West Point Carpet One

Two years later part of the floor buckled again. They came out and refinished that part of the floor and it was a nightmare. They were ugly people and I never want to see them around my house again. They would tell you something and two months later they hadn't done anything.

Original post on 4/14/12: Excellent. I brought in a carpet sample I found at a big box store that I liked. They were able to match it immediately. Everyone at West Point was friendly and helpful while made my carpet and flooring selections. I needed to have the carpet installed on a weekend, which they were able to do. The installers were actually able to come a day early to start removing the old carpet and pad and finished the installation early the next day. The carpet looks great! I expect the laminate flooring to look just as good when they install it in June. Update on 8/22/12: After the carpeting had been in about a month, I noticed it was pulling up around the edges of all the rooms and it became clear that it had not been properly installed. The carpet had not been stretched properly, tack strip was loose, pad covered tack strip so carpet was not secured, carpet pulled up all around the edges of the rooms. They had to come back and move all my furniture and re-stretch all the carpet. Although I told Rich, the salesman, that they could do the repairs on Mon, Weds or Fri, he sent them on Thurs. When asked about that he said it was the only day they could come! I also told him to only call me on my land-line since my cell phone isn't working, yet he called my cell phone to tell me when the installers would come, so I didn't get the message. When I talked to him about that, his excuse was that other people only want him to call them on their cell phones! The laminate flooring was installed on June 18. The installers not only did not install the flooring correctly, they also splattered glue on my newly painted walls and refrigerator, re-installed the cold-air return and baseboards incorrectly, dented my new refrigerator, didn't level the refrigerator so it rocked when the door was opened, and didn't reinstall the drawers to my oven properly. The floor has numerous dips in it and started separating as soon as it was installed. Rich tried to tell me that this was normal and was caused by moisture from my shower which is located on the opposite end of the house! Finally, in mid- July, Rocky, the owner of the company came and inspected the floor and agreed immediately to replace it. Since I was going to be out of town until mid-August we agreed to wait until then to do the re-install. Rich called at the end of July to schedule the re-installation of the laminate flooring. We agreed on Weds, Aug 22 at 8:30AM. I emptied my china cabinet and shelves in preparation for the furniture being moved. At 9:15AM, 45 minutes past the scheduled time, Rich called to say they would not be coming after all because Rocky was out of town until next week and the only installers available were the ones who originally did the installation, who I did not want to have in my home again after all the mess they created the first time! He won't even be able to reschedule the job until Rocky is back in town! At this point in time, I'm thoroughly frustrated at the lack of communication, the poor quality of workmanship and the lack of timeliness in resolving the issues. I definitely would never West Point Carpet One again, nor would I recommend them to anyone else. Final update: 9/25/12 After my last update, I was contacted by Rocky, the owner of West Point Interiors, who said he intended to resolve all the problems I had been having and would take over my account personally to insure that everything was taken care of to my satisfaction. To that end, the laminate was taken up, the cement floor underneath was leveled and the floor reinstalled. This time the job was done correctly and I am now very happy with the floor. I really appreciate Rocky's excellent communication and his willingness to do whatever it took to make me a satisfied customer. I regret that my original experience was a less than happy one, but am very pleased that all the problems have been taken care of.

They had the best price in Greeley because we searched all of them. We would use them again.