MD Hardwood Flooring LLC

MD Hardwood Flooring was recommended to me by my realtor and I'm so glad they were. MD was punctual, cost competitive, and did an outstanding job from start to finish. I was kept in the loop the entire time and my wife and I were both extremely pleased with the finished product. Our house looks like new... better than new. I would definitely hire MD again.

The bedrooms were done well, except that the baseboards were left off -- they were not replaced, and there was not a bid for new baseboards. The stair installation was poorly performed, and the sides of the stairs next to the walls were left totally incomplete -- there are gaps between the stairs and the walls, and there is no baseboard or other covering. In addition, the main person who performed the work was uncommunicative and surly -- it was scary to have him around. One day when he was leaving the premises, he actually ripped off some weatherstripping from the threshold of our front doors -- apparently it bothered him! We had to have it replaced at our expense. We have attempted several times to contact the owner, Matthew Dubbell, but he has not responded to emails or telephone calls. This is completely unacceptable behavior. MD Hardwood Flooring responded on 12/14/2010. Here is our reaction to the response: Basically the response is factually inaccurate -- perhaps Mr. Dubbell has us confused with a different customer. The job was not finishing somebody else's work. We previously had hardwood flooring installed in a hallway and a bedroom, but that work was done satisfactorily by a different contractor. MD Hardwood was selected for the remaining two bedrooms and the staircase because of their supposed expertise on staircases. The floors in the first bedroom and hallway were done at a different time because of ceiling and wall work required in the other two bedrooms prior to floor installation. We supplied the hardwood flooring because we had purchased it for all rooms at the same time in order for all the planks to match. We ordered the stair nosing at MD Hardwood's suggestion after consulting with them. When MD Hardwood finished the staircase, they told us that the only remaining work was to paint the skirt material they had installed on the stairs. We were concerned about the gap between the skirt material and the walls, but we were assured that the painter would take care of that. During the summer we had many outdoor projects to do, so we deferred the staircase painting. When we returned to the staircase painting in the fall, we had painters provide bids to us for painting the skirt material. They told us the skirt material had been installed improperly and could not simply be painted in the condition it was. They also questioned the design and quality of the skirt. We contacted MD hardwood in order to discuss the issue, but they refused to respond to our emails or phone calls. They have been totally uncommunicative until we filed this complaint. Regarding the baseboards, they were in fact removed before MD Hardwood's work. However, we expected to discuss them with MD Hardwood and possibly to have them replaced -- we had no idea that MD Hardwood does not do baseboards and considers them to be "trim carpentry" beyond the scope of their expertise -- if we had known that previously, we certainly would have contacted other contractors -- we expected that MD Hardwood would have something to say about the baseboards, as baseboards are a logical conclusion to replacement of flooring. We misunderstood the baseboard issue, but it certainly is only a minor element of our complaint -- our major issue is the staircase. Finally, MD Hardwood's response to our complaint does not address our comments about the individual who actually performed the work on our flooring. Those comments are also true, and we stand by them as we do our comments about the staircase.