Trelora

We have worked with the Trelora buy team for some time in finding a home for our family, and we finally closed on one! In this very difficult housing market, every single member of the Trelora team - Raphael, Andy, Colin, Bobby, Hannah, Agnes, Jamie, Parker, and everyone else has been as professional, personable, and helpful as I have experienced in any business context. If I could give them 10 stars, I would. You will not find a better organization in your house purchase or sales efforts than Trelora.

Represented me as Seller. 100% professional in every regard. I met with the appraiser one time and her appraised listing/selling price was spot-on. (I tried to get a bit of a higher price, but the house didn't sell until the price got down to exactly what she suggested initially.) I retained them over the phone and did electronic signatures on all documents. All very efficient, convenient and tidy. They were always available to answer questions, get the necessary paperwork signed and arranged for all showings. They always called and asked for permission to access the property when required. Though I talked with several of their people on the phone, I never met with any of the other staff until closing.... just the way I wanted. I'd had another discount broker before Trelora. He didn't get the house sold, but that probably was my fault because I had the asking price too high. He didn't do anything differently than Trelora. I thought they both did their job just as they should.Besides the expert and professional representation, I saved $23,000 in commissions vs. and quot;the traditional 6%and quot;. Would/will use Trelora again. Highly recommend!!

Very disappointing. What you save in Realtor commission you lose in price and service!  
I did not feel that we had our own Realtor working for us and interested in our best interest. Instead the whole experience felt like a factory production just focused on closing.   We ended up selling our house 20k lower than we should have if we had had a Realtor familiar with Boulder County open space properties and specifically the pool community neighborhood.
The responsiveness from Trelora was poor (I certainly understand that they were short staffed .. I was told that by employees ... that fact could have been made known up front). I  ended up talking to too many different seemingly inexperienced people without maintaining continuity.

1. The Trelora listing price department had initially given us a price that was 50k lower than the current market value.They did not seem to know the market conditions in neighborhoods throughout Denver. A local Real Estate agent would have known for sure. Nathan, whom came out and discussed with us listing with Trelora, left during the process.

We tried the flat $3,000 fee to the buyer's broker. This did not seem to attract many showings. One Realtor left feedback that she thought that might be why showings were low. I honestly feel that Realtor's stayed away. Once we increased the buyer's broker commission the 2.8% we started getting more showings. I feel that in this market (where properties in our neighborhood went under contract in a matter of days) we wasted time by even trying the 3k flat fee.
I was not happy with the responsiveness. Folks went home in the evening so calls were not returned until the next day. There was always a delay in finding out feedback or even knowing if Trelora was getting back to Real Estate Agents when they asked questions. Every deadline in the offer contract was missed and made me nervous because I didn't know what was happening.  Errors were made in payoff statement and no one was reading emails or returning phone calls to make the adjustment. We had no realtor present at closing (the buyer's realtor was there). We were getting showing requests even after the closing because no one had updated the showing company's information.
Most importantly, I did not feel like we had anyone who knew the neighborhood and could give us advice. When we got an offer we were left to our own devices to determine what we wanted to do. There was no one to get a professional opinion from, no dedicated realtor. We never got any market analysis in writing (as full service realtors do). It did not seem like anyone at Trelora had very much experience and certainly felt like no one had our best interest at heart. Showing Realtors even said Trelora operates in an odd manner (unlike a normal Realty office).
 I difinately  think it is a good idea that Realtor fees be adjusted lower -  considering everything is done online now, buyers find their homes online etc. but I am not sure that the 'factory like' style is the answer. I would like to know one knowledgeable person is completely dedicated to our success and we could call that person at any time of day and night. I want to feel like the dedicated person is interested in us getting the best possible price, having questions answered in a timely basis and being responsive to buyer's agents who call.
Every night I still feel like we made the wrong decision going with Trelora rather than going with a knowledgeable local Realtor who perhaps could have discounted his commission. The experience was very unnerving.

Went very well. Courteous and professional. Reminded me of dates and my responsibilities. Unreal really and better than other full service full price agents I have used in past. Saved TONS of money.