Peterson Plumbing & Heating

Well the master plumber was great did good work, but he keep asking me to sign things just wanted the work done so okay. By the time it was all said and done it was 305.00 a hose bib. Wow 618.00 oh I gave you a 65.00 discount, So only 5xxx just paid the bill what could I do.

I was not too pleased with them. They did alright, but they left a mess behind themselves and they tore up the entry way into the ceiling. They had to take it out, but when they replaced it, they just, it looks like sh*t. They just drilled the boards in and left. And they've gotten a really bad reputation the last ten years or so. I think if they were professional they would have cleaned up after themselves a little bit better.

Responsive and punctual. Pricing quotes very high for work performed, proposed cleaning and replacement estimate.

They provided professional plumbers that put "booties" on their shoes, put down rugs where they worked, wasted no time in locating problem and effecting repairs. I was impressed by their concern for minimizing costs and taking care of my property.

I called Peterson Plumbing today to replace a valve ending for the refrigerator water line. I knew that the old one would need to be soldered off and a new ¼ turn valve installed. Peterson Plumbing dispatch would not provide a quote over the phone but I figured that on the high-end the price would be around $100. After arriving at my house, the plumber spent a good 10 minutes trying to sell me their monthly, unrelated service for $24.95 before looking at the project at hand. After looking at the pipe with a valve, the plumber went out to the truck to write out a quote. About 45 minutes after his first entry to the house he came back and handed me the quote that looked like an essay. I asked how long would it take him to do solder on the new end for a threaded valve and he told me that about an hour to a one hour and a half. The quote was for $443. I rejected the work and paid $49 “dispatch fee.” Peterson Plumbing could’ve easily told me the price range on the phone but I suspect that they didn’t so that they could collect at least the dispatch fee. The quote of $443 for this job was outrageous and the plumber knew it. I later had another professional come and did the entire job… in 20 minutes. That makes Peterson’s rate close to $600 per hour. Outrageous. A total rip-off.

I called Peterson Plumbing today to replace a valve ending for the refrigerator water line. I knew that the old one would need to be soldered off and a new ¼ turn valve installed. Peterson Plumbing dispatch would not provide a quote over the phone but I figured that on the high-end the price would be around $100. After arriving at my house, the plumber spent a good 10 minutes trying to sell me their monthly, unrelated service for $24.95 before looking at the project at hand. After looking at the pipe with a valve, the plumber went out to the truck to write out a quote. About 45 minutes after his first entry to the house he came back and handed me the quote that looked like an essay. I asked how long would it take him to do solder on the new end for a threaded valve and he told me that about an hour to a one hour and a half. The quote was for $443. I rejected the work and paid $49 “dispatch fee.” Peterson Plumbing could’ve easily told me the price range on the phone but I suspect that they didn’t so that they could collect at least the dispatch fee. I felt completely ripped off. I would never call Peterson Plumbing again.

unknown

.Peterson Plumbing performed the work in a timely, professional, and courteous manner.  They responded quickly to emergency plumbing issue after hours and completed in my furnace and water heater installations quickly and efficiently. They did the job right at a reasonable cost.  I would definitely recommend their service.

unknown

plumber spent more time trying to sell me overpriced equipment and services than working

Day 1 - Somewhat okay.  Scheduled for 8 a.m., didn't show until 3:30 p.m.  Red Flag #1. This unit is a roof top mount.  Quickly found out the condenser was iced over.  Even with "16 years of experience" the tech (nice guy) somehow magically thought it would de-ice in an hour or two.  I came back at 5:30, the tech was just getting ready to leave, since "his boss" said he'd send another guy out on Saturday after it had de-iced to figure out the real issues.  The tech was genuinely nice, and seemed competent (Green Flag #1), and early on, pulled out his book and show me the cost for de-icing would be ~$180.  I told him I was fine with that.   He had two additional observations:  the interior filter in the house was dirty, and a capacitor on the blower motor was below spec.  Absolutely no mention that anything else might be amiss (Green flag is fading...).  I personally climbed up on the roof with him and personally observed the AC unit.  This very nice fellow also mentioned a brand new unit is $10k - $12k.
Day 2 - Saturday.  No show.  No calls.  Tech didn't respond to voice or text messages.  Red Flag #2.  Office didn't return calls.
Day 3 - Sunday.  No contact.
Day 4 - Monday.  The company contacted the tenant ~ 9:00 a.m., said they'd be out between noon and 2:00.  Actually arrived about 5:30 p.m.  Red Flag #3.  Really late, again.  Good news - in 72 hours of 90 degree weather, the condenser had de-iced.  :-)  (probably took 2-3 hours in reality, not 72).   They sent out a new tech (Red Flag #4), who called me (Green Flag 1.5), the owner, to ask what the prior tech had done.  Red Flag #5.  I told him the prior tech had left a write-up and work order with the tenant.  "Yes, I have that.   What did he do? You mean I have to do all the trouble shooting?"  REALLY BIG RED FLAG #6.
After 3.5 hours of just turning the system on (no diagnostics), all the tech could tell me was:  "Its only providing a 14 degree temperature difference, and it needs nearly $2,200 worth of cleaning.   Oh, and a brand new system, which we guarantee for 6 years, is about $13,000."  I asked him to e-mail me his detailed quote.  Said they have a staff meeting at 6:30 a.m. Tuesday, and needed my direction before the staff meeting.  As of 7:00 a.m., still do not have 1) an e-mail, 2) nor a FAX, and 3) nor a phone call.
At this juncture, I feel Peterson has only one interest in mind:  to badger you into buying a brand new system.  Never mind that this system is 9 years old, and yes, in need of cleaning.  I asked if there was any mechanical failure:  answer, no.
I will be looking for someone else to finish the job.

