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About us
You may place order anytime from 24 hours of 7days a week with us.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Broadband,DSL Services,Internet Service Providers
Services we don't offer
Sports Packages,Unlimited Space,Virus Protection
Amenities
Emergency Services
Yes
Accepted Payment Methods
- American Express
- Visa
- Discover
- MasterCard
Reviews
3.01 Reviews
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Showing 1-1 of 1 reviews
Susan C.
Dec 2014
TV Service - Cable
Put the TV and internet on a 'vacation hold" and was assured we could contact them on our return 12/25 (a holiday).
Came home and the TV worked, but no internet. Called and got the internet to work, but the TV died. Repeated calls to their 800 number wanted us to give serial numbers of equipment, which they already had on file. Online chat didn't work. Was on hold for 30 minutes with a technician, and then disconnected. Finally on the 4th phone call (over 6 hours), we were told we had to contact the billing office on 12/26.
Called the billing office the next day and she was able to instantaneously restore the TV service, and offered to give us one additional day credit and a free movie. We felt this was insufficient compensation for wasting 6 hours of our Christmas day. When asked to speak to a supervisor, we were never connected. When asked to leave a message, we did, but are still waiting (4 days later) for a return call.
Came home and the TV worked, but no internet. Called and got the internet to work, but the TV died. Repeated calls to their 800 number wanted us to give serial numbers of equipment, which they already had on file. Online chat didn't work. Was on hold for 30 minutes with a technician, and then disconnected. Finally on the 4th phone call (over 6 hours), we were told we had to contact the billing office on 12/26.
Called the billing office the next day and she was able to instantaneously restore the TV service, and offered to give us one additional day credit and a free movie. We felt this was insufficient compensation for wasting 6 hours of our Christmas day. When asked to speak to a supervisor, we were never connected. When asked to leave a message, we did, but are still waiting (4 days later) for a return call.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Comcast Fort Collins is currently rated 3.0 overall out of 5.
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 5:00 PM
Sunday: Closed
Comcast Fort Collins accepts the following forms of payment: American Express, Visa, Discover, MasterCard
No, Comcast Fort Collins does not offer free project estimates.
No, Comcast Fort Collins does not offer eco-friendly accreditations.
No, Comcast Fort Collins does not offer a senior discount.
Yes, Comcast Fort Collins offers emergency services.
No, Comcast Fort Collins does not offer warranties.
Comcast Fort Collins offers the following services: Broadband,DSL Services,Internet Service Providers
Sports Packages,Unlimited Space,Virus Protection