Pinnacle Seamless Gutters, LLC

I have called twice and have received two emails stating that I would be getting an estimate on replacing my gutters to my house and garage since before October 21. The quote that they told me they had was for a different property. On October 29, I was told they we're going to send someone else out to give me an estimate and still have received nothing as of Nov 11th.

After getting 3 bids for our gutter repairs, we chose pinnacle seamless gutters as our provider largely based on price. They initially performed a clean out/repair in April 2014 for approximately $425. Our gutters were still leaking and stucco damage was becoming apparent, so after multiple contact attempts, they finally agreed to return and repair the gutters again for approximately $325. At this second visit, we requested that they do whatever is necessary to correct the issue, even if it meant gutter replacement. They added a downspout, rehung one gutter line and put more sealer in. The gutters are STILL leaking, and after 4 phone call attempts and 4 weeks waiting, they have still not contacted us to schedule a return visit, even though their voicemail says they will contact you within 24 hours. I would not recommend this provider to anyone for the following reasons: 1) poor workmanship - they had 2 chances to correct the issues and we are still experiencing problems, 2) awful customer service - they will not return my phone calls and based on this, I can only assume they do not warranty their own work. Note that they were super responsive for the initial visit, and have been elusive/difficult to contact for subsequent visits - perhaps supporting that they do not warranty their own work?? In any case, I would NOT recommend this provider to anyone based on our experience.

The subcontractor (Tony) came out three days late and proceeded to screw in some brackets in the gutters that straightened out some of the problem areas. As he was going along he said I needed to clean my gutters (I did, they were a mess). He offered to clean them for $100 and I agreed, good price. All in all Tony did what he was contracted to do and did it well. I just expected a lot more for the $99 coupon from Angie's List and the additional charge of $175 to fix the gutters (with $20 worth of brackets that don't look like they did much). I'll see after the next good rain I suppose... I did get my gutters cleaned for $100 though, and I was happy for that!

Considering reporting them to the BBB.