Father and Sons Plumbing and Drain

Very quick and efficient.They came after 24hrs.

Tech was knowledgeable, price was fair and reasonable and the work was completed in a timely fashion.

While preparing my home for sale, I learned that the builder grade sump pump installed was inoperable. The day after the inspection, I called Father & Sons and even though it was after hours, I received a returned phone call that same day. The person that took my info over the phone was able to get me an appointment for Saturday, the very next day! On Saturday, Lorin came to my home, confirmed that I needed a new sump pump and even though he could have picked up something as cheap as what my builder put in ... he wanted to make sure that the replacement pump installed was a quality one. Lorin told me that he would pick the part up on Monday morning and would return to my home after he finished his first job. As promised, Lorin called before coming and showed up approximately 30 minutes later. From start to finish, he was very professional, personable and an absolute pleasure to deal with. Thanks so much for the quick response and repair work!!

The plumber arrived early. He did the work and didn't upsell the repair. Nice experience.

It’s unfortunate that my husband and I had a bad experience with this company. We negotiated a price with the vendor where the terms were that everything was included even refilling/closing the walls that needed to be open, the only thing that might have been extra is for the amount of hours it was going to take them to open one of the holes. The plumber came out to our location and fixed a water leak that was underground and let us know that it took them longer than they initially expected to open the hole so he needed to charge us extra. Everything was fine until there, I guess!

When we returned, one of our toilets downstairs was leaking! The hose inside the tank was not under water and the toilet flapper never closed so it started spewing water out of the top of the toilet. This happened when they turned off and on the house water supply to do their work yet they didn’t bother to check if everything was okay. The toilet ended up flooding our entire bathroom and we had to replace $200 worth of new drywall. By the way, we did not request to be reimbursed because we already were so frustrated.

Then to make matters worse, our garage was left with a huge hole in which the new piping was placed. We knew that this was not the terms we had previously negotiated, so we called the vendor to come back and fix it. The vendor in fact confirmed that the closing of the hole was included and they said that they left it open so we can take a look at the work they performed and that they were coming back the next day to fill it. The next day goes by and they didn’t show up nor bother to let us know they were not coming (my husband took off work to be there!). The following date they came back out to our location with foam spray (the one you can purchase at Home Depot- keep in mind it is a concrete wall) to fill in the hole that goes all the way through to the outside of our garage. This has costed my husband and I frustration, extra expenses, and overall extreme dissatisfaction.

There last comment was that since we were getting a great deal, they would need to charge us again. The point here is whether or not we are were getting a deal, which we don’t really know since they were the only ones we contacted, they made a commitment and negotiated a price with us but decided that for them to perform the terms of our agreement we needed to pay even more. We do not recommend this company.

Family business, very professional, good prices. My wife trusts them to come over when I'm not home. Great work done each time.

unknown

I have used them 2 times within a week. The last time was a last minute call on a Saturday with a flooding basement. Cam out same day and reaplced a sump pump that was no longer working. Every one at the company have been very professional and nice.  I will recommend them and use them again.

They came really quick and showed up right away, within an hour and a half after I called which was really nice.  They showed me how they did the job.  It was quite expensive but I was glad that they got it done.  They were very professional.

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I called them the morning of 3/6 and they said they'd come out the same afternoon. Unfortunately I got stuck at the DMV for 2 hours so had to delay the appointment. They waited as long as they could then said they'd come out first thing the next morning, which they did. Very accomodating. It took only about a half-hour to snake my line.