Drain Doctors LLC
About us
Rest assured when you call Drain Doctors, you are calling the Right company. Our specialty is sewer and draining cleaning. Drain Doctors is a locally owned family business. We take pride in and absolutely love what we do. We answers all calls personally; you will talk with an expert staff member who will listen and respond to your needs. You might wonder, “How can Drain Doctors charge such low prices?” We are strictly a sewer & draining cleaning company. We are not in the business of replacing your sewer. We will not up-sale you for a service you do not need! We clean any and all drains; residential, commercial and agriculture. We open drains other companies can’t or wont. We are your “Go-to” home town company. Relax, we are always here when you need us 970-282-9596.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Plumbing, Plumbing - Drain Cleaning, Septic Tank, Sewer Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.826 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 4% | ||
| 4% | ||
| 0% |
Showing 1-25 of 26 reviews
Rob M.
Jul 2018
They were excellent. They saved me a lot of money due to their honestly, accuracy and timeliness. I would highly recommend them to anyone.
CLIFFORD B.
Mar 2018
The work was fine.
Craig Z.
Jan 2018
Drain Doctors moved quickly to provide same-day service before the Holidays. Four months later, they demonstrated that same level and quality of support on a different drain. They have become our "go-to" provider. We would not hesitate to call them again.
Coran F.
Sep 2017
I saved their number from using them a couple years ago as they respond quickly and do not do a lot of crazy upselling like a completetor I used a few years prior to them. They seem honest and responsive.
Susan A.
Sep 2017
Drains were cleaned and work like new. They were late for scheduled appointment due to problem at previous job. I would have appreciated a call and had to call them. They offer a senior discount..
Erich S.
May 2017
It took an extra try, but he got it!
Sheila H.
Jan 2017
Great. Service man showed up about 30 minutes after I called. Was in and out in 25 minutes. Cleaned out drain and ran hot water thru for several minutes to flush line and ensure the buildup was cleared. Cost was only $85. I had a quote from Mr. Rooter for $359 for the job, sent that guy packing before calling Drain Doctor.
Gary J.
Jan 2017
Fine. Stopped up drain cleared easily. Workers (2) were prompt and polite.
Al L.
Sep 2016
Good - line cleared and running well.
Lanai G.
Jun 2016
unknown
Glenn S.
Jan 2016
unknown
Response from Drain Doctors LLC
"Thank you for taking the time to comment on the services we provided to you at your home. I will convey your comments to the serviceman who performed the service. In reviewing your history with us, I noted we were last there approximately 6 years ago. In 2015 we implemented an increase in our rates, the first in 8 years. We appreciate your continued business and will be more than happy to assist you when you need us."
Marsha D.
Nov 2015
unknown
Response from Drain Doctors LLC
"I apologize for the lateness in our reply, I somehow missed it previously. We like to thank our customers who take the time to provide feedback on the services we provided. We strive to keep the work environment as clean as possible, cleaning up after ourselves. It is great to hear that is occurring. Additionally, we do our best in providing fast and quality services. Again, thank you for your time to review our company. We appreciate your business and will be ready to assist you if/when the need arises."
Mary M.
Nov 2015
unknown
Susanne D.
Jul 2015
On 4/21/15 I spoke with Sarah in the office about scheduling a rush sewer scope for the next day. She was very accommodating and told me the inspector would call me back to see if he could fit me in. She quoted me $150.00 and since I was out of town, told me they could mail me a DVD with the scope and provide a written summary. The inspector Riley called me back pretty quickly and we agreed he would go to the house in the morning on 4/22/15. I learned later that day that they changed the time due to the sellers having a conflict. So far so good.
Sarah returned my call on 4/23/15 (after several messages) saying the sewer was PVC all the way to the street sewer and all looked good. I confirmed that she will mail me the DVD and email me the report. I gave her my e-mail and credit card number for the $ 150.00. That's when it all fell apart. On 4/28/15 my credit card was charged for $ 165.00 and I had no DVD or written report.
I called their office numerous times, but the phone was always picked up by the answering machine. (It is probably noteworthy at this point to mention that no one ever picked up the phone when I called. It always went to voice mail, but initially Sarah called me back within minutes. In retrospect, I have to ask myself if she was screening calls?) I left messages over several weeks, but never got a call back. On May -- I considered it fraud and contacted my credit card company to dispute the charge. The biggest fear I had, of course, was not the $ 165.00, but rather whether the scope was done at all, and if I bought a house with potential issues.
