Durango Motor Co

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I use Durango Motor Company for my Toyota auto care. 

Repaired in timely manner and good service.

I called a week or two in advance to schedule the appointment. I was coordinating this appointment with two others I had in Durango on the same day. I live over 50 miles away so I try to schedule multiple appointments when I need to go to Durango as well as scheduling them for my day off of work.

I arrived at the appointed time (2:00) and had to wait to get help from the employee. When I told him my name and what service I was there for he couldn't find me on the schedule. I was told they were booked full that day and I had to reschedule. I told them I had booked this two weeks prior and that I didn't live nearby and rescheduling to come back the following week would be a major inconvenience. I was told if I wanted it done that day I could wait and they would fit me in but the repair that was supposed to take 1 1/2 hours would be at least an hour longer wait. I agreed. Four hours later my car was finally finished, my plans for other errands I had to run were ruined as they don't offer loaner vehicles for customers to use.

They do offer a shuttle service which is nice, except if you need to make multiple stops to different locations. I did use the shuttle service to make it one appointment. The driver was very pleasant, professional, and punctual. He was the only bright spot in the whole frustrating experience.

The dealership had recently changed ownership and having had multiple bad experiences with this dealership under the previous ownership I had hoped this would be a better experience...unfortunately, it was not. I will only go there if my car needs recall work as the only other Toyota dealership in the area is even farther away.

I have had two experiences with Durango Motor Company in the last few weeks, the first was for a routine oil change, and the second was due to an unexpected flat tire. For the oil change they took my car in immediately upon arrival, without an appointment, and performed the service in an efficient and professional manner. When I had a flat tire that needed repair they were equally responsive and especially thorough. This service required finding the problem, repairing it, and then checking the other tires for potential problems in addition to remounting the tires and aligning them. It was a relatively lengthy process, but when it was all said and done they charged me only the shop rate for a flat tire repair. In both instances my needs were met quickly and efficiently and everyone involved maintained a high level of professionalism.