Innovation Flooring and Remodel

The project started in May with a two month timeline, and we still have no end in sight as the job is unfinished and they will not respond to us. In addition to the numerous punch list items, there are two holes under the vanity that go straight to the studs. No drywall- just free floating pipes with huge holes (2x2 foot+ each hole). Our mirror was installed by cutting into the drywall (without asking us which we would not have approved), both faucets on the vanity were scratched during installation, we were charged $850 for a non existent dumpster and now they will not respond and set a date to complete the project and the punch list . We have texts confirming that all of these issues, including the punch list items below, would be addressed and now they will not respond. Punch list: Complete grouting, chipped tile, paint touch-up, drywall repair, trim repair/replacement that was damaged during construction, unfinished wood trim that needs to be finished, schluter edging that was installed incorrectly, tiles on the shower floor that are not flush, bolts on the toilet not cut to size and the vanity light is not properly installed (and a screw is missing) so it is not stable on the wall. In addition, the plumbing sub they hired stole a bucket and tape measure from us and used our kitchen towels to clean up construction messes. They also left drug paraphernalia out in our garage. We were assured these items would be addressed and a check would be cut to us to cover new faucets and the new mirror (the original cannot be reused due to the way they jammed it into our drywall) and the items taken/ruined by their plumber. We've paid them almost $23k for an unfinished product in good faith because they told us they would take care of it. This is a vacation home and we were not there to monitor the progress and issues as it was ongoing and they seem to have tried to take advantage of that. We have paid in full and would like the job done in full as well. These guys are unprofessional and do not care about the quality of work or timeline. Find another contractor!

Great guys to work with. did an excellent job. no issues

I worked with Jesse and Ben on a whole house remodel while we were living in the house. They were flexible with our needs and wants, they worked around us and they completed a beautiful remodel. Every time I come home, I am amazed at how awesome my home turned out. We remodeled everything - kitchen, 3 bathrooms, all flooring, doors and baseboards, all new cabinetry, and the master bedroom. It was a huge project, but they kept everything going and they kept us informed along the way. I would absolutely recommend them for any project.

Replaced carpet with LVP flooring in our condo within a week's time. Great guys to work with, responsonsive, and accommodating when they needed to finish up over the weekend while we were there. Returned later for some minor outstanding items. Pleased with the results - looks beautiful. Would hire again for upcoming projects.

Refinished hardwood, had no issues, exactly as expected.

Knock down finish on ceiling and walls was subpar.

Great guys to work with. Install was quick and they did a great job.

New LVP flooring and bath remodel on a cabin in Grand Lake. Completed the project within 2 weeks, left the home very clean, only minor issues upon completion which were taken care of immediately. Jesse and Ben are experienced and easy to work with. They stayed in touch during the project with updates.

Excellent experience from beginning to end. Professional, experienced, good communication. The few minor issues after the installation were quickly remedied.

Amazing hard workers, they did their absolute best and they were quick and efficient. Would totally use them again

They did excellent work and were very accommodating while on site.

Flooring is beautiful. Very professional. Jesse made sure we were very satisfied and responded to all of our requests. Love it

We hired Innovation Flooring and Remodel for two bathroom remodels and we couldn t be happier with the final result. Jesse and Ben are great to work with. They were very collaborative with us from beginning to end, always available for any questions, and completed the job on time. We can t say enough good things about them. We would definitely hire them again! Beautiful, beautiful job!!!

Jesse was easy to work with and responded to my requests promptly

A pleasure working with them. They are very well informed in all aspects of remodeling. Very good suggestions. AND they follow up to make sure things are working.

Jesse and Ben are great guys! I trusted them completely to work on my home when I wasn't there. In the future, I think it will be important for them to: -be sure they are on the same page with each when making commitments -be very clear about the design they intend to implement so there are no surprises -be open about taking on tasks where they have never done that type of work before -keep up with change orders during the project -set and make commitments for when they intend to complete each aspect of the project It is very difficult to find excellent craftsmen in Grand County. I would recommend these guys, but also recommend you follow the suggestions above.

Jesse and Ben failed to contact to for a period of weeks while the job was unfinished. The voice mailbox for the business was full. When we were finally contacted we were told Jesse's phone had been broken and they did not have time to fix it.

No comment.

Jesse communicated well during all phases of this project. Tore out old carpet from two bathrooms and installed Coretec Plus vinyl tiles. He doubled-checked all decisions and choices before acting on them, cleaned up nicely after the job and had a good person working with him. We will definitely consider him for future projects.

Master bath remodel. Removed tub, created tile shower, new floors, tiled wainscoting, etc. Professional workmanship

Very accommodating and professional

Great experience, prompt communication, reliable and quality work. Highly recommend.

Tricky repair of carpet, cannot tell after they were done.

Jesse did a good job stretching our carpet. He answered questions and explained the process as he worked.