly ignored their duties in order to get done in their time frame. So I talked to Melissa. I told her the house was clean but the extras were not done and also areas were missed like the counter tops and bathroom floor. She said she was shocked by what they didn't do and that her customers love her and so she would send someone back to clean the areas they missed. Instead under my preference we agreed that she would send someone else to come and do the complete clean again two weeks later and at that time i would pay the $90.00 regular fee and they would do the extra work that I already paid for. I specifically told her that I did not want the same two ladies. I told her that I did not trust them in my home because they knew that I was paying for an extra clean and they chose to only do what they wanted to do. To me this is stealing. What I didnt tell her was that they also made a bad remark about Melissa saying she had a bad memory and didnt know what she was talking about. That was another red flag to me about their character. So two weeks later on our next appt the cleaning ladies showed up 30 minutes late AND sent one of the SAME girls from before. I was very upset. I had made it clear to Melissa that I didnt want them in my home. It offended me that she would ignore my request. So I told them to leave without having them clean. I called Melissa but she never returned my call. Instead I got an email. Melissa made excuses saying that one of the girls called in sick and they only had this other girl to fill in for her. I felt that she should have called me first to ask me if I was comfortable with the change. I would have rescheduled. Melissa also told me that she felt I hadnt given her compamy a chance. I disagree. When I asked for a portion of my money to be returned to me believing that I shouldnt pay more than the normal fee of $90.00 she told me that she would charge me an extra $10.00 for HER inconvenience. I am truly horrified by her excuses, false promises and finally the $10.00 charge.