Jack's Window & Carpet Cleaning

The worker that the company sent to clean the windows was really polite and on time. He did a great job cleaning the windows, but the tracks in the windows and sliding door were not really cleaned. I will use this company again, but request a different worker.

It went well.

.

Great job! Would definitely use them again. The only reason I dinged them a bit on responsiveness is that they don't respond well to online / email requests (upon sending a request for work again this year they replied that I should call them).

I gave Jack's short-notice, and they were able to accommodate. Richard was punctual and professional. He advised me of several options. Great care was taken to ensure that nothing was damaged while he worked, and he was very quick. The carpets look great!

They showed up exactly on time. Dealt with the nasty spots and completed the cleaning in two hours. Were very pleasnt and diligenbt. We're very pleased with the result.

I have used Jack's Window each year for 3 years, the first year with good results, the second year they bent a window screen frame, which I did not catch for some time later, and never reported it to them as I felt to much time had passed. The third year, after we had had the house exterior painted, Jack's washed the windows, and wanted to charge me extra to scrape the paint specs that had landed on the windows. I felt they had every opportunity to check the windows prior to cleaning, as they had been informed the house had just been previously painted. They did a good job, but I thought it was unprofessional to try and charge me extra for something they should have checked on before starting. On a positive note, they did inform me a window had lost it seal and was beginning to cloud up, and also brought to my attention a screen with a hole in it. I will shop around this year, but if dissatisfied or can not find another service that I feel will be superior, I will return to Jack's.

unknown

unknown

I have used Jack's several times for windows and carpets. Each time previously has gone great. This however was the first time that Jack, the owner, performed the work and let me tell you, it didn't go well. Although he did a good job cleaning the windows, this was the first time I had to do things to help such a cover the furniture, and move tables, chairs and lamps. Two of the 6 skylights couldn't be cleaned from the inside, so he said he would deduct that from the price. I also pointed out that there were 3 less screens to clean than the estimate, figuring that those would also be deducted. When I finally saw how much they charged my card for, I called in to get the price adjusted. I also pointed out that he left a skylight screen unfastened on one side so that it was hanging loose and could fall, and that I didn't have an extension ladder to fix it myself. Well, the front desk person told me that they are scaling down their service area and that they probably wont be servicing my area anymore. (What was the purpose of saying that, as an excuse to NOT come out and fix my screen?) She said that Jack was out but that she would have him call me to get this all worked out. Guess what? It's been a week and still no call. My card is still charged too much, and the screen has since fallen out of the skylight making it so I can't open that skylight now. And again, this is the work of the OWNER. I am greatly dissatisfied. I had expected that the owner would be more professional than his staff, but that wasn't the case. With that lack of regard, he should just step out and let his staff handle matters for him, at least I would have gotten better service, they would have covered and moved the furniture themselves, and I would have been billed correctly. Maybe it's a good thing they aren't going to service my area anymore. Sounds like they need to refocus on trying to provide the customer with quality service again.

unknown

everything went perfect

They were great. They were very professional and they did a terrific job on the carpets. They gave us cloth for windows so we'll probably be using them to clean our windows.

unknown

very professional

.

.

I believe this is the 2nd time that we've used them (since they did a good job the 1st time). They did a good job with no problems. Carpets turned out good.

I have been very pleased with the cleaning.  The employee was most informative about stains and how to prevent them and had helpful suggestions about how to keep carpets looking their best for longer periods of time.  The service was performed in a VERY timely manner.  And I so appreciated how neat and orderly it was done.

Excellent.  Punctual and professional.

Cleaning went well. We have dogs and there was a lot of dog hair, which we vacuumed first, but it still seemed to hinder cleaning slightly. The carpets looked very nice afterwards.

Well.

Great!!

The technician Sam was on time, courteous, and careful. He always wore those little cover-ups on his feet while he was in my house. I think he did a good job and I'm satisfied with his work.