Drain Doctors LLC
About us
Rest assured when you call Drain Doctors, you are calling the Right company. Our specialty is sewer and draining cleaning. Drain Doctors is a locally owned family business. We take pride in and absolutely love what we do. We answers all calls personally; you will talk with an expert staff member who will listen and respond to your needs. You might wonder, “How can Drain Doctors charge such low prices?” We are strictly a sewer & draining cleaning company. We are not in the business of replacing your sewer. We will not up-sale you for a service you do not need! We clean any and all drains; residential, commercial and agriculture. We open drains other companies can’t or wont. We are your “Go-to” home town company. Relax, we are always here when you need us 970-282-9596.
Business highlights
Services we offer
Plumbing, Plumbing - Drain Cleaning, Septic Tank, Sewer Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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94% | ||
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6% | ||
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"Thank you for taking the time to comment on the services we provided to you at your home. I will convey your comments to the serviceman who performed the service. In reviewing your history with us, I noted we were last there approximately 6 years ago. In 2015 we implemented an increase in our rates, the first in 8 years. We appreciate your continued business and will be more than happy to assist you when you need us."
"I apologize for the lateness in our reply, I somehow missed it previously. We like to thank our customers who take the time to provide feedback on the services we provided. We strive to keep the work environment as clean as possible, cleaning up after ourselves. It is great to hear that is occurring. Additionally, we do our best in providing fast and quality services. Again, thank you for your time to review our company. We appreciate your business and will be ready to assist you if/when the need arises."
Sarah returned my call on 4/23/15 (after several messages) saying the sewer was PVC all the way to the street sewer and all looked good. I confirmed that she will mail me the DVD and email me the report. I gave her my e-mail and credit card number for the $ 150.00. That's when it all fell apart. On 4/28/15 my credit card was charged for $ 165.00 and I had no DVD or written report.
I called their office numerous times, but the phone was always picked up by the answering machine. (It is probably noteworthy at this point to mention that no one ever picked up the phone when I called. It always went to voice mail, but initially Sarah called me back within minutes. In retrospect, I have to ask myself if she was screening calls?) I left messages over several weeks, but never got a call back. On May -- I considered it fraud and contacted my credit card company to dispute the charge. The biggest fear I had, of course, was not the $ 165.00, but rather whether the scope was done at all, and if I bought a house with potential issues.
On May 18th, 2015 I received a DVD with the scope, which was postmarked 5/15/15. There was a note in the envelope from Pam McBee, Office Manager: "... Given the number of inspections we complete, we are not able to keep all inspections DVDs in our system. However, this inspection was completed just before I went on vacation and had not been deleted." Basically, she was telling me I should count my blessings that I received the DVD at all, almost a month after the scope was done and 3 weeks after I closed on the house, although they agreed that they would provide the DVD right away. I never asked them to store it!!
Fortunately, the DVD shows the outside of the house as the inspector inserted the scope, so I am pretty sure that it was my house, and at least I can sleep easy knowing the sewer is in good condition. But I never received any report and I did not get answers to questions that the scope generated, such as such as why is it 52 feet to the city sewer, which side of the street is the connection to the city sewer, what are all those bends and level changes, etc. Finally, I ended up paying $ 165.00 for the service, since I told the credit card company that I finally received the DVD and I had nothing in writing to document that the
charge should have been only $ 150.00. Lesson learned.
"It is disheartening to receive such a review, when it is our goal to provide quality services to all customers beginning with the initial contact. Our records shows we were contacted on 4/21/15 for a "rush" sewer line camera, service was completed 4/22/15. It is our practice to quote a range for all services; rate quoted was $155-175. Following the completion of this service, we verbally shared the results, confirmed customer’s email and obtained payment. When processing payment we always confirm all credit card information and charge to the customer. The cost for this service was $165. When the customer stated information had not received (by mail or email); a second mailing with USPS tracking was completed. We regret the customer felt “she should count my blessings”, as this was not at all intended. Initially we were not asked for a DVD, however we were happy we could provide it. Generally, copies are not kept on file except for lines requiring attention. To date payment has not been received for services requested and provided, release of funds are pending. We review all feedback, learn from them and will continue to strive in providing quality services to all our customers."
"Thank you for choosing Drain Doctors and for taking the time to write this review. We appreciate the feedback. We were only happy to assist you, with your backup and look forward helping out again should the need arise."
"Thank you for taking time in writing this review. We are glad we were able to help you out. With Joel’s 35 plus years in the business, it is hard to find a line he can’t open. It’s great that he is passing knowledge on to the younger generation in the company. As a family business, we are blending solid old/new techniques with modern equipment to better meet the needs of our customers. We look forward to working with you in the future."
"[Removed Member Name], Thank you for your comments. It is our goal to provide quality services at reasonable rates to our customers. It is always great to see we are on the right track. Again, than you for using Drain Doctors, llc!"
"So glad to be of service. Thank you for taking the time to write this review, we really appreciate it. Look forward to working for you in the future, when the need arises."
Licensing
State Contractor License Requirements
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