SEARS

I bought an extended warranty plan to cover this visit.  The service guy came out and spent about 5 minutes looking at my washer but then told me he couldn't do anything without another service guy to help him since my dryer is stacked on top of the washer.  So he said we needed to schedule a new appointment.  The soonest available time was 2 weeks away.  I tried to call Sears to get a sooner appointment but they said none was available.  When I made the first appointment they never asked me if my dryer was stacked on top, I would think they would if it was going to be an issue.  I decided that I couldn't wait two weeks for my washing machine to be fixed so I called another repair company from this site (Jim and Dave's Appliance).  They were awesome and came out the same day.  There was only one guy and he put a slider contraption under my washer and slid everything out from the wall.  He was able to find that my washer had a continuous water leak from a valve.  Had he not come out that day my washer would have continued to drip for two weeks until Sears could come out.  Sears did refund my money, but I do not trust Sears at all.  Every interaction with their people in my home always ends up in frustration from their delivery people to service tecnicians.  This will be my last Sears appliance that I purchase.

I am very unhappy with my experience.

We liked their selection.  Their price was fair. They were very responsive as they always called back.  I would use them again if needed.

It just took him ten minutes and the guy was really nice.  I was very happy that I didn't have to get a new refrigerator.  It took them five days to get here.  I had just moved into a new house and I was living out of coolers in my garage.  Five days was a long time to do that.  We were going through real cold period with the weather so running in and out of the house to do food preparation was like winter camping.  They came out on the sixth day and got it fixed in ten minutes so that was fine.  It wasn't like it was a difficult problem.  They knew immediately what it was and fixed it quickly.  The problem was that it took them so long to get here.  They came when they said they would but it just took them a long time to be able to get here.

Sears delivery is a captive service, although I'm sure you could pick-up the item up if you had other means. We didn't have other means. I would describe the experience as chaotic and time consuming. Sears provided inconsistant information and it was not timely. We will never know if we really needed to pay the $230 for installation or not.

I HAD A POSITIVE EXPERIENCE WITH THE BATTERY REPLACEMENT SERVICE CENTER OF SEARS. MY BATTERY QUIT ON A SATURDAY MORNING. WHEN I CALLED THEM LATE SATURDAY AFTERNOON TO INQUIRE OF THEIR MONDAY HOURS, I WAS SURPRISED TO FIND OUT THAT THEY ARE OPEN UNTIL 9 PM ON SATURDAY NIGHTS. MY BATTERY WAS REPLACED IN LESS THAN 30 MINUTES. THEY HAD A GOOD SELECTION OF BATTERIES TO CHOOSE FROM AS WELL.