Rock Heating & Air Conditioning

I am not much of a reviewer but I would like to share my experience last month with Rock Heating. I lost a boiler in a rental unit. Jeff came out said that he could get it going after a $350 charge. After getting going had to red tag unit due to CO2. This is fine but maybe he could have said you need new unit and not took my money but...Then I asked for bid on new unit said he needed to return next day to do that. He came back, then left never giving price for new unit. He knew the place had no heat and said he would be able to get new one in a couple days. Had to call to get price for all they gave me was a rebuild price on a 40 year old unit which I said I didn't want done wanted new unit. After finally getting price, which I believe the tech just made up price, it was more then double the price. I had it done by a local honest plumber. If Rock heating does not want to do boiler work just say it up front and don't waste my time. Do you research check other companys beware!!!! Invoice #154630012

.Fantastic!

Furnace replaced last year. Very satisfied. AC broke. Would have replaced IT with them, had I not ultimately been treated incredibly poorly and disrespectfully by the owner! I had been communicating with his employee. He thought I’d requested to speak with him. I hadn’t. Based on that assumption he called me with a VERY negative attitude. He backpaddled when I explained I hadn’t phoned him, nor requested he call me. He then apologized when he realized his mistake. But, there was NO excuse for the way he’d treated me. He had raised his voice & made threats as to his unwillingness to continue helping us. ALSO, he had me on speaker phone (which I was unaware and not informed of) in his home with a family member(s), who was laughing at me in the background, as I was trying to clarify, ask questions & understand. It made me feel like dirt & bullied by the owner & whomever he decided to share my phone call with. Utterly inappropriate behavior & utterly disrespectful & lacking in professionalism. I did feel at times the employee of this company did misinform or under-inform me at times in my dealings with ROCK and this problem with my AC (thus the many questions on my part, which he evidently felt I was not entitled to ask) leaving me lacking the ability to make the best decision about my AC & the $5000+ they wanted for the replacement. Despite that, I had been working through things with the employee! -and even to a lesser extent the owner. We did have a positive experience with our furnace replacement & enjoyed a VERY respectful, kind relationship with the employee who helped us. ALL of that being said, the treatment of me by this owner was nothing less than inexcusable. If you expect to be able to attempt to understand the issues with your HVAC system or the repairs needed or made, and expect an owner to answer those in professional, manner, never mind being kind or respectful, please save yourself the time and disappointment & DO NOT hire ROCK. Despite being on the verge of tears throughout our conversation I maintained my sense of decency & decorum with him, when I NEVER asked to speak with him in the first place. He called ME on a Sunday morning during my family time & verbally accosted me. Very very sad. PLEASE PLEASE especially avoid this company/owner, if you’re a husband, whose wife might need to deal with this owner at any point, as I find it difficult to imagine he would have spoken to my husband in the same way. I guess one never knows, but I recommend erring on the side of caution. I give them an F overall because I believe that with courtesy & professionalism all other things can be remedied and dealt with. This is the spirit in which I had approached this company. BUT, there is absolutely no excuse & NO pass for this sort of treatment. Their loss entirely. To the point at which I received this call, I had planned to have them install our AC. Will NOT under ANY circumstances, do that now.

Great. Chris and his helper were on time. Explained what they were going to do and replaced a part.

very well - prompt, professional, and price-competitive

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Estimate was for $1200+, friend who is also a tech ordered the replacement part for $160 and fixed.

Dependable. They send us a email to get approval for service. They are wonderful.

Rock H&A were the only ones willing to come on same day gas was turned off. Alex & Thomas were prompt, courteous and knowledgeable. They registered our 2 year old water heater with the maker and were able to get a control valve covered by the warranty. A little money saved. Came back two days later with all the parts, checked, cleaned and certified the furnace and fireplace. Unfortunately the part on the water heater was faulty and had to be reordered. Thomas actually came back on Sat., his day off, and completed the work. So 2 days without heat, 4 days without hot water. Dee in the office was able to save us a little money with their membership. She also gave us a heads up on our up coming move knowing to get things certified right away instead of making several trips. Very pleased with their service.

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To start, there are not many things more insufferable than a broken AC unit in the dead heat of summer. I contacted Rock Heating and Air on Tuesday of this week to see how soon a tech could be dispatched out to look into the problem. Earliest availability was on Thursday afternoon which was expected due to the busy time of year. To my surprise I was contacted the next morning letting me know of a cancellation asking if I would be available to meet the technician at noon on Wednesday. Upon arrival the technician Justin diagnosed and found that the fan (in the furnace piece) had been mangled after the wheel that held it in place had somehow fallen off its axis. Normal turnaround for ordering/installation of new fan was between 1 & 2 days which had me online looking for an available hotel room until resolved. Justin went out to his truck to research turnaround time on part, shipping, arrival, installation. Upon returning he said that he had been able to locate a part downtown about an hour drive away and that the owner was able to get coverage on other appointments so he could drive downtown to procure the hardware. He said they would attempt to come by that evening to install the new fan. About an hour later Justin called and said that they further rearranged his appointments and that he would be back at my house in 1/2 hour to install the new fan. One hour later I felt the amazing cool air start flowing through our vents and by last night's bedtime we were back to a comfortable 70 degrees. There are a myriad of companies in society that have or tout great customer service but none I have experienced in many years that took it to the level of Rock Heating and Air. To truly empathize with a customer and overcome any/every roadblock to ensure said customer's happiness has created a lifelong customer. Truly and greatly appreciated! Scott

Another furnace installer was much cheaper, but when we had the furnace replaced by the other firm we discovered that the coils were beautifully clean and the furnace problem was due to a bad thermostat.  We discovered that we had replaced a furnace that was perfectly good and that the coils were absolutely fine.

Rock did refund the cost of their diagnosis call.

Chris arrived promptly during the scheduled timeframe. He was extremely thorough in diagnosing and correcting the issue and did all work performed at a fair price. We'll definitely be calling on Rock Heating and Air Conditioning again!!

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Everything went very smoothly and on schedule.  Communication was excellent both before the appointment, and from the service technician as the work was being performed and issues were found.  All work was completed the same day.

Very responsive. Professional.

Easy to work with and set up. Had a rental place with a gas fireplace that needed to be inspected and cleaned. Called them up, had a brief conversation about what I needed. They coordinated with my tenant, and went out in a timely fashion to complete the work. They called and let me know throughout the process. Good experience and very prompt with the response and service.

Great same day service. The technician Chris who was dispatched to our house was very courteous and knowledgeable. Chris had our furnace up and running in less than 45 minutes. I would highly recommend Rock Heating and Air.

They did a good job, air conditioner worked like a champ after maintenance.

The service technician arrived promptly and provided a thorough analysis of the system's condition. Determined the system was very low on refrigerant and charged the system while also adding stop leak to prevent a reoccurrence.

I called there office on Thursday and they were able to fit us in on the next day, which was great for us. Than they called the next day and were able to come a couple hours earlier than what was scheduled, which again worked out good for us. Chris came with Justin, and they were very professional in all aspects. I did think I was getting a wireless thermostat with WiFi capability, but found out that that was not what they had for us. Anyway, they did what appears to be a good job, and we will be using Rock Heating and Air Conditioning when the need arises in the future.

Went fine. My husband noticed that the fan was turning on and off all the time. We called Rock, and they were busy, so we did have to wait a few days, but thankfully it was not too hot yet. The day of, they called to let me know they were on the way, and they were punctual. Ernie had an assistant, and they quickly identified the problem as a faulty motor. They had the part and were able to fix it within a couple of hours. They were polite and professional. I was able to pay with a credit card. Everything was smooth and no problems or issues.