McHugh Tile and Stone

It went really well. Projects were completed in a timely fashion despite several minor complications which were handled in a professional manner (ie. A separate 20 amp line was required for the exhaust fan heater and deciding where to run the drain pipe for the utility sink). Matt and his crew and sub-contractors were all pleasant and willing to accommodate our particular preferences.

Matt and his team were great. Timing worked out well for them to squeeze in a small job and everything went both quickly and smoothly. I wasn't exactly sure what look I wanted, but Matt ran me through tile and grout options and the finished product is perfect. I'd recommend McHugh to anyone needing tile work.

Provided black and white images over the internet (I was expecting color renderings). Provided dimensions. Changed layout from island to peninsula and 42 inch uppers versus standard uppers. With email came question of should he order cabinets without any addional consultation on his design. I suppose it was worth getting the dimensions and somewhat of an idea on pennisula versus island but is that really what a contractor does to try and win your business? I have a tape and graph paper and an old Architectural Program and could have accomplished the same thing in about 3 hours or less.

WOW! I have been living with the upgrades and what a difference they are. I continually tell my wife that I am so glad we chose a tile floor for the kitchen rather than hardwood! The Tile ( that looks like scraped wood) was installed very professionally. McHugh Tile and Stone team were very professional, very courteous , and very punctual. I was able to watch the install of the tiles in my kitchen and this team did it right. To date I have had no issues with any of the tiles that were placed. In fact many of my relatives are envious of the tiles.



My master bath shower was over 20 years old with a plastic surround. McHugh Tike and stone removed the plastic, enlarged the shower and installed tile floor to ceiling. They tiled the shower floor and put in a new drain.



I am a very happy customer.

Matt was excellent and very responsive. The quote was accurate and fair price. He showed up for the quote on time and is extremely professional. The work was completed in less time than originally quoted as he worked hard to make it a one day job. I am going to schedule additional work as a result of the initial job. I was glad to find out he does more than just tile and would be glad to use him for as many projects that I have planned. I can not say enough good things about the quality of work and service provided...A+! I wish all contractors worked this way, just a fantastic experience and highly recommend using Matt!

McHugh was very professional. Installed tile that I chose according to the plan I drew up. Made minor adjustments to the plan to improve aesthetics of the final product. Work was done thoroughly and in a timely manner. Sub contractor who installed the tile was very professional.

Very well. We really did not have many problems the one or two we did
Was handled right away. In a very professional manner.

It went okay.  He's a nice guy, but I didn't get much of anything out of it.

Work went very well.
Timely quote. Timely work.
Looks great.
Worked well with me. Put up with my dog. Cleaned up every day.
Removed old shower. Installed new shower pan, backer board, tile, and shower fixtures.
I purchased the tile and the shower fixture.

unknown

We would recommend McHugh Tile and Stone to anyone who needed professional, quality work done in a timely manner. 
We bought our old, but extensively remodeled, home two years ago.  Yet after only two years of use the shower was showing numerous signs of failure, including floor tile cracks around the shower curb, cracks in the curb itself and in the shower floor and grout falling out.
When Mr. McHugh came to evaluate the situation on-scene he described to us in clear, fully-understandable terms how and why the tile failures were happening.  His explanation was articulate and clear and it was apparent to me that he understood how this kind of installation needed to be done and what had been done improperly to cause the failures we were experiencing. 
His employee, Steve, who did the bulk of the work, was equally experienced and, throughout the project, explained what he was doing and why.  The original contractor had used wood in locations where moisture damage was almost certain to happen; non-galvanized screws, susceptible to oxidation had contributed to the problem; drywall had been used where waterproof materials were called for and the shower pan originally installed had not been properly waterproofed.  At every point it was clear to us that we being told the truth by an expert.  There was no attempt to increase the scope of work for financial reasons and the entire job was completed within the originally quoted price, including the cost of all tile and other materials.
Steve was scrupulous about avoiding damage and protecting our house, carpets, and so on, from dirt. 
In the middle of the project we had to leave for 4 weeks, causing work to stop.  Mr. McHugh made a point of adjusting his schedules so that work could resume only 2 days after our return. 
McHugh Tile is a high quality, expert contractor of integrity.

We contacted Matt, the owner, he came out to our home and talked with us about what we wanted.  He gave us some ideas and we agreed upon the work to be done and he provided an estimate a couple of days later.  He said that it would be about 6 weeks before work would start.  Matt realized that we were on a tight time frame and he managed to move up our start time which we appreciated.  
We were pleased and we didn't feel that they rushed the job.  They gave great input, suggestions and their professional opinions on many things.  We were kept informed throughout the process of the job.  Matt was often on the job site working and if not was readily available for our questions.  He was great to work with.  
We were very satisfied with the finished job.  Matt's tile layer was awesome!!

