Treasure Valley Air

1.0(
1
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Vacuum Cleaners, Air Duct Cleaning

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Reviews

1.01 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
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Showing 1-1 of 1 reviews
Jeannette K.
02/2013
1.0
vacuum cleaners
  + -1 more
They do not take care of their clients. They do not answer the phones if you have a question or they hang up. I spoke with the owner of the business and he was very abrasive. I could not get a word in edge wise, and even asked him if I could speak and he hung up. They attempted to get the brush out of the vacuum as it was stuck and when he attempted to remove it it cracked and he explained he did not do it and left. The vacuum was never fixed or replaced. There was a string that was stuck that he was able to get out, but the vacuum is not in total functioning repair.
Description of Work: I purchased my vacuum cleaner through them.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,347
Response from Treasure Valley Air
This letter is a response to the complaint filed by [Member Name Removed] against our company. As you can see by the included paperwork, [Member Name Removed] did not purchase from our company. She purchased from Pinnacle Air Solutions in Grand Junction, CO. Unfortunately, that company went out of business in January 2013. We are more than willing to handle any service issues for the customers that purchased from Pinnacle Air Solutions. In fact, [Member Name Removed] machine was at Pinnacle Air Solutions’’ office when it went out of business. We brought [Member Name Removed] machine to our office, fixed it, and paid $20.84 to ship it back to her. We will not be reimbursed for that money. This was done strictly to satisfy the customer. [Member Name Removed] is understandably upset but she is also confused. She is under the impression that our company is the manufacturer. This is not the case. I have included a letter from the manufacturer of the products, FVS Inc. We are a completely different company from Pinnacle Air Solutions. It is unfair that this complaint be associated with our company. We have done nothing wrong. All our company has done is try to rectify the situation with [Member Name Removed]. We are still willing to provide [Member Name Removed] with any necessary service in the future. I have included all relevant paperwork. Please contact me with further questions. (Separate Letter follows) To Whom It May Concern: This letter is to advise you that [Member Name Removed] purchased her Filtropur product from PAS Inc. on November 8, 2010. The factory warranty on the product is 2 years, and 5 years on the motor. [Member Name Removed] purchased her machine from PAS Inc. in Grand Junction, CO. PAS Inc. stopped doing business on January 13, 2013. [Member Name Removed] stated she has problems with the roller brush on her machine. When [Member Name Removed] called our company, FVS Inc., for service, she was referred to Treasure Valley Air, a local service center in Ft. Collins, CO. Treasure Valley Air is a completely separate entity from PAS Inc. Treasure Valley Air does not sell used vacuum cleaners, but was willing to service [Member Name Removed] product as a courtesy. Again, [Member Name Removed] did not purchase from Treasure Valley Air. The issue [Member Name Removed] has is out of warranty. However, our company believes strongly in good customer service, and therefore we are willing to service her machine under warranty at no charge to [Member Name Removed]. [Member Name Removed] needs to send her unit to either: Treasure Valley Air 113 Coronado Court Building 14 A2 Fort Collins, CO 80525 Or: FVS Inc. 99 KenMar Industrial Pkwy Unit C Broadview Hts. OH 44141. Attached is a copy of the Filtropur Commercial Warranty. Sincerely, Darrell Weeter President FVS Inc.

    Contact information

    113-A Coronado Ct Bldg 14-A2 , Fort Collins, CO 80525

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Vacuum Cleaners,
    Air Duct Cleaning

    FAQ

    Treasure Valley Air is currently rated 1 overall out of 5.
    Treasure Valley Air accepts the following forms of payment: Check
    No, Treasure Valley Air does not offer free project estimates.
    No, Treasure Valley Air does not offer eco-friendly accreditations.
    No, Treasure Valley Air does not offer a senior discount.
    No, Treasure Valley Air does not offer emergency services.
    No, Treasure Valley Air does not offer warranties.

    Contact information

    113-A Coronado Ct Bldg 14-A2 , Fort Collins, CO 80525