CHAMPION DODGE CHRYSLER JEEP

The oil change went as planned. It took the usual 45 minutes. I had called ahead to see if I could get a quote for some damage on the vehicle. Service rep said no problem, that they would do that during the oil change. A new service rep was giving me the hard sell on a oil change package. After several attemps I finally just bought it.
Oil change was done. and I asked the service rep about the quote for damage. He said he'd find out. Waited anothe 20 minutes. I saw the service rep out on a smoke break after he told me he'd check on the damage. He finally came back and said that they don't do damage estimates, that I'd have to go to the parts desk for help. I was told on the phone that they could do this service!
So I go to the Parts counter and nobody was there. waited another 10 minutes. Frustrated, I just left.
During my service, the auto technicians would take smoke breaks and were loud and used profane language. While customers were walking around and with no attempt to use a lower tone when kids were present.
I found this very unprofessional. Most service dept's have a side area for these breaks and usually isn't near customers.
I will not take my Jeep there in the future. I will drive the extra miles to have it serviced elsewhere.