Good Shepherd Carpet & Upholstery Cleaning
About us
Additional DBA Good Shepherd Flooring INC.
Business highlights
Emergency services offered
31 years of experience
Services we offer
Carpet cleaning, Comfortex, Floor & window covering sale/ installation, Graber, and restretching/repair., carpet, ceramic tile, pad, wood, wood laminate flooring and Hunter Douglas
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.312 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 8% | ||
| 0% | ||
| 8% |
Showing 1-12 of 12 reviews
Jason B.
Jan 2021
Showed the person who came the three rooms I wanted cleaned for the quote of $125 that I was given. When I received the bill I was charged for $185 for three rooms, the living room abs a hallway! Not happy
Dawn M.
Jun 2017
this is a local company and everyone I interacted with was very pleasant and professional; the only problem is the carpets smelled terrible when the technician left and weren't as clean as they were when I had another company do the same job 9 months previously and there weren't stains that were any different (I had some pet stains from a sick animal).
Carol C.
Jan 2017
Great very pleased.
Michele L.
Sep 2016
We like the quality of their work and their timeliness.
Michele L.
Sep 2016
.
Steve J.
Jul 2016
They were able to come on very short notice because another carpet cleaner left us high and dry (Swiss Pro no showed, no called). Went very well.
ARTHUR S.
Jun 2016
unknown
Christina H.
Aug 2015
Do not use this company. They admitted to selling an inferior product after the fact claiming "it was all your budget would allow". In fact, the budget allowed for substantially more, but they insisted this was a great option. Then the installation was laughable -- the flooring wasn't even adhering to the subfloor and it was cut crooked. They agreed to a second installation, but it was as bad as the first. At that point when a refund was requested they said the buyer was a "scam artist". Absolutely awful product, ridiculous installation and horrid customer service.
Response from Good Shepherd Carpet & Upholstery Cleaning
"Just a few facts. 1. The aforementioned review was created by a third party which was NEVER present at any of the job or conversations between buyer and seller or installer. 2.First refund of product minus underlayment of flooring was refunded and thru back in sales persons face. 3. After several meetings with installer, owner and sales a refund was offered and accepted. 4. Now this customer has a brand new underlayment that they can use for any future flooring they choose. Good Shepherd Flooring made every possible attempt to satisfy this customer and we were unable. We at Good Shepherd love to take great care of our outstanding customers. Unfortunately having made several attempts to satisfy this particular customer was not sufficient. An appt. was arranged then canceled by customer and a refund was requested and given which was cashed. Again This review has been generated from a third party whom we had no contact with through out the entire process. Materials used in this project are and continue to be our go to products and have many satisfied customers. We have no complaints on the chosen material. We believe this is a case of buyers remorse and unfortunately we were not able to make the original customer happy. Sometimes it is impossible to please. We still stand by our products and will go to bat for our customers as the need arises."
Gwen H.
Jun 2015
unknown
Nancee P.
May 2015
Great. Was able to get most of the crayon stains out of the carpet.
Very professional service.
Darlene A.
Apr 2015
unknown
Debbie S.
Apr 2015
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Good Shepherd Carpet & Upholstery Cleaning is currently rated 4.3 overall out of 5.
Good Shepherd Carpet & Upholstery Cleaning accepts the following forms of payment: CreditCard
No, Good Shepherd Carpet & Upholstery Cleaning does not offer free project estimates.
No, Good Shepherd Carpet & Upholstery Cleaning does not offer eco-friendly accreditations.
No, Good Shepherd Carpet & Upholstery Cleaning does not offer a senior discount.
Yes, Good Shepherd Carpet & Upholstery Cleaning offers emergency services.
No, Good Shepherd Carpet & Upholstery Cleaning does not offer warranties.