Wieronski Plumbing & Heating

Ryan was very knowledgeable and serviced and cleaned the boiler. He also found a defective valve and an expansion tank which he replaced. replaced

With bitter cold temperatures (below zero) and furnace not working, when called they said they could be out in a couple days.  When pressed, they agreed to come that day, but at emergency rates.  Starter unit cost approx. $12 and time spent was perhaps 15 minutes to install.  Cost over $300, as I remember.
Next time starter unit went out, I called another company.  Cost less than $50, and was told if unit went out again, where to purchase the unit and how to install it myself.

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The problem begins with tenants in my rental house calling to let me know that the heat was out (in the dead of Colorado high country, ski-area Winter). Because we had used Wieronski Heating several times over the past twenty or so years and had always had amicable, satisfactory dealings (despite their charges always being on high side) and they have an (apparently, based on this incident, undeserved) reputation of quality, though high-cost, service in the Breckenridge community, I called to employ their services for repair, believing my tenants comfort to be of greater importance than cost. Although the service technician arrived fairly promptly, it was not until I inquired what the diagnosis and estimated cost was that I was informed that I had already incurred $450 in cost, $200 for the service call and $250 for the diagnosis. I'm not sure what the value of a service call is without a diagnosis of the problem, but the two were priced separately (and outrageously)! Feeling that I'd already wasted $450 and precious time, I agreed to pay this outlandish cost to get me tenants furnace working ASAP. The tech could not accept my oral agreement and my offer to give my credit card information, as that would have to be done the next day by the office. The following day, I received an e-mail "Credit Card Authorization" which didn't even contain a price of the work to be performed. Unwilling to sign a "blank check" authorization, I called and got a resent credit card authorization with the $1,327.75 agreed total charge and a curious provision that "if invoice is not paid" within a specified time, collection charges and court costs and attorney fees would be assessed together with monthly interest. Mind you, this is the treatment I received as a long-time customer, who had always paid invoices in full, as billed and without complaint. This "Credit Card Authorization" I was required to fax back (although for a business to expect a personal consumer to have ready access to a fax machine - forty year old technology - in this era seems demanding). Unbeknown to me, they didn't receive that fax and began no work toward solving my tenants' problem for several days of sub-zero temperatures until I re-sent the authorization. Finally paid, they began work nearly a week after first contacted for the problem, the whole while my tenants freezing in the house with only a downstairs wood fireplace for heat. When work began, parts had to be ordered from Denver, despite Wieronski's website boast that their trucks carry a great supply of parts for repairs to forestall that parts problem and this furnace being a brand (Goodman) that uses generally available replacement parts. After several trips and two technicians, the repair was done, but the tenants reported that it appeared that the problem was not a gas valve, as originally diagnose (at the $450 cost), but and electronic board, the replacement of which appears to have solved the problem. Six months later - still no invoice!
This is the most unprofessional, unprepared and outrageous treatment of long-time customers imaginable - carelessly callous indifference to the health, comfort and well-being of my tenants, despite my agreement to pay their outrageous charges from the outset. The failure to disclose the $450 charge for service call and diagnosis (obviously calculated to discourage alternate bids or estimates) is further outrage. I'll not use Wieronski again.

After they added the glycol to the system, we no longer had heat in our upstairs bathroom. It took three tries to get the air out of the in-floor piping so that the bathroom could get heat. On the upside, they did come back each time and keep trying. It was, however, at their leisure and their timing, not mine, since I had already paid them.

Wieronski always does a fantastic job when they come out. I asked them to look at my water heater and they drained it at no additional cost. They are easy to make an appointment with and they get out to the house quickly.