I didn't know the floor was so uneven before I got into it and needed help. They responded right away, walked me through my options, and then knocked out the job the next day. They even charged slightly less than estimate because it took a little less time than anticipated. Overall a good experience, and they really got my project back on track.

Initially, these guys seemed nice, clean cut, prompt and eager to do a good job.  The owner 'said' all the right things and talked about the project knowledgeably.  I met with the owner prior to them starting the job to talk about keeping the construction mess inside my small condo to a minimum and to let him know there was a brand new washer and dryer that would be in the work area.  I specifically requested they be very careful around them.  They are flat topped washer and dryer and those tops are plastic.  I said, 'please don't touch them'.  Matt was reassuring and confident and I felt comfortable moving ahead with the job.

There were two guys on this job in a small work area; the owner and his helper.  They didn't smoke and they came to work clean and in clean clothes.

By the end of the first day, September 30th, they damaged everything I asked them not to. The owner was unwilling to take responsibility for any of the damages telling me that there was nothing they could do.  If anything there was a chance they would only get damaged further.  They scratched the top of both the new washer and dryer, dinged trim around doorways and existing cabinet doors and scratch the oiled rubbed bronze outlet cover in the hallway.

The following day he made a construction design decision, and even though I was in the house, they did not ask my opinion.  They finished the shower area leaving us a 26" wide shower.  You couldn't stand facing the shower head with your hands on your head to wash hair in a shower that is only 26" wide.  Code is 30".  Mr. McHugh used another code which states that a curb of a shower should be 15" from the center of the toilet drain.

Since he did NOT pull a permit for this remodel, it seemed it would be more important to make the shower an appropriate width since the toilet still had ample room.  When I mentioned that the shower floor was too narrow he was again unhappy with me.

They did fix their error, and widened the shower floor but they charged us anyway saying that that felt they were being fair.

They did show up promptly, and made an effort to protect things from their work process however I ended up doing the majority of the papering and protecting of my home to keep any more damage from happening.  This included wrapping the already damaged washer and dryer with a moving blanket.

When they took out our shower door, drywall, etc., they didn't empty their pickup bed and every time they came and went out of our neighborhood, bits of that shower door safety glass fell on the driveway, sidewalk and street.  I was out there sweeping up the mess each day it happened.

Our experience with this company was stressful leaving us with damages to brand new appliances that they refuse to repair and many dings on trim and existing cabinetry.  I would recommend taking pictures of EVERYTHING, in the remodel/construction area particularly, so that when they damage something you have proof and can get reimbursed for the damages.

The tile, plumbing and construction work, as far as we know and can tell, was done well.  The tile looks good.

The statements/estimates he provided did not have extended costs for each line item.  He provided us with narrative and a final amount due.  There were also no terms provided or discussed; 'Net 30' or 'Due upon receipt'.  When he determined that my husband was taking to long to review the statements Mr. McHugh suggested we were 'shady' and threatened us with a mechanics lien.

We paid this contractor $1,500 in advance of the final bill in order to recognize that he had costs to cover during our job.  When I paid the final statement, I withheld an amount to cover replacing the parts on the washer and dryer.  I supplied a bill from a local appliance repair for the parts, and the bid that a repair man provided for his services.  The washer has a motherboard in the face and just pulling off parts and replacing them isn't something a homeowner would do.  I thought Mr. McHugh would be willing to, at a minimum, repair our new appliances.

Mr. McHugh made it very clear that he would most certainly file a mechanics lien if we didn't pay him in full, he contacted an attorney from California to write to us and TELL us we better pay him or else.  (Turns out this attorney was not licensed to practice law in Colorado.)  We did pay him in FULL.

UPDATE:  Two weeks after the job has been completed, I have an odd brown spot in the grout that appears to be coming from the back side of the tile.  A few weeks later the grout of the shower floor is darkening as if the sealant used isn't lasting.  I just pasted Oxyclean all over it hoping the darkening grout will lighten so I can reseal it.

Since the first day this review was posted, he has harassed me via text on my personal phone, threatening us with a libel case and potentially defamation of character.  (See uploaded text messages.)

The work, tile setting, is pretty good.   There were many details that were not discussed.  The narrow shower could have been avoided however neither of us talked about it.  I assumed since the original tub was 30" wide the shower would be too.

