OVERHEAD DOOR CO

Steve, the technician called ahead and asked if he could come EARLY. He was very proffesional and explained exactly how to use all the remotes and keypads. He explained how everything worked and walked through all the bells and whistles of the unit that he installed. It was a Very good experience and enjoyed doing business with them. The only problem was that the salesperson didn't tell him to bring enough door seal trim and he will have to come back to finish that, next week. Otherwise everthing went perfect.

The technician arrived within the given time window (were only given morning or afternoon as options).
He immediately found the source of the problem (broken spring).
He didn't have a large enough replacement spring but he consulted us and picked one up.
The installation went quickly and smoothly. He also lubricated the door and it is now much quieter.
The technician also noticed the other garage door was catching when it was opened or closed, so on his own initiative and without cost to us he quickly relocated the security latch on the door. This was going the extra mile and we really appreciated it.
The technician was professional and friendly.

It was okay. They scheduled the appointment with me and changed it three times because each time they waited for a week because the door didn't come in and my question there was pretty obvious that why don't you know the doors are coming in from the builder? It took about three extra weeks to get the door mounted because it was just not coming in and it was built out of the state and they were shipping in. Once the door was put in it has been fine but that part of it was not. The punctuality aspect was fine.

Overhead Door reprogrammed my garage door and fixed my keypad. It was nice that they could come out right away.

Well, the work was done right and there were not any problems in that area but they were very sloppy about cleaning up. There were nails left all over the place and ones that could damaged my tires if I would have ran over top of one. I just thought they were very messy.

The person who answered the phone at Overhead was helpful, polite and quoted me the exact price, tax, installation and all, over the phone. The installers arrived when they were supposed to and except for having to return to the shop to get something they had forgotten, they were finished with the job when they said they would be. Overall, it was a positive experience.