Servicemaster Of Fort Collins

Originally told 2-3 months for repairs, 8 months later work done. We were told to discard items that were not damaged by the fire because "you never know how the electronics, etc will function after smoke damage..." So, even with a large amount of belongings already destroyed, we were directed to get rid of tvs, food items in cans/jars, other electronics, etc. as well. We felt very rushed and pressured while we tried to collect and move our belongings out. Some of the work done was unnecessary, which we found out later such as electrical wiring replaced even though the electrician approved it as sound. Overcharges, charges for cleaning of items not present in the home....Absolutely horrible experience after already losing so much...

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There was apparently a communication problem that prevented us from getting the work done that we had contracted for. That part (all the cleaning) didn't go well.  We were not happy with the product (carpet cleaning/ housecleaning) cuz for the most part, it simply wasn't done, however, what I did want to report on was 'Hank's (owner? manager?) responsiveness.  Once he learned that the services were really sub-par he really made an effort to make things right, including giving us a partial refund.  He claims that he has remedied the problem with his staff and that what he termed 'misunderstandings' should no longer occur.  I would recommend that if you do hire this company, that you work directly with Hank if you can.  He really did seem to feel badly that our experience was negative and I appreciated that he cared.  A lot of places/ owner/managers, just wouldn't.  When I rate 'Bs' on responsiveness and professionalism, that relates to Hank's interest in trying to mitigate the damage, and not the work that was done (or really -- not done).

They stuck with it until they got the job done, and it took more than try.  They cleaned the upholstery on an antique chair, and they were very careful and really worked on it, without causing additional damage. That chair came out very well.  The other two chairs had some problems with the fabric, because it bled and shrunk, but they were very with the antique.

It went as good as could be expected. Have fans available to speed drying process. Good weather that allows windows to be opened would help.

arrived on time, did a good job, polite, careful and charged amout agreed aupon on the phone

I was happy with the service. I was happy with the job. The price was good in comparison to others in town. I would use them again.