Nitty Gritty Cleaning Company, LLC

The Nitty Gritty cleaners are some of the worst cleaners we have ever dealt with. After using them on and off for 2 years (merely because we didn't have the time to find any others), they walked off the job during a scheduled appointment. Why did they walk off? Well, after they came the first time in the most recent batch of cleanings and did a very poor job, we decided to leave a note asking them to do specific items. We asked them to mop the kitchen, wipe window sills, dust everything, and wipe baseboards- because apparently they are the only cleaning company on earth who doesn't do those things in a normal cleaning. We left for the day and an hour later got a nasty email from the owner Kelly Jordan saying she would never work for us again. She said our note was extremely rude (a bullet point list) and actually walked out IN THE MIDDLE of the job with no contact before hand. So much for " a 100% guarantee on our cleanings and strive to meet your needs." She said she does NOT work for our roommate- there was no roommate, my friend was a guest and paid to get the whole house cleaned as a gift. We were amazed at her utter lack of professionalism deciding who she would and would not listen to based on what she thinks of the nature of the relationships of people in a house!! Also, she says in her business description that "Once a cleaner is placed in your home, we will not substitute or replace your cleaner without your approval." We had a constant stream of different cleaners without a word mentioned. We have since changed cleaners and can not tell you how much happier we are. Not only are they far more professional, but the cleanings are better beyond belief. What Nitty Gritty considers such a deep clean that it was outrageous for us to ask for it "Not only do we not work for the roommate, but a deep cleaning takes time. lots of time", our new cleaners told us was included with EVERY cleaning and seemed shocked that we had to ask. They were also much faster and hardly more expensive. DON'T use nitty gritty!