On May 18th, 2015 I received a DVD with the scope, which was postmarked 5/15/15. There was a note in the envelope from Pam McBee, Office Manager: "... Given the number of inspections we complete, we are not able to keep all inspections DVDs in our system. However, this inspection was completed just before I went on vacation and had not been deleted." Basically, she was telling me I should count my blessings that I received the DVD at all, almost a month after the scope was done and 3 weeks after I closed on the house, although they agreed that they would provide the DVD right away. I never asked them to store it!!
Fortunately, the DVD shows the outside of the house as the inspector inserted the scope, so I am pretty sure that it was my house, and at least I can sleep easy knowing the sewer is in good condition. But I never received any report and I did not get answers to questions that the scope generated, such as such as why is it 52 feet to the city sewer, which side of the street is the connection to the city sewer, what are all those bends and level changes, etc. Finally, I ended up paying $ 165.00 for the service, since I told the credit card company that I finally received the DVD and I had nothing in writing to document that the
charge should have been only $ 150.00. Lesson learned.
Sarah returned my call on 4/23/15 (after several messages) saying the sewer was PVC all the way to the street sewer and all looked good. I confirmed that she will mail me the DVD and email me the report. I gave her my e-mail and credit card number for the $ 150.00. That's when it all fell apart. On 4/28/15 my credit card was charged for $ 165.00 and I had no DVD or written report.
I called their office numerous times, but the phone was always picked up by the answering machine. (It is probably noteworthy at this point to mention that no one ever picked up the phone when I called. It always went to voice mail, but initially Sarah called me back within minutes. In retrospect, I have to ask myself if she was screening calls?) I left messages over several weeks, but never got a call back. On May -- I considered it fraud and contacted my credit card company to dispute the charge. The biggest fear I had, of course, was not the $ 165.00, but rather whether the scope was done at all, and if I bought a house with potential issues.
On May 18th, 2015 I received a DVD with the scope, which was postmarked 5/15/15. There was a note in the envelope from Pam McBee, Office Manager: "... Given the number of inspections we complete, we are not able to keep all inspections DVDs in our system. However, this inspection was completed just before I went on vacation and had not been deleted." Basically, she was telling me I should count my blessings that I received the DVD at all, almost a month after the scope was done and 3 weeks after I closed on the house, although they agreed that they would provide the DVD right away. I never asked them to store it!!
Fortunately, the DVD shows the outside of the house as the inspector inserted the scope, so I am pretty sure that it was my house, and at least I can sleep easy knowing the sewer is in good condition. But I never received any report and I did not get answers to questions that the scope generated, such as such as why is it 52 feet to the city sewer, which side of the street is the connection to the city sewer, what are all those bends and level changes, etc. Finally, I ended up paying $ 165.00 for the service, since I told the credit card company that I finally received the DVD and I had nothing in writing to document that the
charge should have been only $ 150.00. Lesson learned.
Response from Drain Doctors LLC
"It is disheartening to receive such a review, when it is our goal to provide quality services to all customers beginning with the initial contact. Our records shows we were contacted on 4/21/15 for a "rush" sewer line camera, service was completed 4/22/15. It is our practice to quote a range for all services; rate quoted was $155-175. Following the completion of this service, we verbally shared the results, confirmed customer’s email and obtained payment. When processing payment we always confirm all credit card information and charge to the customer. The cost for this service was $165. When the customer stated information had not received (by mail or email); a second mailing with USPS tracking was completed. We regret the customer felt “she should count my blessings”, as this was not at all intended. Initially we were not asked for a DVD, however we were happy we could provide it. Generally, copies are not kept on file except for lines requiring attention. To date payment has not been received for services requested and provided, release of funds are pending. We review all feedback, learn from them and will continue to strive in providing quality services to all our customers."
Michael G.
Jul 2015
Called for emergency service, they showed up quickly and got right to work. Finished within an hour. Did a great job.
Response from Drain Doctors LLC
"Thank you for choosing Drain Doctors and for taking the time to write this review. We appreciate the feedback. We were only happy to assist you, with your backup and look forward helping out again should the need arise."
William K.
Jun 2015
They had some difficulties since they had to go down the stack and past two 90 degree turns, but, as usual, they got it done. The plumbing in this house is an absolute nightmare, but Joel and co. have always managed to keep things draining.