The shower floor and surrounding grout is getting mottled and doesn't look nice.  I will be cleaning/bleaching it and resealing.

This is our experience with this contractor and the events are accurately recounted.  Your experience may be different.

Matt and his team did an excellent and professional job for us.  Extremely good communication and was always on time.  What was nice is that he worked with us to meet our budget, while accomplishing exactly what we wanted.  After numerous attempts to find someone, most of which didn't return my call, or never provided a quote after they came out, we found Matt on Angie's list.  We couldn't be more satisfied.  We will definitely use this company in the future.

They are very good at what they do. They are not the cheapest but the quality is every bit worth it.

First of all, the experience was great and the outcome spectacular. We have a 1970 era house with a small Master bath and with Matt's suggestions, we now have a beautiful functional, open and roomy appearing  bathroom.  We selected Matt due to the reviews on Angie's list and after comparing his credentials and pricing with four other contractors. We were most impressed by his Tile setter Journeyman license, contractor license and his belief in performing his work to code. Unlike the other contractors contacted, he did not minimize the need or the requirement o have permits for the work to be done. Finally, his pricing was very competitive and in the middle of the quotes received even with his using fully licensed trades. Matt and his crew were amazing to work with and to have in our home. They kept the work site and surrounding areas clean and neat. They kept us informed of their schedules and any issues that needed to be addressed. In addition, they offered advice and counsel on those issues and on any questions we had using their experience to help us resolve to our satisfaction. He will certainly be the contractor we use in the future for any remodeling work we have done.

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The cost quote listed above included all materials except the tile, the toilet, and the new shower controls.  Mr McHugh gave me the names of 3 tile companies that would give me his contractor's discount.  All of them were companies I planned to visit, anyway.
On the arranged date to start, Mr. McHugh and his assistant arrived on time and immediately laid down ground cloths in the hallway and bedroom where they would be walking.  I offered them half of my garage for work space, so they arranged all their materials and tools for easy access during the project. 
The first two days were devoted to removal of the tub and toilet, and the removal of old tile shower area walls and floor covering. After all demolition was completed, the shower area subflooring and reinforcements were built. The new mold resistant walls and fibre glass covering were installed.  Mold resistant sub flooring for the bathroom floor was installed.  The new shower mechanism was installed.
On the third and fourth days, all the tile was laid,  and grouted..  The new drain for the shower was fitted.  On the fifth day, the grout was sealed, and tile was polished.  All cleanup was was competed.  In fact, a thorough cleanup was done each day before they left. 
The job was done in the time that Mr. McHugh had determined.  Everything was cleaned and all waste and unused materials were taken away.  All I had to do was return unused tile to the shop where I had bought it.  The manager had previously told me that they bought back any unused tile.
I was very pleased with the finished result from two craftsmen who know what they are doing.

We bought a house two years ago that had a recent (within the last two years before sale) bathroom remodel. Gorgeous travertine 5 piece master bath. Unfortunately last spring a leak in the dining room ceiling turned out to be from the shower in the master bathroom once the plumbers spent the afternoon tracking it to the source .  We had several estimates ranging from "band-aid" repairs to full demo and re-install from several local businesses. Matt McHugh gave a very professional and accurate estimate- did not downplay the extent of the damage from the failing shower.  His excellent project manager "Rick" oversaw the project - Rick was very courteous, approachable, and most importantly a talented craftsman. The project was done with minimal disruption to the rest of the house and our schedules, the project was completed on time, and the project turned out beautifully. Matt also sub-contracted out the dry wall repair for our dining room ceiling and we were very satisfied with that component of the job as well.

From beginning to end, Matt McHugh and his crew were the dream team. Everyone wants the basics from people hired to do things around the house, and usually folks are happy if they just charge a fair price, show up to do the work properly then leave your house clean. How would you feel during the process if you discovered this man was antisan? Imagine finding that even the submaterials were put up as if it were a meticulous art project? When I came to check on him at the end of a work day I found him carefully applying a substance to those submaterials, but the perfection and precision of what he had constructed stopped me in my tracks. It was that elegant. It was obvious he took such pride in his work that it was as important to him to do every part of the job to the highest standards even if they were never going to be seen again. How's that for a trust factor? You can imagine how exquisite the tile job was. He laid it out in a pattern that gave it a grace I had not anticipated. It was perfect any way you looked at it. I am almost sorry I have to tell the truth here because we have several more complicated jobs for him to do in the future and I hope he can fit us in after leaving a review like this. This guys is an artist. If that's what you want, call him.

Done with quality and attention to detail. Professional, showed up on time and got the job done efficiently.