Dish Network

I like their features and their previews of channels every month.  That was really nice.  We have actually experienced the channels to know if we are interested in getting them.  I really like their service.

Dish Network/WildBlue Communications
I began having trouble early February 2011 with the WildBlue Internet Service portion of Dish Network. I could not access various websites. I contacted them via their website and it took them over a week to respond. They changed some settings and the problem ceased. A week later it returned and I contacted them again. It took 2 requests before they responded. They could not correct the problem. In mid July it began to require up to 15 minutes to access websites. They told me I had gone over my usage limits. On August 9, I cancelled both services and asked them to pick up their satellites and equipment. They told me that it was my responsibility to remove, disassemble, pack and ship the equipment to them. I chose to deliver the equipment to their local representative in Madison WI. I sent a copy of the receipt to Dish Network September 7, 2011. They acknowledged receipt September 10, 2011.
After 4 phone calls and 11 emails, I thought the matter was finished. NOPE, on October 10, I received an invoice for ?Unreturned Equipment? $601.35.
As of 12/13/2011, I am now receiving calls from a collection agency. When I tried to explain the situation and that I would not pay for equipment that had been returned, they hung up.
In summary, I have never encountered a company that has products and customer services as poor as this. Fortunately I confirmed all phone calls and kept copies of all correspondence in case this is pursued further.