Cox Professional Landscape Services LLC

The contract with Cox Professional Landscaping Services was signed November 2, 2012 with 25% payment prior to commencement of the work. Work began approximately March 20, 2013, was and quot;finishedand quot; the end of August 2013, and final payment was made. I used the word and quot;finishedand quot; loosely. The landscape installation process and the aftermath have been absolutely terrible experiences. To this day we are STILL awaiting correction of severe hardscape settlement issues, and unhealthy trees that need to be replaced. Both the company representative and the owner are very slow in responding to our emails. As consumers, we did our due diligence and contacted references provided by Cox. All references were very complimentary of their service, quality, responsiveness, fairness - every one of them would hire Cox again. Unfortunately our experience working with Cox has been very different than that of the references we contacted. While Cox has responded to our complaints by correcting subgrade defects, and settlement problems that we as customers identified, and replaced some trees, there are underlying defects that stem from unqualified supervision during the installation. The company owner personally met with us and committed to do whatever it takes for us to be a satisfied customer, and they have been back out multiple times to make repairs. We have grown weary, however, of the constant recurrence of problems, and having to make multiple attempts every time to get a call or e-mail return. It took several months to perform a basic landscape install. The spring of 2013 was wet with snow and rain however that should NOT be an excuse for very poor quality work. On many occasions workers would show up for a few hours, leave, and then not return for many days. The landscape fabric was placed over severely rutted and incorrectly graded subgrade. This was an unacceptable condition that would result in long-term problems for us as property owners. Including the clearly visible rutting, other clues that suggested improper grading, fine grading, and subgrade preparation included the unevenness of the sod, the very low area at the north end of the turf area and the ponding of water between the turf and the patio. There were numerous locations where the grades at the property line had been altered from the engineered grades. We as property owners, and Cox by the terms of our Agreement, were obligated to maintain the engineering of the subdivision, including the grade at our property line and, and the flow of storm water through our property. The soil and landscape rock were too high at fence line in several places impeding drainage and/or stressing the wood fence. The actual placement of boulders and style of rock wall looked nothing like the original samples of the type of rock and style of wall agreed upon. An area of pavers, as indicated on the drawings, inside the fence and adjacent to the gate for the storage of trash cans was not installed. At the front yard, adjacent to the area that was used by the Cox Pro Landscape crew as a construction access pathway, subgrade heaved due to the pumping action of the skid-steer moving across saturated soil thus the subgrade needed to be leveled and repaired and the removed sod replaced. We met with the company representative on June 7, 2014 to address the problems with the quality of work and progress. During the meeting we discussed our lack of confidence in the Cox Pro Landscaping superintendent overseeing the work. A superintendent or foreman who would direct the installation of finished materials of sod and stone over severely rutted and uneven subgrade either lacks the desire to build quality or lacks the knowledge and understanding of the work he is supervising. The Cox representative pledged to do whatever it took to complete, to our satisfaction, the contract work. However, again, it took much longer than necessary and we finally had to contact the company owner to make things happen. By mid-August the work appeared to be complete with the items described above corrected. In September 2013 we notified the Cox representative and owner of three dead trees, as well as some settlement issues with the hardscape. The owner assured us that we were on their spring list for plant follow up and that they would repair any necessary settlement ASAP. The trees have been replaced, but the settlement issues were NOT fully addressed. Now the settlement issues are MUCH worse. On May 24, 2014 an email was sent to the Cox representative (with a copy to the owner), with photos, showing the settlement problems and requesting assistance with more tree problems. We have had NO response. On August 2, 2014 another email was sent to the owner and rep with more current photos showing progressively worse severe settlement problems and dying trees.

It was fine. They were a little slow but got it done eventually.

Good job!
They just need to remember to close the gate so I don't lose my dog!
Thanks....

They were good. The price was okay. I was out of the country but my wife was there.  We would recommend them.

I have been using Cox for ten years. They have been doing a good job and their pricing is competitive.

We had gotten two other estimates that were both much more expensive than Cox Landscaping.  When Jerry presented his plan, it was much easier to understand what they were going to put in.  Jerry had some creative ideas (like using boulders for one side of the berm), but wanted to be sure that was what we wanted.  He showed me different kinds of boulders and told me the pros and cons of both.They put in some plants that were familiar to us, but also some new ones.  I wanted to expand the sodded area, and they were helpful with that.  At first I took out the walkway, then put it back in on the other side of the house.  Again, they wanted to do it the way that we wanted it.  We are both delighted with the finished product.  The plants are healthy, and they have come by several times to make sure the irrigation is set up correctly.  On the week-end in the middle of the project we had some trouble with the irrigation, and Paul came out on a Saturday morning to get it working correctly.  Paul and his team were always there early, and worked really hard through some incredible heat.  The whole experience was a pleasure from beginning to end.