Stanley Steemer

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Carpet had not been cleaned since it was installed 20 years ago.  They did an outstanding job, were quick and proficient--very pleased with the job!

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Not too much to offer on this job. We have become accustomed to the owner writing up our report once the carpet cleaning [annual] was completed and being fairly comfortable with not only the report, but the cleaning results as well.  This time, our carpet looked more like someone had done just a good vacuum job - nothing bad, nothing great.  The report itself was disappointing and quite surprising as well, but to each his own.

We have been using Stanley Steemer on an annual basis since we purchased our home in September of 2011.  For each visit, the owner, John, has actually worked side-by-side with his crew making sure that every aspect of our job was completed to our satisfaction.  For each visit, the project has varied, depending on our needs for that year.  We have had them clean our floor tile, which also included the shower tile.  Wow, what a great idea to suck out all of the germs from accidents from a new puppy and the elements from the outdoors that my Shark steamer just couldn't handle.  On our last appointment we also chose to have our carpet deodorized.  Some of the add-on services cost a little more than what we would like to spend, and in all honesty the scent did not last as long as what I had hoped, but the team once again did a wonderful job cleaning our carpet.  They go out of their way to do a really good job without the necessity of spot treating and are careful with our furniture, the walls, our indoor kitties, and they are courteous, polite young men.  I would not hesitate to recommend them to anyone who asks.

The service was okay. I have no complaints with them.

They have done a fine job. They were on time and they do good work.

The service was excellent. The cost was reasonable. The scheduling was great as they came within a day of my call.

They did an okay job. They got everything scheduled quickly.

It was okay. It was expensive because we had them do the tile and had them fill the tiles. They did an okay job. I don't know that it was worth that amount of money. We just moved in so the carpets were cleaned and they just did the tiles and they didn't have to move a whole lot. They offered to move things. I thought the grout would just really brighten up and it didn't brighten up as much as I hoped it would. They were very responsive and they were very nice guys. I would probably not use them again because it was too expensive.

Great! They moved the furniture, worked fast and it looked great. They made me feel comfortable and confident in their abilities and gave me ample opportunities to voice any concerns or ask any questions.

I was told they don't move electronics or heavy furniture to clean, so I moved all the electronis and heavy furniture.  He cleaned around the rest.  I had to move everything even light stuff, he wouldn't move anything.  Carpet looked good til it dried, then spots came back.  Will not use them again, he was in too much of a hurry to get to the next customer to do a good job.

arrived on time and did a thorough job for a reasonable price.

They were there right on time and were efficient and timely. The only problem that I had was after they left. There multiple spots of "staining" from dirty water that I had to treat and clean again. They were able to get some hard stains out, but then It appeared that the water from those stains caused other surface stains. These stains were the same color as the wet carpet. At first I thought they were from the pad coming up after being treated(something I know happens some times) but these were in new areas and only on the tops of the carpet fibers. Prior to leaving they had me check the areas cleaned and offered to go over any areas I thought needed more attention. I don't know if it was the technique used, operators error or just the condition of my carpet. If I were to only use the steam again without shampoo I would discuss this with them prior to them leaving and then have them come back. In their defense I did not call to discuss my concerns or the new water stains that were left. I didn't have time for them to come back prior to our company. I would handle things differently but would probably use them again.

Technician worked very hard to remove a pet stain but was very upfront that the stain may not come up.  Stain was 90% removed, appreciated his honesty.

They were willing to come to a rural area, some carpet cleaners refused or added a tremendous sur charge.
Very professional and they were able to remove a tar stain from the carpet that had been there over a year.

They arrived on time and gave us an estimate.   I took advantage of the time it took to measure square footage to look for an online coupon.  I found one and it was accepted.  
We haven't had the tile sealed, so they did that after cleaning.   Overall it looks good.  I'm a little disappointed that there were some places where the grout didn't come back to the lighter color of  the rest of the grout.   They gave me several minutes to look around to make sure I was happy with their work.   The problem with tile cleaning is that if the grout is still wet, it's hard to tell if it's clean and the original color is restored.
I was a little disappointed in the price.   I probably could have sealed it myself for about half of what they charged.  However, it's done and I didn't have to get on my hands and knees!  (Probably couldn't have gotten up afterwards if I had!)