Pristine Carpet Cleaning

The guys who do the work were great and did a great job - However the owner is a royal class jerk (as you will read in other reviews of customers who had the unfortunate experience of having to deal with this class act) He refused to fulfill our contract for the $60 touch-up included with the package I bought and wanted to charge me an additional $180 to disinfect my carpet due to Covid19. I feel these costs should be incurred by the company as we had an existing agreement in place prior to Covid and this is a company policy, not CDC, State or City guidelines required to be followed. He refused to fullfill our contract and then yelled at me to sue him and that his lawyers cost $500 an hr and that I was blacklisted, LOL. As good of a job the technicians did, I have warn you (as others have) that the owner is not great at dealing with people and will back out of agreements and contracts knowing that it is not worth anyone's time to fight over $100 in court. Save yourself the headache and go somewhere else, there are plenty of other companies out there that do good work and don't have tricky package deals that they never intend to fulfill the agreements to

I want to be fair with my review. I did have an unpleasant experience with Pristine Carpet Cleaning, but the cleaning and follow-up appointments were not the issue. Justin and Vickie were on time, polite and did a good job. My issue and what I want to warn people about is the bait and switch estimate we were given and what the owner is like when dealing with a customer issue. Hopefully, this will save someone the headache of being scammed out of $118 and screamed at by the owner Eddie. **Disclaimer—I understand that Pristine states in emails and online that the estimate can change when the technician arrives. However, there is also a fee listed online for canceling services if for instance the technician almost doubles your estimate** Here is what happened to me: I sent in a photo of a couch EXACTLY like mine so I could get a more accurate estimate to price compare with other companies. They quoted me $167. When the technician arrived, I was not home. They told my roommate I gave the wrong description and our sectional actually costs $285. Not knowing Pristine made an error (customer service even admitted it was their fault) on the estimate and not wanting to be charged a fee for canceling on site she went ahead with the cleaning. Increasing the price 170% from $167 to $285 is excessive, and when you consider customers are charged a fee if they cancel, Pristine’s tactics look predatory. I found other reviews that also had issues with bait and switch tactics. Just beware that the price they quote is probably a lowball price to get their foot in the door and they will switch it on you when you are already committed. Lastly, when addressing my issue with the owner, he was obnoxious. Eddie screamed and yelled at me. He refused to hear me out and threatened legal action if I tell anyone what he said. I think this is the biggest red flag of all, when a company tries to quiet anyone with an issue rather than addressing it. JUST BE CAREFUL IF YOU DECIDE TO DO BUSINESS WITH THEM. Feel free to message me and I can show you the emails and phone records for proof. Like I said, I am just posting to give a real account of my experience.

Great. Vicki has done a number of cleanings and she is great.

I just got ripped off by Pristine Carpet Cleaning purchase their Groupon and scheduled the appointment. They came today and since I did not want to upgrade on their chemicals, they didn’t clean my carpets! Refused service. And would not refund my money even though they redeemed the voucher. SCAM SCAM SCAM.

Went well carpet was cleaned and stain removed. RJ was very good at educating me on carpet cleaning and care.

GREAT! Very professional.

They do an excellent job and they go above and beyond. I would highly recommend them.

very good work

The owner came for this cleaning and he had a protege with him. He gave me lots of good information about cleaning my carpets when there is a spill.

Good job and fast

Work was fine, very professionally but we wouldn't hire them again. $700+ is quite a bit for cleaning. They moved and returned furniture and were very nice, but when we got the two bills on our Visa we were surprised.

It went well. It was two weeks ago maybe, I really don’t remember.  They came somewhere around January 10th or 12th. That price covered everything. They did a good job, but they didn’t shock me as being excellent, that’s why it’s not an “A”. You could just give them an “A”, that’s fine. They did a good job.

They were great! They were able to clean up some difficult spots that I honestly didn't think they would be able to remove! I would recommend them!

These guys are amazing. Not only did they get all of the pet urine out (including injecting the spots to get the smell out of the pad) but the carpets were clean without chemical smell and weren't soaked like steam cleaning. They gave me a guarantee and came back out when my dogs pottied again and cleaned it for free. They're scheduling is easy, they are on-time and super professional. Not to mention just being really nice people. I'm a customer for life!

Beautifully! The carpets were cleaned to perfection by a friendly staff of employees.

Excellent! My carpets are very old and my pets got sick on them. Pristine cleaned them to where there are no stains at all! Plus they have a 30 day return policy -- if your carpets get dirty again within 30 days of your initial cleaning, they will come back for FREE to clean them again!

It went great! My carpet is very old and my pets had gotten sick in several areas. Pristine was able to get all the stains out! Plus they have a 30 day policy where they will come back to clean your carpets again for free in the next 30 days after your initial service!

I have been using Pristine Carpet Cleaning to clean the carpets of my home and investment properties for the past few years. They have always been exceptionally friendly, professional, and easy to work with in addition to always doing an exceptional job on the carpets. I am and will continue to be a loyal customer.

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