Genuine Automotive Inc

Being new to Fort Collins, I looked on Angie's list and found Genuine Automotive. I called first thing Monday morning and explained the problem. Although they had a full day, the managed to work us in and helped arrange a tow for the car to their shop. Later that morning, they called to explain what was wrong (the slave cylinder in the clutch hydraulic system was leaking, and the master cylinder was in bad shape), explained the reasons for their recommendations (replace both cylinders then bleed the hydraulic system and recheck its operation), and quoted a price. I gave them the co-ahead and, even though they had to order a part, they had the car repaired by the end of the day. In addition (at no charge) they did a thorough inspection of the engine and made several recommendations for possible future problems that we should watch for, providing a detailed written report of the inspection results. (This was tremendously useful; I've been working with various auto repair shops for over 60 years and have never had one do this!). Genuine Automotive is a small shop but the people there really know their stuff and, under these difficult circumstances, were incredibly helpful. The charge was very close to the quote they gave me (a little below the quote, actually). We were so impressed that we immediately scheduled for them to do some work on my wife's car soon thereafter. We will certainly use them for all our future automotive needs; their excellence and professionalism definitely justifies the strongly positive reviews they already had gotten on Angie's list, and we're delighted to add another one.

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Fast and friendly service

They were prompt, showed me what they replaced, explained stuff.  I would recommend them highly and am making them my regular mechanics.

Excellent inspection they performed on a used Corvette I wanted to buy. Very detailed report. I will look to them for other service needs in the future. Nice clean shop. Friendly and positive experience.

Jim and crew were extremely professional, from first contact until the completion of the job.  He responded to all of my questions, provided me with pricing details so that I could do an apples to apples comparison with other service providers, and I felt he was interested in establishing a strong and trusting relationship, not just trying to get me in the door.  Repairs were completed in a timely fashion and were thorough.  I was so pleased with the quality of the work as well as Jim's approach to dealing with his customers.  I would absolutely recommend them to others -- so nice to find a car shop that is genuinely interested in fixing cars well and serving the customer.

Overlooked routine inspection that ultimately cost me my car.

The service was done properly as far as I can tell. It involved changing the oil, a number of fluid and bolt torque checks, and a check of the brakes.  I am satisfied with the job they did, and exceptionally satisfied with the price.  Yet, I was not satisfied with their professionalism on one front which I consider important. 
The reason I marked that I am going to try another provider next time is this.  I made it very clear when I went in that I didn't want them to try to sell me other services. In fact,  I told them I was not using my previous service place because that I was looking for a provider who would give me straight recommendations on what really needed doing and what did not.  I explained that I was trying them out based on Angie's list recommendations and was doing so because my previous mechanic had talked me into to some expensive services that were not needed.  Yet, the front desk agent who was one of the owners persisted in trying to sell me a bunch of other services - other fluid changes, etc. These are items that were clearly above and beyond the service I had carefully defined.  Some of them are standard among later manufacturer's service recommendations but further out in miles.  Yes, the oil looked slightly off color but not bad.  And if pushed, he admitted it was not urgent.  But it required quite a bit of push back on my part.   I don't think I can trust them to give me honest advice should a case arise where I really needed their advice. I will try another of Angie's list recommended mechanics next time.

We are very impressed. Finished a two day job in the same day - only a half a day total. Did not try to up sell any issues we didn't really have. In fact we thought the calipers also needed replacing but after examining the truck they told us that they were fine after all. They could have easily replace those parts anyway to make more money, and we would never have known the difference, but they told us honestly that we didn't need it. Completely impressed. Feels good having a repair shop we can now trust. We are already telling folks to go there.

I was very pleased with Genuine Automotive's service, even though a tow company had taken my son's Honda to Genuine Automotive by mistake. Jim was very welcoming and Rich was very knowledgable and willing to answer my questions. Their shop is the cleanest automotive repair shop I have ever seen and the cost was very reasonable.

They are very responsive for appointments. They are informative. They communicate well what kind of services you needed. I had a little problem after they did the repair and they were very quick to figure out what the problem was and to fix it afterwards.

absolutely excellent!  trust these people to do the right thing ...

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They were great- quick, helpful and affordable

Excellent service and work.  We were kept up to date on all the service issues during the repair and they spend extra time explaining options and the details of the service.  I would reccommend them to anyone in the Ft. Collins area.  Not often you feel good after taking your car in for repair.

We were actually on our way to Genuine Automotive (GA) because of a strange noise our jeep was making and a block from the shop the water pump finally went out causing the serpentine belt to fall off. We got our car towed to GA and they were friendly and had a small shop feel - their very friendly dog was hanging out in the front office, which I love. I started describing the main issue to him (the water pump) but also wanted them to check out other things since we had to have the car there anyways. The man at the front desk started to take notes but when my list reached almost ten items he stopped and said he didn't know how to enter all of those things in the computer so I had to narrow down what I wanted to the most important things.

 We left and the next day my husband got a call (I listed his number as a secondary contact) telling us what we had expected, that is was the water pump and they gave me a quote of $300ish for the pump, fluid, and belt. I told him to do it and checked up on the other items I wanted fixed and he said they would first try to diagnose a problem we occasionally were having with starting the car and would do the other items as well.

 I ended up having to call back two different times to check up on the car and where they were at with fixing it. Instead of checking for the starting problem and also doing the other items they were only checking for the starting problem so I constantly had to ask, did you change the oil? What about the main gasket, etc. After a somewhat snotty call from me they said, ok, well we'll have your car ready tomorrow (this is after I waited all day to call them assuming that they were getting everything done). I was a little perturbed at this since if I would've called them earlier to check-in I would've had my car back a day earlier.

Two hours later my husband got a call that the car was ready for pick up so we ran over and got it - a pleasant surprise. In total we paid almost $600 for the services rendered. Compared to my other auto mechanic experiences this was rather pleasant and I felt their prices were fair. I would return in the future but know to keep a close "eye" on the status of my repairs.

UPDATE: I received a call for GA a few weeks ago addressing this review. The gentleman was kind and concerned about my experience and I greatly appreciate his taking the time to address my concerns. He was apologetic about the service I received and assured me that this is not how they normally operate and was concerned that this had happened to me. I do feel better about the overall situation and like I said before this would not deter me from using their services in the future. They got the job done and since then my jeep hasn't been giving me any trouble so I am a happy customer.

They were very knowledgable and trustworthy. I felt they were reliable. I am thoroughly satisfied.

Genuine Automotive found the problem with my car and resolved it beautifully. Everything they did was needed and cost me no more than needed. I would recommend Genuine Automotive and plan on using them from now on.

Genuine Automotive is the REAL DEAL!  Jim is amazing and very responsive.  All the great reviews are ABSOLUTELY TRUE!  Took my RAV4 in for a 100k inspection.  They did what was asked, outlined jobs that could be done, but were not pushy and didn't try to sell me anything.  Would highly recommend and will definately be using Genuine Automotive again!  Thanks Jim and team!

They were very good at communicating with me throughout the process.  When I went in to drop off the car with my husband, the man at the counter talked with me since I was the customer, not my husband who was just there to give me a ride.  I have often had trouble at car places getting them to talk to me when there was another man present, and I appreciated being listened to.  When there was a decision to be made during the service, they called me to find out what I wanted done to authorize the work before proceeding.  The work was done much earlier than I expected, and when I went to pick up the car, the guy who actually did the work came out to talk to me and make sure I was happy with it.  The car works better than it has in months and my fuel economy is better than it has been in a long time.  I could tell that they really care about their reputation and the work that they do.  I will definitely be taking my car back to them for any further needs.