Painted Desert Landscaping LLC

Nice plan, but workers planted things too close together and too close to fence. After the one year warranty no response to emails . Nothing.

Roberto's work ethic is A+ all the way. Fast, cautious, courteous, punctual and cleaned up as he went along. He has completed two jobs for me now. I will hire him again.

Initially we were very happy with these guys but after our one year warranty was over they didn't even reply to emails any more. Boooo.

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It went very well considering it was a remodel, which by the nature of the work will have unexpected issues and delays that occur. I also modified what I wanted and added a few more chores to the job. Tom and the crew were very accommodating to preform the extra work which were in some cases time consuming but did enhance the overall result. The fence took way too long but the construction ran into all sorts of problems that couldn't be anticipated--old irrigation lines and way too many old tree roots--totally not their fault. The water feature is fabulous, really love how it turned out. I couldn't visualize what it would look like and how it would be constructed and was totally pleased with the result. The additional sandstone patios utilizing my old sandstone flagstone turned out really great--look much better than the old patios! All of the plantings have been in for a month now and so far, so good.
I think the most important aspect of PDL is the quality of Tom's design work and his commitment to getting the job done right so that the client is pleased. I also cannot rave enough about Jared, his site supervisor, whose attention to detail was amazing. If something didn't go right, it got fixed. And with any project like this something will go wrong, it is a given. It is how it gets fixed that is important and whether one has to fight to get it done right--with PDL there was none of that. I cannot stress that enough.

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We could not be more pleased with Painted Desert Landscaping. We have a new home located on a large lot. Because of the scope of the work and the cost, we wanted to get bids from many landscaping companies. We called and spoke with many but few were willing to provide a written bid or a comprehensive plan. We contacted Tom who owns the company and were immediately impressed with his professionalism and through understanding of the scope of this project. He worked with us to generate a detailed scope of worked and quickly and easily adjusted the plans to accommodate our changes. He produced a very competitive bid and worked with us during the project to keep cost controlled.
The project took over three weeks to complete and their crew was extremely professional in every way. The project foreman, Sean, was on site everyday directing his crew and consulted with us daily to make sure everything was as we wanted it. Sean and his crew worked from first daylight to 5 through some difficult weather conditions. The demeanor of Sean and his crew was professional, pleasant and accommodating.
We can't say enough good things about the Painted Desert company and recommend them highly.

I wanted an extensive reworking of my landscape. Two of the companies that I contacted didn't even return my calls. One gave me an estimate of $30.K and charged for the visit and estimate. Tom didn't charge for the estimate/visit, and seemed more interested in listening to what I wanted, so I chose his company. His estimate was less than $20.K.
Prior to the work, Tom made several visits to the jobsite and worked up extensive plans which he went over with us in great detail. He asked us to pick out colors, type of stone etc locally, with several options and prices known up front. He came up with a final estimate which was the maximum he would charge; if it worked out to be less for some components, he would charge less. We agreed and gave the go-ahead. The workmen got everything ready for a Monday morning start in advance, and were here doing the work exactly when they said they would be. I was around for about 1/2 of the time they were working. They worked hard, no smoking, drinking or excessive breaks but Tom also took good care of his men and didn't let them overdo it in the summer heat. The work took longer than estimated (such things always do) and of course there were problems on the way: a minor flood from a hidden water line break, broken wires, etc. etc. I felt these things were to be expected in a project this large and complex; I also felt that Tom and his men were very responsive to me whenever I pointed out problems (even on weekends) and they also found and took care of several problems without my finding them first, but they did show me what had happened and were transparent about their mistakes even if I didn't notice them. I appreciated that.
My husband was upset about the cost of the project and gave me a hassle constantly throughout the time they were here. I felt Tom and his supervisors did an excellent job consulting with us and dealing with my husband's sometimes very difficult manner. I am very picky and opinionated myself, and they made sure to involve me all the time and kept me well informed.
The stairway building didn't work out exactly as planned and ended up taking more material and considerably longer than estimated. The resultant stairway was extraordinarily beautiful. Because of this, we asked Tom and folks to make a major change, by adding a flagstone patio where we had planned to build a deck ourselves when they were done. The additional cost estimate was about 1/3 of what I had expected, so we said "yes". They had to schedule that project about a week after everything else was done, which was fine with us. The total charge was above the estimate given above, due to the addition of this patio, which is appropriate. They were very clear about timing issues all the way through, and dealt with the vagaries of weather and injury to workmen appropriately and keeping us informed as they went.
The only negative comment I would have is that they only had experience doing ponds full of rocks/gravel (to completely conceal the liner) and I didn't want that, having had a pond before (putting rocks in the bottom eventually leads to buildup of gunk and extra work to clean the pond). They were quite willing to do it my way, but didn't really know how to go about it, and I had to give more guidance than I had expected. However, after a bit of hassle they did it quite well and the ponds are beautiful and functioning very well, and my fish and plants are happy.
Overall the project took about 1/3 longer than projected, which is why I slightly downgraded them as to punctuality; they actually were very punctual but the time estimate was just off. There were a few estimated cost underruns which were rebated back to me, and several significant cost overruns (mainly in labor expense) that I was NOT charged for, as previously agreed. There were a couple of minor problems which I was told "We will be back to fix it next week"--AND THEY WERE! (with no prompting from me!) I should also note that they did an excellent job cleaning up after themselves.
I am VERY happy with how this project turned out. Last night my husband thanked me for getting it done, told me how happy he was with it, and noted that we already don't miss the money it cost. I don't think the cost was in any way excessive for the amount of work that was done. My yard is already (1 month later) MUCH easier to take care of, more usable and fun, and clearly will be drop-dead gorgeous once all the plants get established. I felt all the way through the project that I was dealing with ethical, honest, reasonable and reliable people who were pleasant and enjoyable to work with and who I trusted being at my house without me there. This applies to everyone that I met in the company, from the owner to the greenest trainee. I heartily recommend Tom and his folks if you need landscaping done.