He was polite, punctual, and went out of his way to drain and disconnect water line from swamp cooler and covered it for me.  Very much appreciated since I cannot get on roof and definitely do not do ladders!

Called for an estimate to have a valve replaced on my 80 year old
fathers water heater.  They showed up and told him a new valve would
take 4-5 days to arrive. Instead of scheduling the repair out 5 days
they convinced him he needed a completely new water heater and overflow
tank. Then proceeded to charge him $1600! an 80 year old man who is
impressionable and not to mention on social security and can not afford
such an extravagant repair when all that was needed was a VALVE!! I will
not EVER recommend Peterson Plumbing to anyone unless they feel like
bending over and taking it in the @$$!

Did not work as promised.  Manager refused to return calls.

I don't want to provide too many details for fear that Peterson will recognize me. The furnace installation was a disaster from the start. Later I found out that this was the installer's first installation. He had no oversight and made a number of significant errors. As the errors became apparent over the next few months, Peterson's approach to correcting the errors was to provide temporary or insufficient fixes to keep their costs down; they did not fix the actual installation problems until I forced them to do so over about three years. Following are a couple of examples of some of the issues: I agreed to purchase a certain furnace, and they installed a different brand; the furnace vent pipe was not sealed correctly as it exited the roof, so outside air could enter the furnace area. When I talked to them about poor solutions for the bad installtion, they generally were combative and angry. I've dealt with a number of different plumbers from Peterson over the years as they tried to fix the issues, and my opinion is that none of them are truly competent. My understanding is that Peterson has a weird salary structure, and I think that causes them to employ the worst plumbers in the area (i.e. competent plumbers will not work for Peterson). I've dealt with their office manager for several years now, and I am very comfortable to state that he has no integrity.
In summary, you should avoid Peterson Plumbing. You WILL get screwed if you hire them.

My pipes under house were leaking . Came within 20 mins of calling. Very polite Man fixed the problem. Then checked the rest for leaks and found another one with small leak. Fixed everything with 3 hours. Extremely happy with the results.

Our overall experience with them was good. Their quality of service was good. They were punctual, and responsive. However, their price is high, and their professionalism is just satisfactory. I also thought that they should lessen the sales talk. I would possibly use them again in the future.

Don't use them.

We had an emergency on Thanksgiving that they responded very quickly to. They fixed the problem very quickly. The price was quite expensive.

I would tell others not to use them.  I had a terrible experience with them.  They had to cut a hole in my wall in order to get the plumbing through and I had to call them to come back and fix it, and I had to call them back to fix something else that they did that caused one of our circuits to go.  It was bad!  I was not happy when I had to call them to clean up the mud and to fix their problems.  It took them four days to get back to us.  I would not refer anyone to use their services and we will never use this company again in the future. 

They charged my husband $49 to do nothing. They walked into the garage and saw the flooding, said it was the hot water heater. They said they didn't have a hose to drain the flooding, which is ridiculous since they are plumbers. They gave an estimate of $1800 to replace the hot water heater. We declined their bid and went to Lowe's instead. We got it completed for half the price. We had used this company before in the past and the original owner was amazing. From what I understand, they have since sold the company and it is not the same. I would never recommend this company.

From when they got here, they started in on trying to sell us a new boiler!! I knew we didn't need a new one, but they kept telling me that they only last about 20 years and our's is about 17 years old. The whole 5 1/2 hours he still kept trying to sell me a knew one, telling me that this one will start nickle and dimeing us. He also tried selling us a new water heater.....said if we get both they will waive the $49.00 fee. We didn't agree to buy a new boiler nor did we agree to buy a new water heater, so I think they tried to get as much out of us as they could. Something that should have cost us around $400.00 ended up costing us $1100.00. Quotes for new $9500.00 unreal!!

PETERSON GAVE HER A $500 BILL WHICH SHE PAID.
A TRUELY DISPICABLE COMPANY

We called All-Seasons Plumbing (in an effort to avoid Peterson Plumbing) and when all was said and done, the Invoice came from Peterson Plumbing!  What a deceitful name game.

Had a huge crack in our garbage disposal. The guy gave us an estimate on 2 different disposals and installed the one we selected very quickly. He also fixed the water pressure in the bathroom sink at no extra charge since he did not use any parts. He asked if there was anything else he could look at before he left. Great service!