Response from Drain Doctors LLC
"Thank you for taking time in writing this review. We are glad we were able to help you out. With Joel’s 35 plus years in the business, it is hard to find a line he can’t open. It’s great that he is passing knowledge on to the younger generation in the company. As a family business, we are blending solid old/new techniques with modern equipment to better meet the needs of our customers. We look forward to working with you in the future."
William W.
May 2015
Joel was professional, courteous, and fixed the problem(s). Cannot say enough nice things about this guy. His prices were less than I expected for all the work he did. Recommend very highly!
Response from Drain Doctors LLC
"[Removed Member Name], Thank you for your comments. It is our goal to provide quality services at reasonable rates to our customers. It is always great to see we are on the right track. Again, than you for using Drain Doctors, llc!"
Judy P.
Feb 2015
unknown
Response from Drain Doctors LLC
"So glad to be of service. Thank you for taking the time to write this review, we really appreciate it. Look forward to working for you in the future, when the need arises."
Karen T.
Nov 2014
Great. Very professional and responsive.
Sarah D.
Nov 2014
I have used Drain Doctor's many times on different houses.
Most of the jobs have been removing sewer clogs, but they have installed a clean out for me.
They have always done a great job.
Most of the jobs have been removing sewer clogs, but they have installed a clean out for me.
They have always done a great job.
Corey C.
May 2014
It was fine. They came out and did the job and did it right the first time. The guy seemed to know what he was doing, and I liked that it wasn't a chain but independently owned. His price was exactly the same as everybody else. He seemed to be pretty fast and it took he a couple of hours to figure out the problem. He was the most personable fellow and was professional.
Linda K.
Dec 2013
We have to have this done frequently. Every couple of years or so. It usually takes hours, in some cases days. This gentleman had our drains running in less than 15 minutes. Most affordable in the area, and I called many.
Response from Drain Doctors LLC
"We appreciate the review [member name removed]! I t is our goal to provide fast and efficient service to our customers. We take pride in providing a service which is affordable without recommending additional and unnecessary work or charges. Thank you [member name removed] for choosing Drain Doctors,llc."
Debra C.
Jul 2013
Arrived on time and performed sewer scope quickly.
Raymond F.
Oct 2012
We first noticed the problem the night before. Since there was little threat of damage to the house we scheduled the work for 8:30am.
Drain Doctors did not show up at 8:30. I called at 9:00am and was told that they would be there when they finished with their current jobs. I was disappointed that I was not notified that the appointment was not going to be kept. Drain Doctors finally arrived at around 10:30 to start work. The tech was not very communicative, and was difficult to get information out of. When they determined that the problem was the line break caused by the city, they called the city, gave us a summary of their findings, and packed up with no cleanup.
The city engineer arrived with his team, and agreed that the street work during the summer was the cause of the break, and started the process to get it fixed. By evening, no-parking signs were up, and utilities were located. The City will pay the Drain Doctors bill and will clean up the area around the clean out access, which is probably why Drain Doctors didn't bother to clean it up.
The City is pretty easy to work with. Drain Doctors will have to find other customers, as I will not use them again due to their poor punctuality and communications.
Drain Doctors did not show up at 8:30. I called at 9:00am and was told that they would be there when they finished with their current jobs. I was disappointed that I was not notified that the appointment was not going to be kept. Drain Doctors finally arrived at around 10:30 to start work. The tech was not very communicative, and was difficult to get information out of. When they determined that the problem was the line break caused by the city, they called the city, gave us a summary of their findings, and packed up with no cleanup.
The city engineer arrived with his team, and agreed that the street work during the summer was the cause of the break, and started the process to get it fixed. By evening, no-parking signs were up, and utilities were located. The City will pay the Drain Doctors bill and will clean up the area around the clean out access, which is probably why Drain Doctors didn't bother to clean it up.
The City is pretty easy to work with. Drain Doctors will have to find other customers, as I will not use them again due to their poor punctuality and communications.
Quin R.
Jun 2012
They specialize in sewer problems and since this is our problem, we have been satisfied with their services.
Licensing
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FAQ
Drain Doctors LLC is currently rated 4.8 overall out of 5.
Drain Doctors LLC accepts the following forms of payment: CreditCard
Yes, Drain Doctors LLC offers free project estimates.
No, Drain Doctors LLC does not offer eco-friendly accreditations.
No, Drain Doctors LLC does not offer a senior discount.
Yes, Drain Doctors LLC offers emergency services.
No, Drain Doctors LLC does not offer warranties.