W C MORTGAGE INC

"This complaint has already been satisfied through the Better Business Bureau at which time the clients agreed that there was no fault to be found in our business practices. The fact remains that the borrowers CHOSE to pay for 2 appraisals as one of the various options they were provided in their loan and purchase process. At no time were they forced or coerced into paying for a second appraisal; it was the option they made of their own free will. The information provided at closing was also provided to the clients multiple times through the loan process and our office secured their signatures on multiple documents that indicated the terms of the loan weeks in advance of the closing. It is the borrowers responsibility and obligation to read and understand each and every document presented to them. If they had questions or concerns about the loan terms prior to closing, they never addressed those with our office. We can only be as effective as the borrower allows us to be in their loan process and we cannot answer questions that are never asked. This complaint is unfounded and the clients have been provided the option to review all of the documents that they personally signed BEFORE closing and have made no contact with our office to do so. We consider this matter closed."