Pella Windows and Doors
About us
SHOWROOM LOCATIONS; *COLORADO SPRINGS, CO 6380 Corporate Centre Cir, Mon-Tues 8AM-5PM, Wed 8AM-6PM, Thurs-Fri 8AM-5PM, Sat 10AM-5PM; *DENVER, CO 4200 Carson St, Mon-Fri 8AM-5PM; Sat 10AM-4PM
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.348 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 8% | ||
| 4% | ||
| 2% | ||
| 13% |
Showing 1-25 of 48 reviews
Jeffrey C.
Jan 2025
Signed contract 6 months ago, simple front door replacement. Now delayed 4 times, incorrect dimensions times two, damaged existing trim. Still no door replacement. Refuses refund. Taking to court, do not use this company, there are at least 10 BBB complaints against them in the last couple years. Many for incorrect dimensions, and poor installations.
ROBERT C.
Sep 2017
They left a gap at the bottom of the door that has enabled spiders and insects to enter my home and they didn't fix it.
Lance D.
Feb 2017
Horrible experience all around - unethical culture from management down to their installation contractor at the Carson St. location. The sales person was new and had no idea what she was talking about. They had to measure twice, as the first measurement was incorrect. Their installation contractor was at our house literally ALL DAY and seemed to be having trouble with the installation. He wanted to go to Home Depot to get parts! When we asked him if everything was OK, he said yes. We came to find out later that he knew that Pella had sent the incorrect parts, but he knowingly tried to install it anyway. We contacted management and they admitted to this, but they were unapologetic. The botched installation voided the warranty, and management's plans to "fix" the installation also voided the warranty. Management also continued to send us "past due" bills even though they had not completed the job. They refused to do the right thing and order and reinstall a new door that was warrantable since it was their fault. We are still dealing with this mess two months later. Run...don't walk away from this place!
Response from Pella Windows and Doors
"We're sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
Denise T.
Nov 2016
It went great they were professional, fast and courteous.
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Vince R.
Jun 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Al K.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team"
Marilyn G.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Janice G.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team"
Orlando G.
Apr 2016
I asked Tim, in the Denver office, for some kind of discount (Pella sends out $500 coupons in the mail all the time). $500 would have been 1.5% of the $32,607.46 total.
Pella has poor Customer Service and no regards for the customer. Tim does a VERY good job of hounding for final payment. Too bad he was not in charge or cared about getting the job done promptly and on time; 3 months is NOT timely.
Response from Pella Windows and Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you again for your feedback. Kind regards, Pella Community Team"
Janis F.
Mar 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Bonnie C.
Mar 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Leslie W.
Mar 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Donna L.
Feb 2016
.
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
Forrest M.
Feb 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Maryann H.
Feb 2016
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback! Best, Pella Community Team"
Marilyn L.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Bruce B.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Gerry G.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Craig R.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Cher C.
Oct 2015
.
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Marilyn G.
Sep 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
David S.
Jul 2015
I'm still waiting on my quote. So far I'm out $110 and my windows / patio door have not been repaired.
Response from Pella Windows and Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have forwarded it directly to our corporate customer service team. They will reach out to you to discuss your experience as soon as possible. Best regards, Pella Community Team"
Karol V.
May 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing to create a better view with energy-efficient Pella products. We'd love to see any before and after photos! Best regards, Pella Community Team"
Bonnie C.
Mar 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing to create a better view with energy-efficient Pella products. Kind regards, Pella Community Team"
Keith R.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products. We'd love to see any before and after photos! Kind regards, Pella Community Team"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pella Windows and Doors is currently rated 4.3 overall out of 5.
Pella Windows and Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.