Discount Flooring LLC

Once we put down deposit, provider was rude to the point of abusive, gave conflicting information on when the flooring would be available, said would 'never work with insurance co' after we had specifically said this was an insurance situation (and they had talked to the company representatives) and charged final payment on our credit card without our permission. (Thanks to Chase we did get it back.) The good things I can say are that we do love the wood on our new floor and the installer was very good.

Initially contacted vendor to have carpet padding installed and existing carpet re-stretched in part A of the house as well as measure to create an estimate for insurance purposes for remaining damages, Part B resulting from a flood. Vendor did not show up for the first two days that were suggested by the vendor (I believe it was a Thursday the owner said "I can have my husband there by Tuesday next week". I get a call the following Thursday from the vendor's install person (owner's husband) to set up appointment. The appointment happens and i decide to stop into their shop to get bill and estimate, as i had not heard from them. After receiving the paperwork I discussed bill and estimate with my insurance and they would like to see the carpet re-stretched and cleaned in Part B before approving the install of new carpet. Within 2 days I called vendor to set this appointment up, and after informing me they have never heard of insurance company asking for such a thing they also tell they will not schedule another appointment until i pay $425 bill i came in and got from them just that week. I deliver check personally, within 24 hours, that Friday, so that Tuesday’s appointment to re-stretch can happen, and subsequent cleaning appointments etc can follow. I go to home to prepare Tuesday AM and leave to run errands. Upon my return i realize the vendors are a no show. When i call to see what has happened they tell me they are afraid i will not pay the bill, and since i didn't return a fax (that i did not receive nor did i need for Part A's work to commence and finish) they decided not to show up. THEN the phone disconnected. Was i hung up on? I will never know for sure but no one called me back. What I do know is this left me with a week of useless appointments that were dependent upon this appointment, a renter without a place to move into, and scrambling to find PROFESSIONAL carpet installers and retailers.